A15-072

(g)HONDA
Service Bulletin
15-072
February 9, 2017
05749 Version 5
Product Update: Audio-Navigation Unit
(Supersedes 15-072, dated February 25, 2016, to revise the information highlighted in yellow)
AFFECTED VEHICLES
Year
Model
2016
Pilot
Trim
ALL with Navigation
VIN Range
Check the iN VIN status for eligibility
REVISION SUMMARY
Under TOOL INFORMATION, the tool number was changed.
BACKGROUND
There is a software problem within the audio-navigation unit that may cause the display screen, including any video
images, to go blank and the unit to stop working.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your used vehicle inventory. These vehicles should be repaired
before they are sold.
CORRECTIVE ACTION
Update the audio-navigation software.
TOOL INFORMATION
NOTE: Discard the previous Tool Number 07AAA-TG7A100 (USB Device); it will no longer be used.
Tool Name
Tool Number
Quantity
Audio-Navigation System Update Device (USB Device)
07AAU-TG7A1A0
1
WARRANTY CLAIM INFORMATION
Operation
Number
Description
Flat Rate
Time
Template ID
Defect
Code
Symptom
Code
Failed Part
Number
0535A1
Update the
audio-navigation
system software.
0.3 hr
15-072A
6AA00
JVS00
39542-TG7-A51
Skill Level:
Repair Technician
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by "do-it-yourselfers," and
you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this
information applies, contact an authorized Honda automobile dealer.
© 2017 American Honda Motor Co., Inc. - All Rights Reserved
Page 1 of 6
REPAIR PROCEDURE
NOTE:
•
•
Do not install the USB update device into a PC, as it will no longer function correctly.
If the vehicle arrives at the dealership with a blank screen, do a battery cable reset before doing the update.
1.
Connect a battery charger or a fully charged jumper battery to the vehicle, and leave it connected during the entire
update procedure to maintain a steady voltage.
2.
Turn the ignition to ON.
3.
Insert the USB update device into the USB port.
NOTE: If the screen goes blank after the USB update device is inserted, turn the ignition to OFF for 1 minute, then
back to ON. The update should restart automatically.
Page 2 of 6
4.
When you see the message Would you like to update, select Yes.
This screen will show after 1-2 minutes.
This screen will show 0% for about 20-25 minutes without updating. However, the update is still working and you do
not have to oversee the update.
5.
When the screen shows The update completed successfully, turn the ignition OFF and remove the USB update
device.
NOTE: You may hear a pop when you remove the device.
Page 3 of 6
6.
Start the engine, and wait until the Anti-Theft System screen appears. Then, press and hold the audio power
button for more than 5 seconds. The update is complete.
NOTE:
•
If the customer's phone has a problem pairing after the update procedure, go to PAIRING THE PHONE AFTER
THE UPDATE PROCEDURE.
•
If the update was interrupted and the update did not automatically restart, go to UPDATE INTERUPTED at the
end of this bulletin.
PAIRING THE PHONE ATER THE UPDATE PROCEDURE
1. Select HOME, then Settings.
2.
Select System, then scroll up until you see Factory Data Reset.
...m
Q
1:03
_n _AUDIO
MAP
~
+
Clock/Info
Phone
+
I
Audio
Rear Audio
l
Camera
Bluetooth/Wi-FI
~
System
.z
~
a
*>
3.
...
•-,
0
<-
1:03
System settings
All
Dlsolav
Sound/Beep
Language
Touch Panel Sensitivity
High
r~
>
Detail Information
Factory Data Reset
Default
OK
Select Factory Data Reset.
...
'·"'-""-
+
=
.:0..
~
,o,
Display
.;a
*>
Panel Sensitivity
High
Detail Information
Factory Data Re~et
Default
>
Sound/Beep
Clock Reset
Language
Touch
~
1:03
System settings
i__
OK
~
~
~
Page 4 of 6
4.
Select Yes on the pop-up screen. The system will reboot and return to normal. The phone now can be paired using
the phone setup in the owner's manual.
UPDATEINTERUPTED
1. Turn the ignition to OFF.
2. Remove the USB update device.
3. Disconnect the negative battery cable for 2 minutes.
4. Connect the negative battery cable.
5. Turn the ignition to ON.
6. Insert the USB update device into the USB port. The display screen will continue to be blank for up to 10 minutes.
The display will show the update screen start back at O %.
The screen will show 0% for about 20-25 minutes without updating. However, the update is still working.
Wait until the screen shows The update completed successfully.
Page 5 of 6
7.
Turn the ignition to OFF, and remove the USB update device. You may hear a pop when you remove the device.
8.
Start the engine and wait until the Anti-Theft System screen appears. Then, press and hold the audio power button
for more than 5 seconds. The update is complete.
END
Page 6 of 6