A16-097
Service Bulletin Details
Public Details for: A16-097
"service bulletin - there is a software problem within the audio-navigation system that may cause any of the following issues: audio makes skipping/helicopter noise. Screen goes blank when quickly shifting into reverse after start.
- 2016 -
Models from 2016
2016 HONDA PILOT |
(g)HONDA Service Bulletin 16-097 March 15, 2017 06001 Version 3 Audio Unit and Navigation Unit Software Update Supersedes 16-097 dated March 3, 2017, to revise the section highlighted in yellow AFFECTED VEHICLES Year Model 2016 Pilot Trim VIN Range EX and above ALL REVISION SUMMARY The service bulletin title was revised. SYMPTOM There is a software problem within the audio-navigation system that may cause any of the following issues: • Audio makes skipping/helicopter noise. • Screen goes blank when quickly shifting into reverse after start. • Audio-navigation system reboots. • USB audio resumes at beginning of song. • Presets are blank at start. • Volume is erratic when LaneWatch® camera is on and volume is changed on screen. • RES freezes. • Error message containing ExtFrameWork has stopped. • Navigation System does not properly indicate vehicle location. CORRECTIVE ACTION Update the audio-navigation system software. TOOL INFORMATION NOTE: Do not install the USB update device into a PC, as it will no longer function correctly. Tool Name Tool Number Audio-Navigation System Update Device (Black USB Device) 07AAU-TG7A1A0 Quantity 1 WARRANTY CLAIM INFORMATION Operation Number 0100A1 Description Update the audio-navigation system software. Flat Rate Time 0.3 hr Template ID Defect Code Symptom Code Failed Part Number 16-097A 03214 03217 39542-TG7-A01 Skill Level: Repair Technician CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by "do-it-yourselfers," and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer. © 2017 American Honda Motor Co., Inc. - All Rights Reserved Page 1 of 6 REPAIR PROCEDURE NOTE: Do not install the USB update device into a PC, as it will no longer function correctly. • If the vehicle arrives at the dealership with a blank screen, do a battery cable reset before doing the update. 1. Connect a battery charger or a fully charged jumper battery to the vehicle, and leave it connected during the entire update procedure to maintain a steady voltage. 2. Turn the ignition to ON. 3. Insert the USB update device into the USB port. NOTE: If the screen goes blank after the USB update device is inserted, turn the ignition to OFF for 1 minute, then back to ON. The update should restart automatically. Page 2 of 6 4. When you see the message Would you like to update, select Yes. This screen will show after 1-2 minutes. This screen will show 0% for about 20-25 minutes without updating. However, the update is still working and you do not have to oversee the update. 5. When the screen shows The update completed successfully, turn the ignition OFF and remove the USB update device. NOTE: You may hear a pop when you remove the device. Page 3 of 6 6. Start the engine, and wait until the Anti-Theft System screen appears. Then, press and hold the audio power button for more than 5 seconds. The update is complete. NOTE: • If the customer's phone has a problem pairing after the update procedure, go to PAIRING THE PHONE AFTER THE UPDATE PROCEDURE. • If the update was interrupted and the update did not automatically restart, go to UPDATE INTERUPTED at the end of this bulletin. PAIRING THE PHONE ATER THE UPDATE PROCEDURE 1. Select HOME, then Settings. 2. Select System, then scroll up until you see Factory Data Reset. ...m Q 1:03 _n _AUDIO MAP ... ~ + Clock/Info Phone + I Audio Rear Audio l Camera Bluetooth/Wi-FI ~ System .z ~ a *> •-, 0 <- 1:03 System settings All Dlsolav Sound/Beep Language Touch Panel Sensitivity High r~ > Detail Information Factory Data Reset Default OK 3. Select Factory Data Reset. ... '·"'-""- + = .:0.. ~ ,o, Display .;a *> Panel Sensitivity High Detail Information Factory Data Re~et Default > Sound/Beep Clock Reset Language Touch ~ 1:03 System settings i__ OK ~ ~ ~ Page 4 of 6 4. Select Yes on the pop-up screen. The system will reboot and return to normal. The phone now can be paired using the phone setup in the owner's manual. UPDATEINTERUPTED 1. Turn the ignition to OFF. 2. Remove the USB update device. 3. Disconnect the negative battery cable for 2 minutes. 4. Connect the negative battery cable. 5. Turn the ignition to ON. 6. Insert the USB update device into the USB port. The display screen will continue to be blank for up to 10 minutes. The display will show the update screen start back at O %. The screen will show 0% for about 20-25 minutes without updating. However, the update is still working. Wait until the screen shows The update completed successfully. Page 5 of 6 7. Turn the ignition to OFF, and remove the USB update device. You may hear a pop when you remove the device. 8. Start the engine and wait until the Anti-Theft System screen appears. Then, press and hold the audio power button for more than 5 seconds. The update is complete. END Page 6 of 6