A17-040

Service Bulletin
May 20, 2017
17-040
06492 Version 1
Vibration While Driving Under Light Acceleration After Software
Update
AFFECTED VEHICLES
Year
Model
2012–14
CR-V
Trim
ALL
VIN Range
ALL
BACKGROUND
A surge, vibration, or judder may be felt while driving under light acceleration. To minimize the possibility for the judder
to occur, a software update for the transmission is available at the customer’s request. Additionally, the transmission
fluid will be replaced.
Complete 15-086 first to update the vehicle. If the judder returns after updating the vehicle, the torque converter may
need to be replaced. Refer to the INSPECTION section of this bulletin.
There are two bulletins applicable to this issue:
• 15-086, Vibration While Driving Under Light Acceleration.
• 17-040, Vibration While Driving Under Light Acceleration After Software Update.
CORRECTIVE ACTION
Make sure 15-086 was done, then capture a snapshot of the symptom. If the snapshot indicates the torque converter
needs to be replaced, forward the snapshot to Tech Line, then replace the torque converter.
PARTS INFORMATION
Part Name
Part Number
Quantity
Torque Converter
26000-R5L-305
1
Exhaust Flexible Gasket
18229-TR7-A01
1
Exhaust Pipe Gasket
18302-SP0-003
1
Set-ring (28 x 2.0 mm)
44319-S84-300
1
Flange Bolt (12 x 18 mm)
90018-SNA-010
1
Bolt (12 point 8 x 21 mm)
AWD Only
90113-S10-000
1
Flange Bolt (12 x 38 mm)
90162-SYP-000
1
Flange Bolt (12 x 40 mm)
90164-S5A-010
1
Flange Bolt (14 x 115 mm)
90175-S5A-000
1
Flange Bolt (12 x 25 mm)
90182-S2H-000
1
Nut (10 mm)
90212-SA5-003
1
Nut (12 mm)
90215-SB0-003
1
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and
you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this
information applies, contact an authorized Honda automobile dealer.
© 2017 American Honda Motor Co., Inc. – All Rights Reserved
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Flange Nut (12 mm)
90371-SAA-010
1
Flange Bolt (10 x 29 mm)
AWD Only
90382-SH9-003
1
Drain Sealing Washer
90471-PX4-000
1
O-Ring (74.5 x 2.5 mm) AWD Only
91301-PH8-005
1
Split Pin (3.0 x 22 mm)
94201-30220
1
Flange Bolt (8 x 14 mm) AWD Only
95701-08014-08
1
Part Name
Part Number
Quantity
Genuine Honda ATF DW-1
08200-9008
7 quarts
REQUIRED MATERIALS
WARRANTY CLAIM INFORMATION
The warranty is 8 years or 80,000 miles, whichever comes first.
Operation
Number
Description
Flat Rate
Time
Replace the torque
converter (2WD).
4.6 hrs
Add for alignment.
0.4 hr
Description
Flat Rate
Time
Replace the torque
converter (4WD).
4.6 hrs
A
Add for alignment.
0.4 hr
B
Add for 4WD
0.4 hr
2181CA
A
Operation
Number
2181CA
Skill Level:
Defect
Code
Symptom
Code
Template ID
Failed Part
Number
03214
03505
17-040A
37805-R5A-316
Defect
Code
Symptom
Code
Template ID
Failed Part
Number
03214
03505
17-040B
37805-R5A-316
Repair Technician
INSPECTION
1. Connect the i-HDS, and go to the A/T Data List. Check to see if the software has been updated by comparing the
program P/N against the table below.
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•
•
If the program P/N is listed below (or later), the vehicle has been updated. Go to step 2.
37805-R5A-3150
37805-R5A-3160
37805-R5A-3170
37805-R5A-3180
37805-R5A-A050
37805-R5A-A150
37805-R5A-A250
37805-R5A-A350
If the program P/N is not listed, the vehicle has not been updated. Go to Service Bulletin 15-086,
Vibration While Driving Under Light Acceleration.
2. Take an automatic transmission snapshot and review the data. For more information about capturing and
interpreting the data, refer to the job aid Torque Converter Clutch Shudder and Vibration and the Tech2Tech® video:
Interpreting Torque Converter Judder Snapshot Data.
•
•
If the snapshot indicates the torque converter is damaged, go to REPAIR PROCEDURE.
If the snapshot indicates the torque converter is OK, this bulletin does not apply. Continue with normal
troubleshooting.
REPAIR PROCEDURE
1. Forward the snapshot to Tech Line using the RO number. For more information about how to send the snapshot to
Tech Line, refer to the job aid Sending Vehicle Data to Tech Line.
NOTE: You do not need to call Tech Line after sending the snapshot. If you do not send a snapshot, your claim
may be subject to debit.
2. Replace the torque converter; refer to service information.
END
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