A16-071

Service Bulletin
16-071
May 23, 2017
06587 Version 2
Window Glass Moves Slowly
Supersedes 16-071, dated August 30, 2016, to revise the information highlighted in yellow
AFFECTED VEHICLES
Year
Model
2016
Pilot
2016
Pilot
Trim
2WD
AWD
VIN Range
5FNYF5...GB000001 thru 5FNYF5...GB042899
5FNYF6...GB000001 thru 5FNYF6...GB089113
REVISION SUMMARY
In the AFFECTED VEHICLES, the VINs were changed.
SYMPTOM
One or more window glass moves slowly while opening or closing. Additionally, if a window does move slowly, it is
possible for the vehicle to unlearn the auto up/down feature on the driver’s or front passenger’s window.
POSSIBLE CAUSE
There is too much friction caused by the glass run channel.
CORRECTIVE ACTION
Replace the affected window’s glass run channel.
PARTS INFORMATION
Part Name
Part Number
Quantity
Driver’s Glass Run Channel
72275-TG7-A02
1
Front Passenger’s Glass Run Channel
72235-TG7-A02
1
Left Rear Passenger’s Glass Run Channel
72775-TG7-A02
1
Right Rear Passenger’s Glass Run Channel
72735-TG7-A02
1
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and
you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this
information applies, contact an authorized Honda automobile dealer.
© 2017 American Honda Motor Co., Inc. – All Rights Reserved
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WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
826130
Replace the glass run
channel on the driver’s
window.
0.8 hr
03001
03214
16-071A
72275-TG7-A02
827130
Replace the glass run
channel on the front
passenger’s window.
0.8 hr
03001
03214
16-071B
72275-TG7-A02
829150
Replace the glass run
channel on the left rear
passenger’s window.
0.9 hr
03001
03214
16-071C
72775-TG7-A02
830150
Replace the glass run
channel on the right rear
passenger’s window.
0.9 hr
03001
03214
16-071D
72735-TG7-A02
Skill Level:
Repair Technician
INSPECTION
Make sure the window is rolled all the way to the top, then time how long it takes to roll the window down (bottom of its
travel).
•
If the window took less than 6 seconds to completely open, the window is OK and this bulletin does not apply.
NOTE: If the auto up/down feature does not work but the window is OK, this bulletin does not apply. Continue with
normal troubleshooting.
•
If the window took 6 seconds or more to completely open, go to REPAIR PROCEDURE.
NOTE: If the auto up/down feature does not work and the window opens slowly, it is likely the up/down feature was
unlearned because of the window.
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REPAIR PROCEDURE
1. Remove the affected window glass. Refer to the service information.
2. Replace the window run channel. When installing the channel along the rear edge of the front door or the front edge
of the rear door, set the run channel to the inside edge first then to the outside edge.
3. Install the window glass.
4. Driver’s and/or Front Passenger’s Windows Only - Reset the power window control unit. Refer to the service
information.
END
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