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Sent on
05
From
Parts and Service Division
Subject
Request for Info: 2016-2017 Pilot & Ridgeline Front Windows Slow to Open/Close
31
2017
Expires on 06
14
2017
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Info: 2016-2017 Pilot & Ridgeline Front Windows Slow to Open/Close
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda (AHM) is investigating certain 2016-2017 Pilots & 2017 Ridgeline with a customer complaint of the front driver’s and/or the passenger’s window slow to
open/close. To fully understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. VIN must be after:
5FNYF5…GB042899 (2016 2WD Pilot)
5FNYF6…GB089113 (2016 AWD Pilot)
5FPYK2…HB001739 (2017 2WD Ridgeline)
5FPYK3…HB003764 (2017 AWD Ridgeline)
2. All 2017 Pilots are accepted.
3. No repair has been attempted for this issue.
Action Required
If you have or know of such a vehicle, please call Technical Research & Support (TRS) Group at 800-880-1072. TRS will need to record certain vehicle information and
provide you with further instructions.
Thank you.
American Honda Motor Co., Inc.
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