TIN-17-31-001

* * TECHNICAL INFORMATION NOTICE * *
DATE:
March 22, 2017
TO:
Mitsubishi Motors US & Puerto Rico Dealer Service and Parts Managers
RE:
Photo Required Condition (PRC) for TPMS Sensor Replacement - Revised
TIN NO.
TIN-17-31-001
This TIN supersedes TIN-16-31-001, issued June, 2016, to clarify the requirements for
submitting a claim to the PRC so that dealers will not be debited.
AFFECTED VEHICLES: 2014 - 2017 Mirage and 2017 Mirage G4
PURPOSE
When replacing a TPMS sensor under warranty on 2014 – 2017 Mirage and 2017 Mirage G4
vehicles, accurate photos and a completed “TPMS Reception Issue” Questionnaire MUST be posted
to the Photo Required Condition & Pre Approval Center.
If no photos and/or questionnaire are submitted, or photos are submitted that do not show the proper
detail (see examples in this TIN), dealers are in jeopardy of being debited for the claim.
The following are REQUIRED for all TPMS sensor claims:
1. Return the entire TPMS transmitter and valve stem.
RETURN ENTIRE TPMS SENSOR
2. A photo of the TPMS transmitter and valve stem taken when the tire was dismounted at your
dealership. The photo must show whether or not the sensor was attached to the wheel
(valve stem) or loose inside the tire upon arrival.
(4524)
GOOD photos: Below are two examples of “Good” photos submitted to the PRC. In one case,
the sensor was attached to the wheel, and the other shows it was loose in the tire.
GOOD EXAMPLES OF SUBMITTED PHOTOS (showing location of sensor, attached and unattached)
NOT GOOD photos: Below are two examples of “Not Good” or unacceptable photos
submitted to the PRC.
A photo of the sensor by itself or of the outside of the wheel does NOT show where the
sensor was in relation to the wheel and tire upon arrival at the dealership.
NOT GOOD EXAMPLES OF SUBMITTED PHOTOS (neither photo shows if sensor is attached to wheel or not)
3. Completed Questionnaire “TPMS Reception Issue.” This can be found on MDL or through the
Techline Main Screen.

Techline: Click on the “Worksheets, Questionnaires, Job Aids” button, click on “TPMS
Reception Issue” under “Questionnaires”

MDL: Go to service –> service tech resources –> Service Related Items –>
Worksheets, Questionnaires, Job Aids –> Questionnaires
4. Select the category “TPMS SENSORS IN WHEEL PHOTOS.”
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5. Enter the following in the “Defect Description and Projected Repair Process” field in the PRC:
o
A list of the failure DTCs that were set.
o
Whether or not the tire was previously dismounted prior to this service (for example,
“Yes, the tire was dismounted” or “No, the tire was never dismounted). Obtain this
information from the customer if necessary.
EXAMPLES OF SUBMITTED COMMENTS
GOOD EXAMPLE: “TPMS light remains on. DTC C1931 will not erase. Customer reported tire was never previously
dismounted. TPMS sensor was attached to the wheel when the tire was dismounted.”
NOT GOOD EXAMPLE: “Sensor failed.”
NOTE: Photos must be posted on the PRC before entering the related Warranty claim.
MMNA will issue a Warranty Parts Return Request for all replaced (Mirage) TPMS sensors (which
includes the valve stem).
Please continue posting the TPMS sensor photos to the PRC until a cancellation notice is published
by MMNA headquarters.
(4524)