Revision 2 - PC4

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
High Pressure Turbocharger
Voluntary Emissions Service Campaign
Reference: PC471
Date: December 15, 2016
Attention: Dealer Principal, Sales, Service & Parts Managers
UPDATE December 15, 2016
The announcement from October 13th, 2016 has been revised to include:
o Campaign Bulletin NTB16-097 has been amended to include instructions for repair
if the High Pressure turbo fails inspection and DTC P0524 (Engine Oil Pressure) is
stored.

Please discard earlier versions of this bulletin.
Affected Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date
(Dealer Inventory):
Stop Sale
In Effect
July 22, 2016
MY2016 Titan XD Diesel
(A61)
1,278
683
SERVICE COMM
Activation date
(Retailed)
NO
October 13, 2016
***** Campaign Summary *****
Nissan is conducting a Voluntary Emissions Service Campaign on certain MY2016 Titan XD Diesel
(A61) vehicles to address an excessive oil consumption concern with the high pressure turbocharger.
NOTE: Only certain Titan XD Diesel vehicles are affected, while other Titan XD Diesel vehicles are
not, so dealers need to follow instructions below to identify the affected vehicles.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Emissions Service Campaign using Service
Comm I.D. PC471.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
3. Repair affected vehicles using campaign repair bulletin NTB16-097.
Note: If DTC P0524 is found stored or if the high pressure turbo fails inspection, dealers will
need to gather the required information requested on page 72 (DTC P0524) or Page 74 (high
pressure turbo) of NTB16-097 and submit a pre-call form to the Powertrain Call Center for
parts replacement and await further instruction.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
CAMPAIGN ID: PC471 | Revision 2
5. Dealers are reminded to follow all local laws and regulations regarding disclosures of repairs
to new vehicles prior to sale.
***** Release Schedule *****
Parts




Special Tools






Repair

Technician
Certification
Requirements

Owner
Notification

Nissan previously shipped parts to dealers to repair affected vehicles in new
vehicle dealer inventory. Parts began arriving at dealers on September 2,
2016.
Dealers may order high pressure turbo kits (10007-EZ40A) for affected
retailed units via DCS.
o Dealers should order parts as needed
o Nissan has enough parts on hand to repair all affected vehicles, but
current supplies will not allow all dealers to stock parts for potential
repairs due to a small number of vehicles being involved in this
campaign
o Additional service parts for diesel engine repair are currently
restricted and may be ordered via DCS as an SVC order type under
PC471
The high pressure turbocharger replaced under this campaign activity may be
collected.
Pursuant to APRM policy 2.33.13, dealers are expected to comply with parts
return procedure.
J-54423 – Air Handling System Clean Care Kit
J-54427 – Fuel System Clean Care Kit
J-51951 (if needed) – Tech Cam (borescope)
J-45695-A – Coolant Refill Tool
Dealers should already have the tools listed above.
Additional kits and components can be ordered from TechMate @ 1-800-6622001 or www.nissantechmate.com.
Campaign Bulletin NTB16-097 is now available on NNAnet, ASIST &
Dealer360.
Technicians must have diesel certification to perform this repair. The required
training is:
o Current ASE A1 & A8 certification
o Intro to Emission Control Systems (online)
o Intro to OBD II Systems (online)
o Intro to Engine Mechanical Service (online)
o Intro to Engine Control Systems (online)
o Cummins Engine Familiarization – Part 1 (online)
o Cummins Engine Familiarization – Part 2 (online)
o Introduction to Diesel Technologies (online)
o Nissan Titan XD Diesel Technologies Post Test – Pass (online)
o OBD II Systems Diagnosis and Repair Post Test – Pass (online)
o Engine Mechanical Service (4-day instructor led)
o ECCS Operation, Diagnosis, & Repair (4-day instructor led)
o OBD II Systems Diagnosis & Repair (4-day instructor led)
o Nissan Titan XD Diesel Technologies (5-day instructor led)
Nissan will begin notifying owners of all potentially affected vehicles in
January, 2017 via U.S. Mail.
CAMPAIGN ID: PC471 | Revision 2
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the
campaign status on each vehicle falling within the range of this voluntary emissions service
campaign which for any reason enters the service department. This includes vehicles purchased
from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a
VIN subject to this voluntary service campaign was part of a dealer trade, the letter associated with
that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No. After further review of this issue, Engineering has determined that a Stop Sale condition
is not necessary. Dealers are requested to repair any affected vehicles in dealer inventory to
ensure customer satisfaction.
Q.
Is this a safety recall?
A.
No, this is a voluntary emissions service campaign and it is important that your vehicle is
remedied if your received a notification letter.
Q.
What is the reason for this Voluntary Emissions Service Campaign?
A.
During high pressure turbocharger component testing procedure at the supplier, the oil
supplied to the turbocharger may have been insufficient, which can lead to premature
component thrust bearing failure.
Q.
What is the possible effect of the condition?
A.
The customer may notice abnormal noise from the engine (turbocharger) due to interference
between the turbocharger impeller and the housing. Customer may also notice white smoke
from the exhaust due to engine oil leakage. Additionally, the MIL may illuminate for oil
pressure deterioration due to excess engine oil consumption.
Q.
What will be the corrective action?
A.
Dealer will inspect the high pressure turbocharger assembly on affected vehicles using the
procedure included with this announcement.
 If no damage is found, the high pressure turbocharger will be replaced
 If DTC P0524 is found stored or if the high pressure turbo fails inspection, dealers will
need to gather the required information requested on page 72 (DTC P0524) or Page
74 (high pressure turbo) of NTB16-097 and submit a pre-call form to the Powertrain
Call Center for parts replacement and await further instruction.
CAMPAIGN ID: PC471 | Revision 2
Q.
What model year vehicles are involved?
A.
Certain 2016 Nissan Titan XD Diesel only built within a specific production range are affected.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take less
than a day to complete if only the high pressure turbocharger is replaced. If additional part
replacement is required, additional time will be required to order and install the necessary
parts. Note, your Nissan dealer may require your vehicle for a longer period of time based
upon their work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan will notify owners of all potentially affected vehicles in January 2017, via U.S. Mail.
Q.
Are parts readily available?
A.
Nissan has automatically shipped parts to repair affected vehicles in new vehicle dealer
inventory. Parts began arriving at dealers on September 2, 2016.
Dealers may order high pressure turbo kits (10007-EZ40A) for affected retailed units via
DCS.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Rental is covered by the campaign if needed.
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$1600 (Max)
Q.
Is my vehicle safe to drive?
A.
Yes, customers can continue to drive their vehicle at their discretion. However, if your
vehicle is subject to this voluntary emissions service campaign, you should make
arrangements to have your vehicle remedied as soon as possible.
Q.
Is there anything owners can do to mitigate this condition?
A.
No.
Q.
Is there any charge for this repair?
A.
No, the repair will be performed for the customer free of charge for parts and labor.
CAMPAIGN ID: PC471 | Revision 2
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform this service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
How many vehicles are involved in the campaign?
A.
The number of units potentially affected is as follows:
Region
USA
NCI
TOTAL
Total
1,278
95
1,373
Make/Model
MY2016 Titan XD (Diesel Only A61)
Dates of Manufacture
December 3, 2015 through May 31, 2016
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
No.
CAMPAIGN ID: PC471 | Revision 2