PC500 - 2013-14

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
CVT Software Update/Warranty Extension
Voluntary Service Campaign
Reference: PC500
Date: December 7, 2016
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
MY2013-14 Pathfinder (R52)
173,576
30
December 7, 2016
NO
***** Campaign Summary*****
Nissan is conducting a Voluntary Service Campaign to reprogram the Transmission Control Module
(TCM) to improve CVT service diagnostics. This diagnostic software update will enhance the dealer’s
ability to diagnose customer concerns regarding Continuously Variable Transmission (CVT)
operation; it does not repair any symptoms nor alter the drive characteristics of the vehicle.
Specifically, the diagnostic logic will store two new Diagnostic Trouble Codes when “Judder”
symptoms occur on vehicles.


P17F0 – “Judder” caused by belt slip
PF171 – “Judder” caused by control valve
In addition to the installation of diagnostic software, Nissan will also extend the warranty coverage
on the CVT assembly (including internal CVT components, gaskets, and seals), CVT control valve
body, and torque converter from its original duration of 60 months/60,000 miles to 84
months/84,000 miles (whichever occurs first). Coverage of other vehicle components remains
unchanged, and all other terms, conditions, limitations and exclusions of Nissan’s New Vehicle
Limited Warranty continue to apply. This CVT warranty extension is being provided as a customer
satisfaction effort to address customer concerns; including those concerns expressed by plaintiffs in
class action litigation, and is subject to final approval of the settlement of that litigation. In the
interim, Nissan will make any necessary repairs that would be covered under the extended CVT
warranty.
NOTE:
1. The warranty extension applies to all non-hybrid 2013-14 Pathfinders manufactured
between June 20, 2012 and September 20, 2014. Warranty coverage will be shown in
Service Comm on the applicable warranty screen and is not driven by a specific campaign
ID.
 NOTE: Due to the number of VINs involved it may take a couple of days to fully
update. Nissan anticipates all VINs to be updated by December 12, 2016.
2. This campaign will supersede any vehicles previously subjected to the Diagnostic
Enhancement Activity (PC357) announced on March 13, 2015.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm I.D.
PC500
CAMPAIGN ID: PC500 | Original Document
2. Service Advisers will be required to interview the customer to determine if current CVT
concerns exist. Dealers should use campaign bulletin NTB16-120 to determine next
appropriate steps:
 If no CVT concerns exist, dealers are asked to ensure that the most current TCM
software is installed and release the vehicle.
 If a current CVT concern exists, dealers are asked to ensure that the most current
TCM software is installed on the vehicle. Technicians should then test drive the
vehicle as specified in NTB16-120. Upon completion of the test drive, techs should
check for DTCs and perform any repairs (if necessary).
o Dealers will need to follow the warranty process and obtain pre-approval from
the Powertrain Call Center (800-973-9992 Option 2) for any vehicles requiring
CVT assemblies to be replaced.
3. Once updated, and if necessary, repaired, dealers should submit the claim, using the
appropriate claims coding provided, and release the vehicle.
***** Release Schedule *****
Parts

Repair
Owner
Notification
The software for this diagnostic software update is available on ASIST. No other
parts are necessary.
 NTB16-120
NOTE: The campaign bulletin is available on ASIST, Dealer360 and NNAnet
Nissan will begin notifying owners of all potentially affected vehicles in December,
2016 via U.S. Mail.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the
campaign status on each vehicle falling within the range of this voluntary service campaign which for
any reason enters the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this
voluntary service campaign was part of a dealer trade, the letter associated with that VIN should be
forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
CAMPAIGN ID: PC500 | Original Document
Q.
What is the reason for this Voluntary Service Campaign?
A.
This diagnostic software update will enhance the dealer’s ability to better diagnose and
service the CVT by including two new Diagnostic Trouble Codes (DTCs) and enhanced active
test capabilities for CONSULT-III.
In addition to the installation of diagnostic software, Nissan will also extend the warranty
coverage on the CVT assembly (including internal CVT components, gaskets, and seals), CVT
control valve body, and torque converter from its original duration of 60 months/60,000
miles to 84 months/84,000 miles (whoever occurs first). Coverage of other vehicle
components remains unchanged, and all other terms, conditions, limitations and exclusions of
Nissan’s New Vehicle Limited Warranty continue to apply. This CVT warranty extension is
being provided as a customer satisfaction effort to address customer concerns; including
those concerns expressed by the plaintiffs in class action litigation, and is subject to final
approval of the settlement of that litigation. Prior to final approval, Nissan will make any
necessary repairs that would be covered under the extended CVT warranty.
Q.
What will be the corrective action?
A.
Dealers should install the updated CVT software in vehicles identified in Service Comm with
I.D. PC500. No additional diagnosis or repair is required unless the customer indicated they
have concerns about CVT operation during the interview process.
Q.
How long will the corrective action take?
A.
It should take approximately 1 hour to reprogram the Continually Variable Transmission
(“CVT”) software. Your dealer may require your vehicle for a longer period of time based on
their work schedule.
Q.
What can I expect after the software is installed?
A.
The software update will enhance the dealer’s ability to duplicate customer concerns
regarding CVT operation and determine any appropriate repairs. This update does not affect
the drive characteristics of your vehicle or remedy any symptoms.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners in December 2016, asking them to bring their vehicles to
an authorized Nissan dealer to have their CVT software updated.
Q.
Are there any parts required for the dealer to perform this action?
A.
No.
Q.
Is my vehicle safe to drive?
A.
Yes.
CAMPAIGN ID: PC500 | Original Document
Q.
Do I need to make an appointment in advance?
A.
Yes. An appointment made in advance might be helpful to ensure that your Nissan dealer can
complete the update at your convenience.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
If parts replacement is necessary, rental is available while parts are on order:
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$200 (Max)
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
This campaign action is being conducted for customer satisfaction purposes. The software is
not correcting any deficiency nor altering the drive characteristics of the vehicle, so there is
no basis for replacing or repurchasing the vehicle.
Q.
Is there any charge for this update?
A.
No, your Nissan dealer will reprogram the TCM at no charge to you for parts or labor.
Q.
I did not receive a letter, how can I tell if my vehicle is eligible?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this activity.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform this diagnostic software update.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
If a customer previously paid for CVT repairs or replacement are they eligible for
reimbursement?
A.
Customers may be eligible for reimbursement for any repairs that were previously performed
for this issue using customer pay or partial goodwill. Dealers with customer
reimbursement concerns may refer to the following:


If you have additional questions regarding this program, you can visit
www.NissanAssist.com or contact Nissan Consumer Affairs at 1-800-NISSAN1 (1-800647-7261)
If you have previously paid for repairs to your CVT within the time and mileage limits
of this new extended warranty, we ask you to visit www.NissanAssist.com, download
the reimbursement claim form and follow the instructions on the website once you have
CAMPAIGN ID: PC500 | Original Document
gathered the following necessary documentation:
o Repair order(s)
o Proof of payment (may be on repair order(s))
o Proof of ownership if repair is over $1,000
Q.
How many vehicles are involved in the campaign?
A.
The potentially affected vehicles are as follows:
Region
USA
Canada
American Samoa
Guam
Puerto Rico
Saipan
U.S. Virgin Islands
TOTAL
Pathfinder
(R52)
172,080
17,384
10
91
1,382
10
3
190,960
Make/Model
MY2013-14 non-hybrid Nissan
Pathfinder (R52)
Dates of Manufacture
June 20, 2012 through September 20, 2014
Q.
Are you offering this customer satisfaction opportunity on any other Nissan (or
Infiniti) models?
A.
Yes. Certain non-hybrid MY2013 Infiniti JX35 and non-hybrid MY2014 Infiniti QX60 vehicles
may also be eligible to receive this diagnostic software update.
CAMPAIGN ID: PC500 | Original Document