PM674 2013-17 NV

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
Air Bag Control Unit (ACU) Liquid Intrusion
Voluntary Service Campaign
Reference: PM674
Date: March 15, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2013-17 NV200 (M20)
MY2013-16 NY TAXI (M30)
Affected
Population:
60,394
Dealer
Inventory:
5,162
2,920
233
SERVICE COMM
Activation date:
Stop Sale
In Effect
March 15, 2017
NO
***** Campaign Summary*****
Nissan is conducting a voluntary service campaign on specific MY2013-2017 Nissan NV200 (M20)
and MY2013-2016 NY Taxi (M30) to remedy a potential liquid intrusion issue.
The Air bag Control Unit (ACU) is located under the center console. Liquids spilled on or around the
center console area or power washing the floor may contact ACU connections and the ACU circuit
board. This may lead to corrosion of the ACU, which may result in illumination of the air bag
warning lamp and deactivation of front air bags.
In January, 2016, Nissan had dealers to install a console tag and owner’s manual card in each
affected vehicle in their inventory. Console tags and owner notification cards were mailed to dealers.
Nissan also mailed letters affected retail customers with the same information.
Nissan is now requesting Dealers to verify the air bag warning lamp is operating correctly and install
foam to the center console. If the air bag warning light is not operating correctly, dealers will
replace the ACU, in addition to installing the foam on the center console. Nissan expects a small
amount (< 1%) of vehicles to require ACU replacement.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm I.D.
PM674.
 Affected dealer inventory can be identified using DCS (Sales->Vehicle Inventory, and
filter by Open Campaign)
o Refer to NPSB 15-460 for additional information.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
3. Dealers should use NTB17-029 to correct any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
CAMPAIGN ID: PM674 | Original Document
***** Release Schedule *****
Parts






Insulator-Console Service Kit 969H8-9SF5A
o Beginning March 16, 2017, parts will no longer be restricted and are
available via normal ordering process
Nissan provided console tags (PM664) to all Nissan dealers for dealer inventory
units. Console tags and owner notification cards began arriving at dealers on
January 18, 2017.
Nissan recommends dealers do not stock Air Bag Control Units to ensure parts
are available for the small population of vehicles that may require these parts
ACUs replaced under this campaign activity may be collected. Follow the
attached inspection procedure prior to determining the necessity of
replacing any parts.
Pursuant to APRM policy 2.33.13, dealers are expected to comply with the parts
return procedure. Dealers will be charged back for parts and labor found
to be out of compliance with inspection and repair guidelines.
NOTE: Parts requested are VIN and repair order specific. It is important
for dealers to return parts applicable to the VIN and repair order
identified.
NTB17-029
Repair

Owner
Notification
Nissan will begin notifying owners of all potentially affected vehicles in March,
2017 via U.S. Mail.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the
campaign status on each vehicle falling within the range of this voluntary service campaign which for
any reason enters the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this
voluntary service campaign was part of a dealer trade, the letter associated with that VIN should be
forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
CAMPAIGN ID: PM674 | Original Document
Q.
What is the reason for this Voluntary Service Campaign?
A.
Nissan previously notified owners of proper vehicle usage to prevent a potential liquid
intrusion issue on specific MY2013-2017 Nissan NV200 (M20) and MY2013-2016 NY Taxi
(M30) vehicles.
The Air bag Control Unit (ACU) is located under the center console. Liquids spilled on or
around the center console area or power washing the floor may contact ACU connections at
the ACU circuit board.
Q.
What is the possible effect of the condition?
A.
Liquid intrusion may lead to corrosion of the Air bag Control Unit (ACU), which may result in
illumination of the air bag warning lamp and deactivation of front air bags.
Q.
What will be the corrective action?
A.
Nissan dealers received console tags to be placed in the center console tray for affected
vehicles in dealer inventory. Nissan also sent owners of affected vehicles a letter informing
them of proper vehicle usage to prevent the potential for damage from liquid intrusion.
CONSOLE TAG:
Dealers will now verify the air bag warning lamp is operating correctly and install foam to the
center console. If the air bag warning light is not operating correctly, dealers will replace the
Air bag Control Unit (ACU) in addition to installing the foam on the center console. Nissan
expects a very small amount (< 1%) of vehicles to require ACU replacement.
Q.
When will vehicle owners be notified?
A.
Nissan began notifying owners of all potentially affected vehicles in January, 2017 via U.S.
Mail. Nissan will begin sending invitation to repair letters to all affected owners in March,
2017, asking them to bring their vehicle into a Nissan dealership for remedy.
CAMPAIGN ID: PM674 | Original Document
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
Are parts readily available?
A.
Yes.
Q.
Is my vehicle safe to drive?
A.
Yes. Nissan recommends you bring your vehicle to the dealer as soon as possible if the red
air bag warning lamp does not illuminate briefly when the vehicle is first started or if the red
air bag warning lamp remains illuminated for longer than seven (7) seconds after the vehicle
is started.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
No, please check with your dealership for alternate transportation availability.
Q.
Is there any charge for the repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
Is there anything owners can do to mitigate the condition?
A.
Yes. Please see precautions on the next page.
CAMPAIGN ID: PM674 | Original Document
Q.
What model year vehicles are involved?
A.
Specific MY2013-2017 Nissan NV200 (M20) and MY2013-2016 NY Taxi (M30) vehicles.


NV200 built between August 7, 2012 through January 9, 2017
NV Taxi built between August 6, 2013 through December 16, 2016
Q.
How many vehicles are involved in the service campaign?
A.
Affected vehicle counts are:
Country
GM
Aries
CANADA
GUAM
USA
PUERTO
RICO
SAIPAN
Not Available
0
0
0
0
0
22,984
Total
22,984
M20
M30
Total
5,942
1
5,943
185
0
185
59,657 2,920 62,577
545
7
0
0
0
0
545
7
22,984
66,336 2,921 92,241
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
No.
CAMPAIGN ID: PM674 | Original Document