122-M6L9B-06

Service
Technical Information
23/12 ENU
WC17
9
WC17 - Updating PCM 3.0 Software (Workshop Campaign)
Important:
CRITICAL WARNING: THIS CAMPAIGN INCLUDES STEPS WHERE SEVERAL CONTROL UNITS
IN THE VEHICLE WILL BE PROGRAMMED WITH THE PIWIS TESTER. IT IS CRITICAL THAT THE
VEHICLE VOLTAGE BE BETWEEN 13.5 VOLTS AND 14.5 VOLTS DURING THS PROGRAMMING.
OTHERWISE, THE PROGRAMMING COULD FAIL RESULTING IN DAMAGED CONTROL UNITS.
CONTROL UNITS DAMAGED BY INADEQUATE VOLTAGE WILL NOT BE COVERED UNDER
WARRANTY. THE TECHNICIAN MUST VERIFY THE ACTUAL VEHICLE VOLTAGE IN THE
INSTRUMENT CLUSTER OR IN THE PIWIS TESTER BEFORE STARTIN G THE CAMPAIGN. IT IS
ALSO ADVISABLE TO MONITOR THE VEHICLE VOLTAGE DUIRNG THE PROGRAMMING VIA THE
INSTRUMENT CLUSTER. PLEASE REFER TO EQUIPMENT INFORMATION EI-1105 FOR A LIST
OF SUITABLE BATTERY CHARGERS/POWER SUPPLIES WHICH SHOULD BE USED TO MAINTAIN
VEHICLE VOLTAGE.
Model Year:
As of 2011 up to 2012
Vehicle Type:
911 Carrera (997)/911 Carrera 4 (997)/911 Carrera S (997)/911 Carrera 4S (997)
911 Carrera GTS (997)/911 Carrera 4 GTS (997)
911 Targa 4 (997)/911 Targa 4S (997)
911 Turbo (997)/911 Turbo S (997)
911 GT3 (997)/911 GT3 RS (997)/911 GT2 (997)/911 GT2 RS (997)
911 Speedster (997)
Revision 2:
January 7, 2013 - Please note that there are numerous changes from PAG incorporated into this Revision.
THIS REVISION SUPERCEDES ANY AND ALL PREVIOUS VERSIONS OF WC17.
Equipment:
Electronic logbook (I-no. 641)
Concerns:
Electronic logbook in Porsche Communication Management (PCM) 3.0
Imformation:
This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles.
Implausible entries can appear in the logbook (e.g. negative mileage, double entries) on the
affected vehicles due to incorrect PCM software. Earlier entries in the logbook can even be
overwritten in some cases.
Action
Required:
Update PCM 3.0 to software version V2.23.
Affected
Vehicles:
The VIN(s) can be checked by using PIWIS Vehicle Information link to verify if the campaign affects the
vehicle. This Campaign is scope specific to the VIN! Failure to verify in PIWIS may result in an improper
repair. This campaign affects 1,086 vehicles in the U.S. and Canada.
2013© Porsche Cars North America, Inc.
AfterSales
Aug 27, 2012
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Service
WC17
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Technical Information
23/12
Note:
PLEASE DO NOT PLACE A PARTS ORDER FOR THIS CAMPAIGN. PARTS (1 EA. OF WKD 952 900
14 AND WKD 952 800 13) WILL BE AUTOMATICALLY ALLOCATED TO YOUR DEALERSHIP.
Tools:
PCM 3.0 Update CD 05/2012 (WKD 952.900.14)
Battery Charger/Power Supply - Suitable for AGM Type batteries, recommended current rating of 70A,
fixed voltage 13.5V to 14.5V. Refer to Equipment Information EQ-1200 and EQ-1105.
Information
The Update CD:
- must be used again as part of the workshop equipment and
- must not therefore be left in the vehicle and must not be given to the customer.
NOTICE
Abnormal termination of PCM software update in the event of low voltage.
•
Increased current draw during the software update can cause a drop in voltage, which can result in the
abnormal termination of the software update and malfunctions in the PCM system.

Before commencing work, connect a suitable battery charger with a current rating of at least 40 A to the
vehicle.
Work
Procedure:
See Attachment “A”.
Claim
Submission:
See Attachment “B”.
Attachment "A": Work Procedure
VEHICLE VOLTAGE MUST REMAIN BETWEEN 13.5 AND 14.5 VOLTS DURING THE ENTIREWORK
PROCEDURE.
Aug 27, 2012
Page 2 of 4
1
Connect a battery charger to the vehicle with a current rating of at least 40 A (See battery
charger/power supply specifications, above).
2
Then unplug any devices connected to the media interface or any removable data storage
media (e.g. USB stick, hard drive, etc.).
3
Switch on the ignition using the original driver's key.
4
Switch on PCM 3.0.
5
If there is a CD in the PCM system, remove it. (For devices with a CD/DVD autochanger, remove all
CDs from the autochanger).
AfterSales
2013© Porsche Cars North America, Inc.
Service
Technical Information
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23/12 ENU
WC17
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Insert the PCM 3.0 Update CD 05/2012 (WKD 952.900.14) in the CD slot.
For systems with a CD/DVD autochanger, press the Eject button to do this. In the CD/DVD
autochanger menu that appears, select an empty magazine compartment (e.g. compartment
1) and insert the PCM 3.0 Update CD into the CD slot.
The CD starts automatically. The information "Loading update" is displayed briefly.
7
Confirm the message that then appears: “Avoid interrupting the update process. Interrupting the
update can result in malfunctions in the PCM system".
8
Select 'Yes' to confirm the query “Update to version PCM30_V2.23?”.
PCM is then restarted and the update is performed. Several modules will be updated one after the
other.
A progress bar appears showing the progress of the update process for each module.
The update process can take up to approx. 20 - 30 minutes in total, depending on the software
version.
When the update is complete, the PCM system is restarted.
Information
If the software update is interrupted or if error messages are displayed (e.g. as a result of read
errors, a scratched CD, etc.), the update must be repeated.
9
When the update process is complete, the message “System updated successfully to version
PCM30_V2.23” appears.
Confirm the message. The Update CD is then ejected automatically.
Information
When the update process is complete and the PCM system has been reset, it can take up to 30
seconds for the message confirming the successful completion of the update process to be
displayed.
10 Then remove the PCM 3.0 Update CD from the CD slot.
11 Re-insert any CDs you removed from the device and plug the devices you unplugged back into the
media interface.
12 Switch off the battery charger and disconnect it from the vehicle.
13 On vehicles with Porsche “Entry & Drive”, replace the original driver's key in the ignition lock with the
control panel again.
14 Enter the workshop campaign in the Warranty and Maintenance booklet.
2013© Porsche Cars North America, Inc.
AfterSales
Aug 27, 2012
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VEHICLE VOLTAGE MUST REMAIN BETWEEN 13.5 AND 14.5 VOLTS DURING THE ENTIRE WORK
PROCEDURE.
Attachment "B": Claim Submission - Workshop Campaign WC17
Warranty claims should be submitted via WWS/PQIS.
Open campaigns may be checked by using either the PIWIS Vehicle Information system or through PQIS
Job Creation.
Labor, parts, and sublet will be automatically inserted when Technician is selected in WWS/PQIS.
If necessary, the required part numbers will need to be manually entered into WWS by the dealer
administrator.
Working time:
Labor time: 20 TU
Updating PCM 3.0 to software version V2.23
 Damage code WC17 066 000 1
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. If a particular condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your authorized Porsche Dealer for the latest information
about whether a particular technical bulletin applies to your vehicle. Part numbers listed in these bulletins are for reference only. Always check with your authorized Porsche dealer to verify the current and
correct part numbers. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS
Tester are the ones that must be followed.
© Porsche Cars North America, Inc.
Dealership
Distribution
Routing
Service Manager
_______
Shop Foreman
_______
Service Technician
________
_______
_______
_______
Asst. Manager
_______
Warranty Admin.
_______
Service Technician
________
_______
_______
_______
Dr. Ing. h.c. F. Porsche AG is the owner of numerous trademarks, both registered and unregistered, including without limitation the Porsche Crest®, Porsche®, Boxster®, Carrera®, Cayenne®,
Cayman®, Panamera®, Speedster®, Spyder®, 918 Spyder®, Tiptronic®, VarioCam®, PCM®, PDK®, 911®, 4S®, FOUR, UNCOMPROMISED.® and the model numbers and the distinctive shapes of
the Porsche automobiles such as, the federally registered 911 and Boxster automobiles. The third party trademarks contained herein are the properties of their respective owners. Porsche Cars North
America, Inc. believes the specifications to be correct at the time of printing. Specifications, performance standards, standard equipment, options, and other elements shown are subject to change without
notice. Some options may be unavailable when a car is built. Some vehicles may be shown with non-U.S. equipment. The information contained herein is for internal use only by authorized Porsche dealers
and authorized users and cannot be copied or distributed. Porsche recommends seat belt usage and observance of traffic laws at all times.
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