ZE4_WEP_Dealer L

To:
All Toyota Dealer Principals,
Service Managers, Parts Managers
Subject:
Warranty Enhancement Program – ZE4
Certain 2009 to 2010 Model Year Corolla Vehicles
Enhancement of Warranty Coverage for Trunk Lid Torsion Bar(s)
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty
Enhancement Program for the Trunk Lid Torsion Bars on certain 2009 to 2010 model year Corolla
vehicles.
In these vehicles, a small number of customers have expressed dissatisfaction with the holding
performance of the trunk lid. The operation and performance of the trunk lid is evident from first use and
does not change over time. However, in certain limited conditions the trunk lid may begin to close after
opening. The conditions below may contribute to this:
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if the lid is not fully opened
if operated in certain windy conditions
if the vehicle is parked on an incline
if a heavy load is on the trunk lid, such as snow and ice, or if equipped with an aftermarket
accessory such as a spoiler
This could cause the user to interact with the trunk lid and, in limited instances, result in a minor injury.
Although we believe the majority of customers are satisfied with the holding performance of the trunk lid, to
assure our customers satisfaction, we are offering an Enhancement to the New Vehicle Warranty Coverage
for the Trunk Lid Torsion Bar(s). Please see the Warranty Enhancement Program Details section for
additional information.
The following information is provided to inform you and your staff of the program notification schedule and
your degree of involvement.
1.
Owner Notification Letter Mailing Date
The owner notification will commence in mid-September, 2013 and will be mailed over several weeks.
We have attached a sample owner letter for your reference.
2.
Warranty Enhancement Program Details
This Warranty Enhancement Program provides a Primary and Secondary coverage extension to the
vehicle’s “New Vehicle Limited Warranty” for customer dissatisfaction with the holding performance
of the trunk lid. If the customer is currently dissatisfied with the holding performance of the trunk lid,
the dealer will replace either one or both of the Trunk Lid Torsion Bar(s) (depending on whether the
vehicle is equipped with a Toyota-supplied accessory spoiler) under the terms of this warranty
enhancement program.
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The Primary Coverage offers warranty enhancement until October 31, 2015, with no
mileage limitation.
After the Primary Coverage period ends, the Secondary Coverage is applicable for 6 years
from the date of first use with no mileage limitation.
This coverage is for warranty work performed at an authorized Toyota dealer only. It is
subject to the same terms and conditions set forth in the New Vehicle Limited Warranty
Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an
accident, theft and/or vandalism is not covered by the New Vehicle Limited Warranty or this
warranty enhancement.
Warranty Enhancement ZE4 – D – Page 2
3.
Number and Identification of Covered Vehicles
There are approximately 641,000 certain 2009 to 2010 model year Corolla vehicles covered by this
Warranty Enhancement Program.
Please refer to Warranty Policy Bulletin (Bulletin No. POL14-08) for identification of vehicles covered
by this Warranty Enhancement.
4.
Warranty Claim Processing Instructions
Please refer to the Warranty Policy Bulletin (Bulletin No. POL14-08) for warranty claim processing
instructions for this Warranty Enhancement Program. All parts replaced for this repair are subject to
warranty parts recovery.
5.
Technical Instructions (Repair Procedures)
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6.
Technical Instructions can be found in T-SB-0017-13
Parts Ordering
As this is an extension of the warranty, most customers will only request reimbursement from TMS for
past replacements; dealers should not increase their stock of Trunk Lid Torsion Bars. However, if a
customer is dissatisfied with the holding performance of the Trunk Lid Torsion Bar(s), dealers should
order the applicable parts.
Refer to Warranty Policy Bulletin POL14-08 for detailed parts ordering information.
Dealers are requested to only order parts if the customer is currently dissatisfied with the holding
performance of the Trunk Lid. DO NOT ORDER FOR STOCK. The parts have been placed on
Dealer Ordering Solutions and will be systematically released daily. Please see the weekly manual
allocation report for additional details.
7.
Customer Reimbursement
Please refer to the attached owner letter for reimbursement consideration instructions.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Warranty Enhancement.
As part of our dedication to continuous improvement, changes have been incorporated in the production
process to ensure the highest quality products are provided to our customers.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.