6-338NAS

SERVICE ACTION K439: LITERATURE PACKS
SERVICE BULLETIN
'INCONTROL TOUCH PRO' INCORRECTLY
FITTED
14-DEC-16
NO.: 6-338NAS
SEC.: GENERAL
INFORMATION
MKT.: CAN / USA
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range
which have been fitted with incorrect literature packs for the InControl® Touch Pro™ system.
AFFECTED VEHICLE RANGE
XF (X260; with InControl® Touch Pro™ only)
Model Year: ......................... 2016
VIN: ........................................ Y00007-Y24764
See below for the list of affected vehicles (as of 05 December 2016).
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework
action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the rework action.
Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but
must have it completed prior to vehicle handover to the customer. Affected vehicles already in the
hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin K439NAS, Service Action: Literature Packs 'InControl Touch Pro'
Incorrectly Fitted, for detailed repair instructions.
The updated literature pack material, containing a new Owner’s Handbook, Quick Start Guide, and
Jaguar InControl© Set Up Guide, should be placed in the vehicle and the existing versions removed
and discarded.
-
Unsold vehicles: replace the existing literature with the updated literature.
Sold vehicles: replace the existing literature with the updated literature and advise owners
that this replaces the previous version.
PARTS
The updated literature pack material, containing a new Owner’s Handbook, Quick Start Guide, and
Jaguar InControl© Set Up Guide, will be supplied free-of-charge by Jaguar Land Rover North
America, LLC, and will be shipped direct to retailers to the attention of the Service Manager.
Quantities will be based on initial retailer vehicle allocation as listed in the Affected Vehicle List
(attached). Please make sure these literature packs are appropriately stored until affected vehicles
are presented for this program.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option
Code from the table. The SRO and part information listed have been included for information only.
The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the
vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change;
those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the
31 October 2018 expiry date must be submitted for payment within 30 calendar days of completion
of the repair.
PROGRAM
CODE
OPTION
CODE
K439
B
K439
C
DESCRIPTION
SRO/SUNDRY
CODE
VALUE*/TIME (HOURS)
PARTS
Place literature pack
material in vehicle
ZZZ001
$1.56 USD
-
Place literature pack
material in vehicle
ZZZ001
$1.56 USD
-
Drive in/drive out
10.10.10
0.20
-
* - an allowance has been provided to cover the cost of placing the literature pack material in the
vehicle.
Normal Warranty policies and procedures apply.
SERVICE ACTION K439: AFFECTED VEHICLE LIST
CANADA
RETAILER NO. AND NAME
VIN
STATUS
4505 Jaguar Ottawa
Y21787
Vehicle - New Retail
4495 Coventry North Jaguar
Y22307
Vehicle - New Retail
RETAILER NO. AND NAME
VIN
STATUS
0349 Byers Imports
Y20959
Vehicle - New Retail
0349 Byers Imports
Y21915
Vehicle - New Retail
0349 Byers Imports
Y23042
Vehicle - New Retail
0380 Jaguar Monroeville
Y23949
Vehicle - New Retail
0380 Jaguar Monroeville
Y24417
Vehicle - New Retail
USA
0486 Paretti Imports, L.L.C.
Y23034
Vehicle - New Retail
0609 Jaguar Great Neck
Y22247
Vehicle - New Retail
0609 Jaguar Great Neck
Y22747
Vehicle - New Retail
0609 Jaguar Great Neck
Y23369
Vehicle - Used Retail
0617 Jaguar Minneapolis
Y21526
Vehicle in Dealer Stock
0617 Jaguar Minneapolis
Y21558
Vehicle - New Retail
0617 Jaguar Minneapolis
Y22951
Vehicle in Dealer Stock
1427 Imperial Motors Jaguar of Wilmette
Y23050
Vehicle - New Retail
1459 Howard Orloff Jaguar/Volvo
Y20798
Vehicle - New Retail
1459 Howard Orloff Jaguar/Volvo
Y21707
Vehicle in Dealer Stock
2103 Jaguar Bethesda
Y22291
Vehicle in Dealer Stock
2103 Jaguar Bethesda
Y22295
Vehicle - New Retail
2103 Jaguar Bethesda
Y23346
Vehicle - New Retail
3937 Jaguar Allentown
Y20822
Vehicle - New Retail
3937 Jaguar Allentown
Y21550
Vehicle - New Retail
4008 Jake Kaplan's Ltd.
Y21723
Vehicle - New Retail
4008 Jake Kaplan's Ltd.
Y23046
Vehicle - New Retail
4008 Jake Kaplan's Ltd.
Y23070
Vehicle - New Retail
5301 Jaguar Sudbury
Y20532
Vehicle - New Retail
5301 Jaguar Sudbury
Y20682
Vehicle - New Retail
5301 Jaguar Sudbury
Y21101
Vehicle - New Retail
5301 Jaguar Sudbury
Y23078
Vehicle - New Retail
5301 Jaguar Sudbury
Y23094
Vehicle - New Retail
5301 Jaguar Sudbury
Y24313
Vehicle - New Retail
5302 Jaguar Paramus
Y20802
Vehicle - New Retail
5302 Jaguar Paramus
Y20943
Vehicle - New Retail
5302 Jaguar Paramus
Y20987
Vehicle - New Retail
5302 Jaguar Paramus
Y20991
Vehicle - New Retail
5302 Jaguar Paramus
Y21222
Vehicle - New Retail
5302 Jaguar Paramus
Y21695
Vehicle - New Retail
5302 Jaguar Paramus
Y24005
Vehicle - New Retail
5304 Jaguar North Point
Y20560
Vehicle in Dealer Stock
5304 Jaguar North Point
Y20967
Vehicle - New Retail
5304 Jaguar North Point
Y21799
Vehicle - New Retail
5305 Jaguar St. Louis
Y20835
Vehicle - New Retail
5317 Jaguar Annapolis
Y20983
Vehicle in Dealer Stock
5319 Jaguar Roanoke
Y20374
Vehicle - New Retail
5319 Jaguar Roanoke
Y20630
Vehicle in Dealer Stock
5319 Jaguar Roanoke
Y21063
Vehicle in Dealer Stock
5321 Jaguar Columbia
Y20536
Vehicle - New Retail
5321 Jaguar Columbia
Y20602
Vehicle - New Retail
5321 Jaguar Columbia
Y21169
Vehicle - New Retail
5321 Jaguar Columbia
Y21282
Vehicle - New Retail
5322 Jaguar Birmingham
Y20552
Vehicle - New Retail
5328 Jaguar Peabody
Y21482
Vehicle - New Retail
5330 Jaguar Jacksonville
Y21131
Vehicle - New Retail
5330 Jaguar Jacksonville
Y21719
Vehicle - New Retail
5330 Jaguar Jacksonville
Y21823
Vehicle - New Retail
5330 Jaguar Jacksonville
Y21863
Vehicle - New Retail
5331 Jaguar Manhattan
Y20544
Vehicle - New Retail
5331 Jaguar Manhattan
Y20849
Vehicle - New Retail
5331 Jaguar Manhattan
Y21490
Vehicle - New Retail
5331 Jaguar Manhattan
Y22647
Vehicle - New Retail
5331 Jaguar Manhattan
Y23074
Vehicle - New Retail
5333 Jaguar Huntington
Y22107
Vehicle - New Retail
5333 Jaguar Huntington
Y22339
Vehicle - New Retail
5333 Jaguar Huntington
Y23062
Vehicle - New Retail
5333 Jaguar Huntington
Y24369
Vehicle - New Retail
5387 Jaguar Orlando
Y20445
Vehicle - New Retail
5387 Jaguar Orlando
Y20451
Vehicle - New Retail
5387 Jaguar Orlando
Y21691
Vehicle - New Retail
5390 Jaguar Austin
Y23118
Vehicle in Dealer Stock
5391 Jaguar Orland Park
Y21675
Vehicle - New Retail
5398 Jaguar Greensboro
Y20424
Vehicle in Dealer Stock
5398 Jaguar Greensboro
Y20610
Vehicle - New Retail
5398 Jaguar Greensboro
Y20857
Vehicle - New Retail
5398 Jaguar Greensboro
Y21667
Vehicle - New Retail
5398 Jaguar Greensboro
Y21851
Vehicle - New Retail
5471 Jaguar Main Line
Y20442
Vehicle - New Retail
5490 Jaguar Tysons Corner
Y24594
Vehicle in Dealer Stock
5504 Brown's Jaguar
Y24101
Vehicle - New Retail
5504 Brown's Jaguar
Y24253
Vehicle - New Retail
5533 Jaguar Hilton Head
Y21847
Vehicle - New Retail
5537 Rusnak / Pasadena
Y20350
Vehicle - New Retail
5537 Rusnak / Pasadena
Y20398
Vehicle - New Retail
5537 Rusnak / Pasadena
Y20540
Vehicle - New Retail
5537 Rusnak / Pasadena
Y20664
Vehicle - New Retail
5537 Rusnak / Pasadena
Y20899
Vehicle - New Retail
5537 Rusnak / Pasadena
Y20908
Vehicle - New Retail
5537 Rusnak / Pasadena
Y21014
Vehicle - New Retail
5537 Rusnak / Pasadena
Y21127
Vehicle - New Retail
5537 Rusnak / Pasadena
Y22379
Vehicle - New Retail
5537 Rusnak / Pasadena
Y22851
Vehicle - New Retail
5537 Rusnak / Pasadena
Y22883
Vehicle - New Retail
5537 Rusnak / Pasadena
Y24626
Vehicle - New Retail
5537 Rusnak / Pasadena
Y24742
Vehicle - New Retail
5585 Harper Jaguar
Y20912
Vehicle - New Retail
5585 Harper Jaguar
Y21699
Vehicle - New Retail
5601 Jaguar Chantilly
Y21071
Vehicle - New Retail
5605 Jaguar West Chester
Y20935
Vehicle - New Retail
5605 Jaguar West Chester
Y22271
Vehicle - New Retail
5605 Jaguar West Chester
Y23022
Vehicle - New Retail
5612 Jaguar Huntsville
Y21038
Vehicle - Used Retail
5616 Jaguar Scarborough
Y20810
Vehicle - New Retail
5618 Hennessy Jaguar
Y20996
Vehicle - New Retail
5618 Hennessy Jaguar
Y21843
Vehicle - New Retail
5625 Scott Jaguar
Y21026
Vehicle - New Retail
5625 Scott Jaguar
Y22955
Vehicle - New Retail
5625 Scott Jaguar
Y23154
Vehicle - New Retail
5628 Jaguar Newport Beach
Y21022
Vehicle - New Retail
5631 Jaguar Indianapolis
Y24009
Vehicle - New Retail
5635 Kempthorn Motors, Inc.
Y21442
Vehicle - New Retail
5641 Warren Henry Jaguar
Y20402
Vehicle - New Retail
5641 Warren Henry Jaguar
Y21883
Vehicle - New Retail
5653 Cole European
Y24666
Vehicle - New Retail
5662 Jaguar Cary
Y21855
Vehicle - New Retail
5664 Jaguar Hunt Valley
Y20427
Vehicle - New Retail
5664 Jaguar Hunt Valley
Y21627
Vehicle in Dealer Stock
5664 Jaguar Hunt Valley
Y23298
Vehicle - New Retail
5686 Jaguar Troy
Y23429
Vehicle - New Retail
5686 Jaguar Troy
Y23985
Vehicle - New Retail
5691 Jaguar Sarasota
Y20818
Vehicle - Used Retail
5691 Jaguar Sarasota
Y21647
Vehicle - New Retail
5691 Jaguar Sarasota
Y22263
Vehicle - New Retail
5692 Jaguar Wichita
Y21486
Vehicle - New Retail
5692 Jaguar Wichita
Y24065
Vehicle - New Retail
5701 West-Herr Jaguar
Y20390
Vehicle - New Retail
5701 West-Herr Jaguar
Y20622
Vehicle - New Retail
5701 West-Herr Jaguar
Y22299
Vehicle - New Retail
5701 West-Herr Jaguar
Y22303
Vehicle - Used Retail
5709 Ray Catena Jaguar of Edison
Y20873
Vehicle - New Retail
5709 Ray Catena Jaguar of Edison
Y22147
Vehicle in Dealer Stock
5709 Ray Catena Jaguar of Edison
Y22735
Vehicle - New Retail
5709 Ray Catena Jaguar of Edison
Y23218
Vehicle - New Retail
5726 Paretti Jaguar of Baton Rouge
Y23122
Vehicle - New Retail
5730 Jaguar Monterey
Y24718
Vehicle - New Retail
5742 Jaguar Freeport
Y20386
Vehicle - New Retail
5742 Jaguar Freeport
Y20516
Vehicle - New Retail
5759 Bobby Rahal Jaguar
Y20430
Vehicle - New Retail
5759 Bobby Rahal Jaguar
Y20564
Vehicle - New Retail
5759 Bobby Rahal Jaguar
Y23673
Vehicle - New Retail
5759 Bobby Rahal Jaguar
Y23869
Vehicle - New Retail
5759 Bobby Rahal Jaguar
Y23937
Vehicle - New Retail
5767 Jaguar Naperville
Y21218
Vehicle - New Retail
5767 Jaguar Naperville
Y21494
Vehicle - New Retail
5767 Jaguar Naperville
Y21587
Vehicle - New Retail
5767 Jaguar Naperville
Y21815
Vehicle - New Retail
5767 Jaguar Naperville
Y22919
Vehicle - New Retail
5768 Jaguar of Tampa
Y20886
Vehicle - New Retail
5777 Hennessy Jaguar Gwinnett
Y20410
Vehicle - New Retail
5777 Hennessy Jaguar Gwinnett
Y21651
Vehicle - New Retail
5784 Jaguar Livermore
Y20498
Vehicle - New Retail
5784 Jaguar Livermore
Y20598
Vehicle - New Retail
5796 Jaguar Des Moines
Y21340
Vehicle - New Retail
5796 Jaguar Des Moines
Y22751
Vehicle - New Retail
5798 Jaguar Fox Valley
Y20931
Vehicle - New Retail
5798 Jaguar Fox Valley
Y21075
Vehicle - New Retail
5798 Jaguar Fox Valley
Y21671
Vehicle - New Retail
5798 Jaguar Fox Valley
Y22827
Vehicle - New Retail
5798 Jaguar Fox Valley
Y22843
Vehicle - New Retail
5798 Jaguar Fox Valley
Y24085
Vehicle - New Retail