12-218-17

ATTENTION:
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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SERVICE BULLETIN
APPLICABILITY: 2015-2017MY Legacy and Outback
SUBJECT: Additional TIPS for Front Door Wind
NUMBER: 12-218-17
DATE: 03/30/17
Rushing Sound Repair
INTRODUCTION:
This bulletin provides supplemental information and an inspection point to use when diagnosing a
wind rushing sound concern that persists on vehicles:
•
past the production change provided in TSB 12-176-14R, dated 10/28/2015 or
•
which have already had the repairs outlined in TSB 12-176-14R performed and the concern
persists from the front door(s).
PRODUCTION CHANGE INFORMATION:
The latest production changes were implemented during September, 2015 starting with the following
VINS: G3014581 (LEGACY) and G3230683 (OUTBACK).
PART INFORMATION:
Description
Part Number
Notes:
CUSHION UPPER B* 94281AL01A Qty. 1 req’d. per door
*Referred to as Foam Piece #1 in this TSB and TSB 12-176-14R.
SERVICE PROCEDURE / INFORMATION:
After road testing, confirming the condition and with the window all the way down (open), closely
inspect the top rear corner of the door trim panel for any gap between the outer sash and door trim
panel as shown below.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 12-218-17; Date 03/30/17
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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FIGURE 1
FIGURE 2
If the gapping condition (“NG”) shown in Figure 2 above is confirmed, CAREFULLY remove the
affected door panel following the procedure outlined in the applicable Service Manual.
Remove any residual EPT foam and / or adhesive with mild solvent on a clean shop cloth.
Install a new EPT foam piece as described below.
Bulletin Number: 12-218-17; Date 03/30/17
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VERY IMPORTANT: When reinstalling the door trim panel, it must be parallel to the inner panel
of the door frame as shown in illustration (A) below. This will keep the EPT foam from bunching
up and causing a gap between the trim panel and sash to re-develop. DO NOT pull the bottom of the
trim panel outward and “hook” the top onto the door frame like shown in illustration (B).
Door trim panel
NG
OK
Door panel
After the trim panel is reinstalled, verify there is no gap between it and the sash as shown in Figure 1
above.
Road test the vehicle again to confirm the repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
IMPORTANT NOTE: The claim coding below is to be used for repairing vehicles which have
already had TSB 12-176-14R performed OR have a VIN after the production change listed above
ONLY.
Labor Description
2015-17MY Legacy / Outback Front Door Wind
Rushing Sound Repair, ONE Side
2015-17MY Legacy / Outback Front Door Wind
Rushing Sound Repair, BOTH Sides
Labor Operation # Labor Time
A912-621
Fail Code
0.8
WBI-48
A912-624
0.9
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-218-17; Date 03/30/17
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