ONEILL

To:
All Subaru Retailers
From: Subaru of America, Inc. - Service
Date: July 29, 2016
Re:
2010-12 Legacy/Outback-Low-Beam Halogen Headlamp Bulb Warranty Enhancement
As part of Subaru’s dedication to customer satisfaction, SOA is announcing a Low-Beam Halogen Headlamp
Bulb Warranty Enhancement program. This extends warranty coverage for 2010‐2012 Legacy (for the 2012
model year, the affected models are vehicles that were manufactured through August 8, 2011) and 2010‐
2012 Outback (for the 2012 model year, the affected models are vehicles that were manufactured through
August 22, 2011) vehicles sold or leased in the United States (“Affected Vehicles”).
Please note that this is not a recall. If a vehicle is presented in which one or more low-beam halogen
headlamp bulb(s) are not “burned out,” no repair is necessary.
Please note the following important details regarding this program, and review them with all appropriate
personnel:
Low-Beam Halogen Headlamp Bulb Warranty Enhancement
The Low-Beam Halogen Headlamp Bulb Warranty Enhancement extends Affected Vehicles’ original “New
Car Limited Warranty” solely as it applies to the headlamp bulb(s). The specific condition covered by the
warranty enhancement is an inoperative headlamp bulb(s) due to bulb failure. If that condition is verified, a
repair should be performed in accordance with the applicable Technical Service Bulletin. A warranty
extension of seven (7) years regardless of mileage will be added to these vehicles’ original three (3) year
New Car Limited Warranty to extend coverage for the above-listed condition only (i.e., inoperative
headlamp bulb due to bulb failure). The total coverage period for the Low-Beam Halogen Headlamp Bulb
Warranty Enhancement is 10 years from a vehicle warranty start date, regardless of mileage.
In addition, if a customer is currently experiencing this issue and would like to have the vehicle’s headlamp
bulb(s) inspected regardless of mileage or warranty start date, the customer has been instructed to
schedule an appointment with an authorized Subaru retailer for a free inspection and, if needed, a bulb
replacement, at no cost to the customer.
Please note: The Low-Beam Halogen Headlamp Bulb Warranty Enhancement is subject to the same terms
and conditions set forth in the New Car Limited Warranty unless expressly modified by terms outlined in the
Customer Notification Letter.
Owner Notification
Subaru is sending a letter to all owners and lessees of Affected Vehicles. Click here for a copy of the
Customer Notification Letter for reference. Customer letters will begin mailing the week of August 8,
2016.
Technical Instructions / Claim Procedures
Detailed instructions regarding the repair and warranty claim procedures will be provided by a separate
Technical Service Bulletin 07-110-16 which will be posted to STIS at the timing of the customer letter
release.
Pre-owned Vehicles in Retailer Inventory
Subaru requests that for all pre-owned vehicles covered by this program, all retailers inform customers at the
time of sale that the vehicle is covered by a warranty enhancement program, and that they will receive a
letter from Subaru regarding this program. Sharing a copy of the Customer Notification Letter (as linked
previously in this announcement) is strongly recommended to ensure this information is fully communicated.
Customer Reimbursement
Subaru is reimbursing customers who previously paid for replacement of one or more headlamp bulb(s) due
to bulb failure prior to the start date of the Low-Beam Halogen Headlamp Bulb Warranty Enhancement. If a
customer has paid to have one or more headlamp bulb(s) replaced sometime in the past, they may be eligible
for reimbursement. Customers should be referred to the Customer Notification Letter for eligibility
requirements, a copy of the Claim Form, and the reimbursement procedures. If they did not receive the
Customer Notification Letter, they may contact Subaru Customer Retailer Services at 1-855-384-8926 for
specific information.
Coverage Questions
Should you have questions regarding warranty coverage, contact Subaru Claims Helpline at 1-866SUBARU2 (1-866-782-2782)
Subaru of America, Inc.
Subaru Plaza
PO Box 6000
Cherry Hill, NJ 08034-6000
856-488-8500
www.subaru.com
NAME
Re: [VIN]
ADDRESS
Dear Subaru Owner:
As part of Subaru’s dedication to customer satisfaction, this letter is to inform you of an
enhancement to your New Car Limited Warranty. Subaru is implementing a Low-Beam
Halogen Headlamp Bulb Warranty Enhancement program, which extends warranty coverage for
2010-2012 Legacy (for the 2012 model year, the affected models are vehicles that were
manufactured through August 8, 2011) and 2010-2012 Outback (for the 2012 model year, the
affected models are vehicles that were manufactured through August 22, 2011) vehicles sold or
leased in the United States.
Please note that this is not a recall. If your headlamp bulb(s) are not “burned out,” you do not
need to bring your vehicle to a Subaru retailer for repair.
Please note the following important details regarding this program:
Low-Beam Halogen Headlamp Bulb Warranty Enhancement. Please Note That No Action
Is Required By You -- Your Vehicle Will Receive This Coverage.
The Low-Beam Halogen Headlamp Bulb Warranty Enhancement extends the vehicle’s original
“New Car Limited Warranty” as it applies to the headlamp bulb(s). The specific condition
covered by the enhancement is an inoperative low beam halogen headlamp bulb due to bulb
failure. If that condition is verified by an authorized Subaru retailer, a replacement of the
inoperative bulbs will be performed at no charge to you. The coverage period for the Low-Beam
Halogen Headlamp Bulb Warranty Enhancement is 10 years from the warranty start date for
your vehicle, regardless of mileage.
If you are currently experiencing an issue and would like to have your vehicle’s headlamp bulb(s)
inspected regardless of mileage or warranty start date, please schedule an appointment with an
authorized Subaru retailer for a free inspection. The inspection itself will take approximately 15
minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day
of your scheduled appointment to allow your retailer flexibility in scheduling.
Please note: The Low-Beam Halogen Headlamp Bulb Warranty Enhancement is subject to the
same terms and conditions set forth in your New Car Limited Warranty unless expressly
modified by this letter.
a subsidiary of Fuji Heavy Industries Ltd.
Subaru of America, Inc.
Subaru Plaza
PO Box 6000
Cherry Hill, NJ 08034-6000
856-488-8500
www.subaru.com
Subaru will reimburse vehicle owners who have previously paid for replacement of inoperative
Low-Beam Halogen Headlamp Bulb(s) prior to the start date of the Low-Beam Halogen Headlamp
Bulb Warranty Enhancement program (i.e., August 12, 2016).
To Apply for Reimbursement

Complete the enclosed Claim Form.

Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work
order showing a headlamp bulb(s) replacement for the above listed condition will meet this
requirement. The invoice must show your vehicle model, vehicle identification number (VIN),
the name and address of the facility that completed the repair, the cost of the repair (parts and
labor), and the date the work was completed.

Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt,
or credit card receipt showing that you paid for the repair.

Mail the completed Request for Reimbursement form and copies of the receipt(s) and
invoice(s) to this address:
Subaru of America, Inc.
Customer Retailer Services Department
Attention: Low-Beam Halogen Headlamp Bulb Warranty Enhancement
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Please allow 6-8 weeks for the reimbursement to be processed.
Your request for reimbursement must be postmarked by no later than November 17, 2016.
Failure to include proper documentation may delay your reimbursement.
If you have questions about this notice or need help contacting an authorized Subaru retailer, please
contact Subaru Customer Service at 1-855-384-8926 Monday through Thursday 8:30 a.m. - 5:00 p.m.
and Friday 10:30 a.m. - 5:00 p.m., (all times are EDT).
Sincerely,
Subaru of America, Inc.
a subsidiary of Fuji Heavy Industries Ltd.