F0A_LSC_Dealer L

To:
All Toyota Dealer Principals, Service Managers, and Parts Managers
Subject:
Limited Service Campaign (LSC) F0A
Certain 2012 – 2014 Model Year Tundra and Sequoia Vehicles
ECM Software Update
In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service
Campaign (LSC) on certain 2012 – 2014 MY Tundra and Sequoia vehicles. This LSC will cover approximately
39,000 Sequoia and 247,000 Tundra vehicles equipped with a 5.7 liter gasoline or 5.7 Liter-Flex Fuel engines.
Background
In certain 2012 – 2014 Model Year Toyota Tundra and Sequoia vehicles equipped with a 5.7 Liter gasoline or
5.7 Liter-Flex Fuel engines, the Engine Control Module (ECM) may set a Diagnostic Trouble Code (DTC) if
debris/ice becomes lodged in the air switching valve. If this occurs, the Malfunction Indicator (Check Engine)
Light could illuminate and the vehicle could enter a “Fail-Safe” Mode (also known as “Limp-Home” Mode). If this
occurs the vehicle’s power and speed will be reduced, which could inconvenience you and require immediate
repair.
Limited Service Campaign (LSC) Remedy
The ECM calibration has been updated to reduce the possibility of this condition occurring. Authorized Toyota
dealer are requested to verify the vehicle’s ECM calibration and, if necessary, update the calibration software at
NO CHARGE to the vehicle owner.
This LSC will be available until February 28, 2016, and will only be available at an authorized Toyota Dealer.
1. Owner Notification Mailing Date
The owner notification will commence in Mid-January 2015, approximately 1 week after the dealer
notification.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the LSC announcement, it is the dealership’s responsibility to forward the
owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS.
2. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers conduct the LSC remedy on any new or used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
3. Number and Identification of Covered Vehicles
There are approximately 39,000 Sequoia and 247,000 Tundra vehicles equipped with a 5.7 liter gasoline or
5.7 Liter-Flex Fuel engine covered by this LSC.
4. Dealer Summary Reports
Summary Reports, containing the number of covered vehicles in your dealership’s primary marketing area,
have been enclosed in the dealer package. (Please verify eligibility by confirming through TIS prior to
performing repairs.)
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5. Parts Ordering
Replacement parts are not required for this LSC.
It is critical that T-SB-0012-13 in addition to the Technical Instructions for this LSC are followed. This TSB
outlines all steps necessary to prevent reprogramming failure. Toyota will not provide reimbursement
coverage for reprogramming failures if this TSB is not followed. If you have a reprogramming failure that
requires ECU replacement and the Technical Instructions and TSB were followed correctly, please create a
case with the Technical Assistance Hotline documenting all information related to the failure. If sufficient
reporting is received related to re-flash failure, there will be consideration for reimbursement.
NOTE: There will be a limited inventory of ECUs available in the rare case that a reprogramming failure
occurs.
6. Remedy Procedures
Please refer to TIS for Technical Instructions. The Technical Instructions contain information on verifying
the vehicle’s ECM calibration and, if necessary, update the calibration software.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.
7. Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership associates involved in
the LSC process are required to successfully complete E-Learning course SC13A. To ensure that all
vehicles have the repair performed correctly; technicians performing this LSC repair are required to currently
hold at least one of the following certification levels:
•
•
•
•
Certified any specialty
Expert any specialty
Master
Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this Limited Service Campaign repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and
vacation schedules to ensure there are properly trained technicians available to perform this repair at all
times.
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8. Warranty Reimbursement Procedure
Certain 2012 through 2014 Model Year Tundra and Sequoia Vehicles
Verify Vehicle Eligibility
1. Check the VIN range.
2. Check the TIS Vehicle Inquiry
System.
Not Covered
No further action required.
Covered
Perform D0E
No
Has LSC D0E been completed?
NOTE: LSC D0E expires on May 31,2016, after
that date it should no longer be performed.
Yes
Perform Health Check and Confirm
ECM Calibration
Completing D0E also completes F0A.
File warranty claims for BOTH
campaigns
Old Calibration
Reflash ECM and Install Authorized
Modification Label
New Calibration
Confirm Repair Quality
Campaign complete.
Return the vehicle to the customer.
LSC
Model
Op. Code
Description
Flat Rate
F0A
Tundra
Sequoia
AGGF6A
Confirm ECM Calibration is Already Updated
0.3 hr/vehicle
AGGF6B
Update ECM Software and Install Update Label
0.8 hr/vehicle
•
The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
Limited Service Campaign F0A Remedy – D – Page |4
9. Vehicles Emission Recall Proof of Correction Form (California only)
As this LSC includes emission related parts, California dealers are requested to fill out the Vehicle
Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may
require this form for vehicle registration renewal. It is important to note that the forms are an official
state document and blank forms must be secured to prevent misuse. Booklets can be ordered from
the MDC (material number 00410-92007).
Please complete the form and provide it to the owner. The first non-completed VIN’s will be submitted to the
California state DMV February 28, 2015. If the vehicle owner’s warranty claim will not be processed and
paid prior to this date, please be sure to complete a form and provide it to a California owner.
10. Campaign Designation Decoder
E
0
Year Campaign is Launched Repair Phase
8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...
0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available
A
Current Campaign Letter
for this year
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc...
Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
11. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
12. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
13. Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or LSC remedy. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371).
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.