T-SB-0039-15

Service Bulletin Details

Public Details for: T-SB-0039-15
Tsb: certain 2003 - 2011 model year toyota vehicles may exhibit a condition where the instrument panel pad (dashboard) becomes cracked and/or has a shiny/degraded appearance. The pad surface may also become sticky or adherent. Follow the pr
- 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 -
Models from 2011
2011 TOYOTA 4RUNNER
2011 TOYOTA CAMRY
2011 TOYOTA CAMRY HYBRID
Models from 2010
2010 TOYOTA 4RUNNER
2010 TOYOTA AVALON
2010 TOYOTA CAMRY
2010 TOYOTA CAMRY HYBRID
Models from 2009
2009 TOYOTA CAMRY HYBRID
Models from 2008
2008 TOYOTA CAMRY HYBRID
2008 TOYOTA CAMRY SOLARA
Models from 2007
2007 TOYOTA CAMRY HYBRID
2007 TOYOTA CAMRY SOLARA
2007 TOYOTA SIENNA
Models from 2006
2006 TOYOTA 4RUNNER
2006 TOYOTA AVALON
2006 TOYOTA CAMRY SOLARA
2006 TOYOTA SIENNA
Models from 2005
2005 TOYOTA 4RUNNER
2005 TOYOTA AVALON
2005 TOYOTA CAMRY SOLARA
2005 TOYOTA SIENNA
Models from 2004
2004 TOYOTA 4RUNNER
2004 TOYOTA CAMRY SOLARA
2004 TOYOTA SIENNA
Models from 2003
2003 TOYOTA 4RUNNER
T-SB-0039-15
June 24, 2015
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Service
Category
Vehicle Interior
Section
Interior Panels/Trim
Market
USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2003 – 2005
4Runner
2005 – 2010
Avalon
2007 – 2011
Camry, Camry HV
2004 – 2010
Sienna
2004 – 2008
Solara
Introduction
Certain 2003 – 2011 model year Toyota vehicles may exhibit a condition where the instrument panel
pad (dashboard) becomes cracked and/or has a shiny/degraded appearance. The pad surface may
also become sticky or adherent. Follow the procedure in this bulletin to address this condition.
Production Change Information
This bulletin applies to the following vehicles:
4Runner:
2003 – 2005 model year Tahara and Hino built 4Runner vehicles produced WITHIN the VIN ranges
shown below.
VIN RANGE
MODEL
PLANT
ENGINE
1GR-FE
4Runner
Tahara
2UZ-FE
4Runner
(Limited
Grade)
1GR-FE
Tahara
2UZ-FE
DRIVETRAIN
STARTING VIN
ENDING VIN
2WD
JTEZU14R#30001006
JTEZU14R#50063954
4WD
JTEBU14R#30001011
JTEBU14R#50078573
2WD
JTEZT14R#30001011
JTEZT14R#50024360
4WD
JTEBT14R#30001860
JTEBT14R#50057703
2WD
JTEZU17R#30001010
JTEZU17R#50063943
4WD
JTEBU17R#30001012
JTEBU17R#50078555
2WD
JTEZT17R#30001104
JTEZT17R#50024354
4WD
JTEBT17R#30001590
JTEBT17R#50057702
© 2015 Toyota Motor Sales, USA
Page 1 of 11
June 24, 2015
T-SB-0039-15
Page 2 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Production Change Information (Continued)
VIN RANGE
MODEL
PLANT
ENGINE
1GR-FE
4Runner
2UZ-FE
Hino
1GR-FE
4Runner
(Limited
Grade)
2UZ-FE
DRIVETRAIN
STARTING VIN
ENDING VIN
2WD
JTEZU14R#38000001
JTEZU14R#58041023
4WD
JTEBU14R#38000011
JTEBU14R#58052039
2WD
JTEZT14R#38000002
JTEZT14R#58008272
4WD
JTEBT14R#38000002
JTEBT14R#58028797
2WD
JTEZU17R#38000003
JTEZU17R#58041004
4WD
JTEBU17R#38000015
JTEBU17R#58052032
2WD
JTEZT17R#38000001
JTEZT17R#58008271
4WD
JTEBT17R#38000001
JTEBT17R#58028795
Avalon:
2005 – 2010 model year TMMK built Avalon vehicles produced WITHIN the VIN ranges shown below.
VIN RANGE
MODEL
Avalon
PLANT
ENGINE
TMMK
2GR-FE
DRIVETRAIN
2WD
STARTING VIN
ENDING VIN
4T1BK36B#5U001102
4T1BK3DB#AU370064
Camry/Camry HV:
• 2007 – 2011 model year TMMK (WMI=4T1) and SIA (WMI=4T4) built Camry and Camry HV
vehicles produced WITHIN the VIN ranges shown below.
• 2007 – 2009 model year Tsutsumi (WMI=JTN) built Camry and Camry HV vehicles produced
WITHIN the VIN ranges shown below.
VIN RANGE
MODEL
PLANT
ENGINE
Line 1
Camry
TMMK
Line 2
SIA
Camry
Tsutsumi
STARTING VIN
ENDING VIN
2AR-FE
2AZ-FE
4T1BE46K#7U001025
4T1BF3EK#AU117339
2GR-FE
4T1BK46K#7U001023
4T1BK3EK#BU111301
2AR-FE
2AZ-FE
4T1BE46K#7U500024
4T1BF3EK#BU581263
2GR-FE
4T1BK46K#7U500028
4T1BK3EK#BU609476
2AR-FE
2AZ-FE
4T4BE46K#7R001003
4T4BF3EK#BR086082
JTNBE46K#73000063
JTNBE46K#93194277
2GR-FE
JTNBK46K#73000025
JTNBK46K#93046078
© 2015 Toyota Motor Sales, USA
June 24, 2015
T-SB-0039-15
Page 3 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Production Change Information (Continued)
VIN RANGE
MODEL
Camry HV
PLANT
TMMK
ENGINE
Line 2
Tsutsumi
2AZ-FXE
STARTING VIN
ENDING VIN
4T1BB46K#7U001012
4T1BB3EK#AU126215
JTNBB46K#73000151
JTNBB46K#93053539
Sienna:
2004 – 2010 model year TMMI built Sienna vehicles produced WITHIN the VIN ranges shown below.
VIN RANGE
MODEL
PLANT
ENGINE
Sienna
Sienna
XLE Grade,
Limited
Grade
TMMI
2GR-FE
3MZ-FE
DRIVETRAIN
STARTING VIN
ENDING VIN
2WD
5TDZA23C#4S000038
5TDKK4CC#AS343710
4WD
5TDBA23C#4S000020
5TDJK4CC#AS034149
2WD
5TDZA22C#4S000020
5TDYK4CC#AS343708
4WD
5TDBA22C#4S000023
5TDDK4CC#AS034176
Solara:
2004 – 2008 model year TMMK built Solara vehicles produced WITHIN the VIN ranges
shown below.
VIN RANGE
MODEL
PLANT
ENGINE
DRIVETRAIN
2AZ-FE
Solara
TMMK
2WD
3MZ-FE
Solara
Convertible
STARTING VIN
ENDING VIN
4T1CE30P#4U757690
4T1CE30P#8U767095
4T1CE38P#4U756303
4T1CE38P#6U752629
4T1CA30P#4U001048
4T1CA30P#8U160421
4T1CA38P#4U001041
4T1CA38P#6U105865
4T1FA38P#4U007453
4T1FA38P#8U161258
© 2015 Toyota Motor Sales, USA
June 24, 2015
T-SB-0039-15
Page 4 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Warranty Information
OP CODE
DESCRIPTION
550451
550351
R & R Instrument Panel
Safety Pad Sub-assembly
MODEL
TIME
OFP
COLOR CODES
4Runner
2.2
55401-35900
55401-35909
B0/B1
Avalon
2.1
55401-07060
B1/B2/B3/E1
55401-06090
B0/B1/E0
55401-06170
B0/E0
55401-33200
B1/E0
55401-33220
B0/E0
2.0
55301-AE010
55301-AE011
B0/E0
1.9
55401-AA050
55401-AA051
B0/B1/E0
Camry
Sienna
Solara
2.2
T1
T2
16
67
19
16
APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Parts Information
PART NUMBER
MODEL
COLOR CODES
PREVIOUS
NEW
55401-35900
04005-14935
55401-35901
04005-15135
Avalon
55401-07060
Camry
(NAP)
55401-06090
Camry
(CBU)
55401-33200
(B1/E0)
04005-21133
Camry HV
(NAP)
55401-06170
55401-06171
Camry HV
(CBU)
55401-33220
04005-21233
4Runner
PART NAME
QTY
B0/B1
1
55401-07060
B1/B2/B3/E1
1
55401-06091
B0/B1/E0
B0/E0
1
Pad Sub-Assy, Instrument
Panel, Safety
1
1
B0/E0
© 2015 Toyota Motor Sales, USA
1
June 24, 2015
T-SB-0039-15
Page 5 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Parts Information (Continued)
PART NUMBER
MODEL
Sienna
NEW
55301-AE010
55301-AE011
55301-08040
B0/E0
55042-AE011*
Solara
PART NAME
COLOR CODES
PREVIOUS
55401-AA050
55401-AA051
55401-AA060
QTY
1
Pad Sub-Assy, Instrument
Panel, Safety
1
1
B0/B1/E0
* Sienna vehicles with Previous P/N 55301-AE010 may require this additional part.
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Plastic Pry Tool Kit*
00002-06020-01
1
* Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
Repair Procedure
1. Confirm the dashboard exhibits the cracked and/or sticky and/or shiny appearance condition.
• Refer to Figures 1 – 3 for examples of these conditions.
• Refer to the Flow Chart (Figure 4) to help confirm applicable vehicles with the sticky/shiny
condition, then proceed to step 2.
© 2015 Toyota Motor Sales, USA
June 24, 2015
T-SB-0039-15
Page 6 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure (Continued)
Figure 1. Example of Sticky/Shiny Condition
1
1
Front of Vehicle
Figure 2. Example of Chalky Condition (Becomes Sticky/Shiny in Heat)
1
1
Front of Vehicle
NOTE
When a vehicle with a sticky/shiny dashboard is parked out of heat and humidity for more
than a few hours, the dashboard surface becomes chalky. Once the vehicle is exposed to
heat again, the sticky/shiny condition returns.
© 2015 Toyota Motor Sales, USA
June 24, 2015
T-SB-0039-15
Page 7 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure (Continued)
Figure 3. Examples of Cracked Condition
1
1
1
1
Front of Vehicle
© 2015 Toyota Motor Sales, USA
June 24, 2015
T-SB-0039-15
Page 8 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure (Continued)
Figure 4. Flow Chart for Vehicles with Sticky/Shiny Condition
START
Is dashboard
sticky and/or
shiny?
NO
Has vehicle been
parked indoors
recently?
YES
Replace
Dashboard
NO
YES
YES
Does
dashboard have a
degraded/chalky
appearance?
NO
Ve h icle does
NOT meet
bulletin criteria
NOTE
• A dashboard can become sticky and/or shiny over time for a number of different reasons
and under a number of different circumstances. The majority of vehicles subject to repair
under this bulletin are most likely those that have been operated for extended periods in
areas of high temperatures and high humidity.
• In some cases, a dashboard may appear shiny due to aftermarket interior dressing
products.
© 2015 Toyota Motor Sales, USA
June 24, 2015
T-SB-0039-15
Page 9 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure (Continued)
2. Confirm the dashboard has a sticky/shiny and/or cracked condition.
If dashboard is cracked, go to step 5.
Is the dashboard sticky and/or shiny?
• YES — Go to step 5.
• NO — Go to step 3.
3. Has the vehicle been parked indoors recently?
• YES — Go to step 4.
• NO — This bulletin does NOT apply.
4. Does the dashboard have a degraded/chalky appearance?
• YES — Go to step 5.
• NO — This bulletin does NOT apply.
5. Replace the Instrument Panel Safety Pad Sub-assembly.
A. Remove the Instrument Panel Safety Pad Sub-assembly.
Refer to the Technical Information System (TIS), applicable model and model year
Repair Manual:
• 2003 / 2004 / 2005 4Runner:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad
Sub-Assy: Replacement”
• 2005 Avalon:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad Sub-Assy:
Replacement”
• 2006 / 2007 / 2008 / 2009 / 2010 Avalon:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Removal”
• 2007 / 2008 / 2009 / 2010 / 2011 Camry:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Removal”
• 2007 / 2008 / 2009 / 2010 / 2011 Camry HV (TMMK):
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad (for TMMK Made): Removal”
• 2007 / 2008 / 2009 / 2010 / 2011 Camry HV (TMC):
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad (for TMC Made): Removal”
© 2015 Toyota Motor Sales, USA
T-SB-0039-15
June 24, 2015
Page 10 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure (Continued)
• 2004 / 2005 Sienna:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad Sub-Assy:
Replacement”
• 2006 / 2007 / 2008 / 2009 / 2010 Sienna:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Removal”
• 2004 / 2005 Solara:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad Sub-Assy:
Replacement”
• 2006 / 2007 / 2008 Solara:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Removal”
B. Install the NEW Instrument Panel Safety Pad Sub-assembly.
Refer to TIS, applicable model and model year Repair Manual:
• 2003 / 2004 / 2005 4Runner:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad
Sub-Assy: Replacement”
• 2005 Avalon:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad Sub-Assy:
Replacement”
• 2006 / 2007 / 2008 / 2009 / 2010 Avalon:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Installation”
• 2007 / 2008 / 2009 / 2010 / 2011 Camry:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Installation”
• 2007 / 2008 / 2009 / 2010 / 2011 Camry HV (TMMK):
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad (for TMMK Made): Installation”
• 2007 / 2008 / 2009 / 2010 / 2011 Camry HV (TMC):
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad (for TMC Made): Installation”
• 2004 / 2005 Sienna:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad Sub-Assy:
Replacement”
• 2006 / 2007 / 2008 / 2009 / 2010 Sienna:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Installation”
© 2015 Toyota Motor Sales, USA
T-SB-0039-15
June 24, 2015
Page 11 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Repair Procedure (Continued)
• 2004 / 2005 Solara:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel Safety Pad Sub-Assy:
Replacement”
• 2006 / 2007 / 2008 Solara:
Vehicle Interior – Interior Panels/Trim – “Instrument Panel: Instrument Panel
Safety Pad: Installation”
© 2015 Toyota Motor Sales, USA