CSV_LSC_Region L

TOYOTA
Product Support Division
INTEROFFICE MEMORANDUM
Volume: XIX
Number: TC15-016
Date: 06/09/2015
X Action
X_ Retain
Information
To:
All Toyota Region General Managers/Vice Presidents in the Regions/Private Distributors of
Cincinnati, Denver, Gulf States Toyota, Kansas City, Los Angeles, Portland, San
Francisco, & South East Toyota
From:
Bob Waltz,
Group Vice President, Product Quality and Service Support
Subject:
Limited Service Campaign (LSC) CSV
Certain 2001 through 2004 Model Year Tacoma Vehicles
Spare Tire Carrier Lift Plate Inspection
In late 2012 Toyota announced a Safety Recall Campaign (C0V) for certain 2001 – 2004 model year Tacoma
vehicles originally sold in and/or currently registered in specific cold climate areas with high road salts usage
(Cold Climate States*). Toyota is now announcing LSC CSV to also support owners of vehicles that are not
registered in Cold Climate States who believe their vehicle has been or will be operated in cold climate areas
where high road salt is frequently used and/or customers with concerns that their vehicle’s spare tire carrier lift
plate has more-than-normal corrosion.
Vehicles currently registered in the following states will be covered by this LSC CSV: AK, AL, AR, AZ, CA, CO,
FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY
Condition
On 2001-2004 model year Tacoma vehicles, prolonged exposure to road salts and other environmental factors
could cause the Spare Tire Carrier Lift Plate to corrode. In limited cases, the lift plate may excessively corrode
and break resulting in detachment of the spare tire from the vehicle.
This condition is most likely to affect certain 2001-2004 model year Tacoma vehicles operated in cold
climate areas with high road salt use. Toyota has initiated a Safety Recall in the cold climate areas.
This Limited Service Campaign covers vehicles in other areas.
Remedy
Authorized Toyota dealerships are requested to visually inspect the condition of the spare tire carrier lift plate.
Based on the results of the inspection and Toyota’s inspection criteria, the spare tire carrier will be replaced at
no charge to the vehicle’s owner.
As an additional measure of confidence, an authorized Toyota dealer will also perform a functional test of the
spare tire carrier to ensure proper operation. The functional test will also be performed at no charge to you.
This LSC will be available until January 31, 2017, and will only be available at an authorized Toyota
Dealer.
Limited Service Campaign CSV – R – P a g e | 2
1. Dealer Letter Mailing Date
The attached Dealer Letter will be sent to all Toyota dealers in early June, 2015.
2. Owner Letter Mailing Date
The owner notification will commence in mid-June, 2015, approximately one week after the Dealer Letter.
Please note that only owners of the covered vehicles will be notified. If a dealership is contacted by an
owner who has not yet received the notification, please instruct the dealer to verify coverage by
confirming through TIS. Dealers should perform the procedure as outlined in the Technical Instructions
located on TIS.
3. Pre-Owned Vehicles in Dealer Inventory
Toyota requests that dealers do not deliver any pre-owned vehicles in dealer inventory that are covered by a
Limited Service Campaign until the vehicle has been remedied.
4. Dealer/District Summary Reports
We have enclosed the following Limited Service Campaign (LSC) CSV Summary Reports in the
Region/Private Distributor (PD) Service Manager/Customer Service Operations Manager/Director of Service
package:
• Region/PD Summary Report that provides an overview of the entire Region/PD for this LSC.
• A District Summary Report that indicates the number of covered vehicles per dealership in each district
for this LSC.
5. Number and Identification of Covered Vehicles
There are approximately 469,000 Tacoma vehicles (2001 through 2004 model year) vehicles covered by this
Limited Service Campaign in the U.S.
6. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 462-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
Please refer to the dealer communication for additional information.
Please review this remedy notification with your staff to assure that all relevant personnel have been briefed
regarding this subject.
Thank you for your cooperation.
Enclosures
cc:
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/Directors/VPs
Region/Private Distributor Parts Managers/Directors/VPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
Field Product Engineers
To:
Subject:
All Toyota Dealer Principals, Service Managers, Parts Managers located in the states of:
AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV,
OK, OR, SC, SD, TN, TX, UT, WA, and WY
Limited Service Campaign (LSC) CSV
Certain 2001 through 2004 Model Year Tacoma Vehicles
Spare Tire Carrier Lift Plate Inspection
In late 2012 Toyota announced a Safety Recall Campaign (C0V) for certain 2001 – 2004 model year Tacoma
vehicles originally sold in and/or currently registered in specific cold climate areas with high road salts usage
(Cold Climate States*). Toyota is now announcing LSC CSV to also support owners of vehicles that are not
registered in Cold Climate States who believe their vehicle has been or will be operated in cold climate areas
where high road salt is frequently used and/or customers with concerns that their vehicle’s spare tire carrier lift
plate has more-than-normal corrosion.
Vehicles currently registered in the following states will be covered by this LSC CSV: AK, AL, AR, AZ, CA, CO,
FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY
Condition
On 2001-2004 model year Tacoma vehicles, prolonged exposure to road salts and other environmental factors
could cause the Spare Tire Carrier Lift Plate to corrode. In limited cases, the lift plate may excessively corrode
and break resulting in detachment of the spare tire from the vehicle.
This condition is most likely to affect certain 2001-2004 model year Tacoma vehicles operated in cold
climate areas with high road salt use. Toyota has initiated a Safety Recall in the cold climate areas.
This Limited Service Campaign covers vehicles in other areas.
Remedy
Authorized Toyota dealerships are requested to visually inspect the condition of the spare tire carrier lift plate.
Based on the results of the inspection and Toyota’s inspection criteria, the spare tire carrier will be replaced at
no charge to the vehicle’s owner.
As an additional measure of confidence, an authorized Toyota
dealer will also perform a functional test of the spare tire carrier to
ensure proper operation. The functional test will also be performed
at no charge to the owner.
This LSC will be available until January 31, 2017, and will only
be available at an authorized Toyota Dealer
The following information is provided to inform you and your staff of
the owner notification timing and your degree of involvement.
Limited Service Campaign CSV – D – P a g e | 2
1. Owner Letter Mailing Date
Toyota has completed remedy preparations and will begin to notify owners in mid-June, 2015. A sample of
the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information when mailing
owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited
Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the
customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner
who has not yet received the notification, please instruct the dealer to verify coverage by confirming
through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
2. Dealer Summary Reports
Summary Reports containing the number of covered vehicles in your dealership’s primary marketing area
have been enclosed in the dealer package. Verify eligibility by confirming through TIS prior to performing
repairs.
3. Pre-Owned Vehicles in Dealer Stock
Toyota requests that dealers verify whether their Pre-Owned vehicles in dealer inventory are covered by this
Limited Service Campaign. If a vehicle is covered the dealer should perform the LSC prior to customer
delivery.
4. Number and Identification of Covered Vehicles
There are approximately 469,000 Tacoma vehicles (2001 through 2004 model year) vehicles covered by
this Limited Service Campaign in the U.S.
5. Parts Ordering Process (Dealer Ordering Solutions)
Orders can be placed through your dealership’s facing PDC. Please refer to the table below and the
Technical Instructions for part number ordering information. The parts will be placed on Dealer Ordering
Solutions and will be systematically released daily based on dealer ordering criteria.
Model
Part Number
Part Description
Qty.
2WD (Excluding PreRunner)
04002-11104
Spare Tire Carrier Kit
1
4WD & PreRunner
04002-11204
Spare Tire Carrier Kit
1
All
90080-11180
Bolt w/Washer
4
IMPORTANT PARTS ORDERING UPDATE
All Safety Recall, Service Campaign (SSC/LSC) and Customer Support Program (CSP) parts will be
eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign
parts that are currently returnable under the Monthly Parts Return Program and additional details.
Limited Service Campaign CSV – D – P a g e | 3
6. Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership associates involved in
the recall process are required to successfully complete E-Learning course SC13A. To ensure that all
vehicles have the repair performed correctly; technicians performing this recall repair are required to
currently hold at least one of the following certifications levels:
•
Toyota Certified (Any Specialty)
•
Toyota Expert (Any Specialty)
•
Master
•
Master Diagnostic Technicians
It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this Safety Recall repair. Carefully review your resources, the technician skill level, and ability
before assigning technicians to this repair. It is important to consider technician days off and vacation
schedules to ensure there are properly trained technicians available to perform this repair at all times.
7. Remedy Procedures
Please reference TIS for Technical Instructions for inspection criteria and other information on this
remedy.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.
8. Warranty Reimbursement Procedure
2001 through 2004 Model Year Tacoma Vehicles
Verify Vehicle Eligibility
Check the TIS Vehicle Inquiry System.
Yes
Lower the Spare Tire and Inspect the
Spare Tire Carrier Lift Plate
No
Did the Spare Tire Carrier Lift Plate
pass the inspection?
Yes
Campaign complete.
Return the vehicle to the customer.
Replace the Spare Tire Carrier
Limited Service Campaign CSV – D – P a g e | 4
Operation Codes
•
Op. Code
Description
Flat Rate Hour
2616LA
Perform Spare Tire Carrier Inspection & Functional Test
0.3 hr/vehicle
2616LB
Inspect and Replace the Spare Tire Carrier
0.9 hr/vehicle
The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
9. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
10. Campaign Designation Decoder
D
Year Campaign is Launched Repair Phase
8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...
B
0
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc...
Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
B1M = Launched in 2011, Interim Phase, 13th Campaign Launched in 2011
D0B = Launched in 2012, Remedy Phase, 1st Campaign Launched in 2013
11. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
12. Customer Contacts
A Q&A has been attached for your use in the event you receive a customer contact. If a customer has
further questions, please direct the inquiry to the Toyota Customer Experience Center at 1-800-331-4331.
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign (LSC).
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
APPENDIX
To:
Subject:
All Toyota Dealer Principals, Service Managers, Parts Managers located in the states of:
AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV,
OK, OR, SC, SD, TN, TX, UT, WA, and WY
Supplemental Information for Limited Service Campaign (LSC) CSV
Certain 2001 through 2004 Model Year Tacoma Vehicles
Spare Tire Carrier Lift Plate Inspection
In late 2012 Toyota announced a Safety Recall Campaign (C0V) for certain 2001 – 2004 model year Tacoma
vehicles originally sold in and/or currently registered in specific cold climate areas with high road salts usage
(Cold Climate States*). Toyota is now announcing LSC CSV to also support owners of vehicles that are not
registered in Cold Climate States who believe their vehicle has been or will be operated in cold climate areas
where high road salt is frequently used and/or customers with concerns that their vehicle’s spare tire carrier lift
plate has more-than-normal corrosion.
In limited cases, the rear cross-member and/or the rear cross-member mounting locations on the frame could
have significant corrosion perforation, hindering the performance of the spare tire carrier. In many of these
cases, the vehicle’s frame is eligible for replacement under CSP ZTH (15 year frame warranty enhancement –
see CSP ZTH for additional information) if the owner previously returned the vehicle for LSC 90D – CRC
application. Unfortunately, some customers did
not take the steps required to maintain eligibility
for the warranty enhancement on their vehicle’s
frame (i.e. LSC 90D – CRC application – was not
performed before the expiration date). Therefore,
these frames are not eligible for coverage under the
15 year frame warranty enhancement. Please check
TIS for vehicles applicable to CSP ZTH (VIN Look-Up
Warranty Tab).
Under these circumstances, the owner must first bring the rear cross-member back to a condition which will
enable Toyota to complete Limited Service Campaign CSV. Until that is done, to mitigate the potential risks
associated with the condition, promote safety, and provide peace of mind to the
customer, please offer the customers experiencing this condition (significant
corrosion perforation on the rear cross-member and/or the rear cross-member
mounting location and no longer eligible for the frame replacement under CSP
ZTH) the following option:
1.
2.
3.
Remove the spare tire from the vehicle and provide it to the customer.
Render the spare tire carrier unusable by cutting the cable, removing the lift
plate, and winding the cable into the spare tire carrier housing.
Provide a one-time complimentary Tire Inflation System Kit to the customer.
Note: Rendering the spare tire carrier unusable will not close/complete Limited
Service Campaign CSV. This LSC will remain open until the vehicle is returned to a
condition in which Toyota can successfully replace the spare tire carrier, or the LSC
expires.
Part Number DTM00-TISKT
Limited Service Campaign CSV – D – P a g e | 7
Operation Codes
Op. Code
1.
AHG17D
2.
3.
1.
AHG17C
2.
3.
Description
Based on LSC CSV’s inspection criteria, spare tire carrier needs to
be replaced.
Spare tire carrier cannot be replaced due to significant corrosion
perforation in the rear cross-member and/or mounting locations.
Rendered the spare tire carrier unusable and provide a one-time
complimentary Tire Inflation System Kit to the customer
Based on LSC CSV’s inspection criteria, spare tire carrier needs to
be replaced.
Spare tire carrier cannot be replaced due to significant corrosion
perforation in the rear cross-member and/or mounting locations.
Customer declines further action.
Flat Rate
0.5
hr/vehicle
0.4
hr/vehicle
Customer Handling
1.
Although Toyota was unable to replace the spare tire carrier due to significant corrosion perforation
of the rear cross-member and/or the rear cross-member mounting locations, to help promote safety
and provide peace of mind to the customer, Toyota will (1) remove the spare tire from the vehicle,
(2) render the spare tire carrier unusable, and (3) provide a one-time complimentary Tire Inflation
System Kit at no cost to the vehicle’s owner. Owners that receive the optional Tire Inflation System
Kit will not waive their right to have LSC CSV completed when the vehicle is returned to a condition
where the spare tire carrier can be successfully replaced. To ensure that the customer understands
this, your dealership is requested to include the following verbiage in the Repair Order and ensure
the customer signs the document:
[DEALER] has inspected the spare tire carrier lift plate under LSC CSV and determined that the
spare tire carrier needs to be replaced. Unfortunately, significant corrosion perforation to the
rear cross-member and/or the rear cross-member mounting locations of the frame was found
such that LSC CSV cannot be successfully completed. The vehicle’s owner has allowed Toyota
to render the Spare Tire Carrier unusable. Toyota has also provided a one-time complimentary
Tire Inflation System Kit at no cost to the vehicle’s owner.
The customer understands that rendering the spare tire carrier unusable in no way completes the
LSC and has been advised that when the vehicle is returned to a condition in which the spare tire
carrier can be successfully replaced, any authorized Toyota dealer will be happy to complete LSC
CSV at no charge to the owner.
Customer’s Name (Printed): ___________________________________
Customer’s Signature: ________________________________________
Date: ____________________
Limited Service Campaign CSV – D – P a g e | 8
2.
In cases where Toyota was (1) unable to replace the spare tire carrier due to significant corrosion
perforation of the rear cross-member and/or the rear cross-member mounting locations and (2) the
customer declines any additional actions, we request that the following verbiage be included in the
Repair Order and signed by the customer:
[DEALER] has inspected the spare tire carrier lift plate under LSC CSV and determined that the
spare tire carrier needs to be replaced. Unfortunately, significant corrosion perforation to the
rear cross-member and/or the rear cross-member mounting locations of the frame was found
such that LSC CSV cannot be successfully completed. [DEALER] has advised the customer of
this and offered to (1) remove the spare tire from the vehicle, (2) render the spare tire carrier
unusable, and (3) provide a one-time complimentary Tire Inflation System Kit to the customer.
The customer has declined the offer. The customer understands this and agrees to not hold
[DEALER], Toyota Motor Sales, or any other Toyota company responsible in the event that the
spare tire becomes unsupported by the current Spare Tire Carrier and/or frame.
The customer also understands and accepts that it will be his or her responsibility to advise and
inform any other potential driver or future owner that the Spare Tire Carrier has not been
rendered unusable and that Toyota has not been able to complete this LSC. If the vehicle is
restored to a condition by the owner in which the spare tire carrier can be successfully replaced
any authorized Toyota dealer will be happy to replace the carrier at no charge to the owner.
Customer’s Name (Printed): ___________________________________
Customer’s Signature: ________________________________________
Date: ____________________
Thank you for your cooperation,
TOYOTA MOTOR SALES, U.S.A., INC
Limited Service Campaign CSV
Certain 2001 through 2004 Model Year Toyota Tacoma Vehicles
Excessive Corrosion of the Spare Tire Carrier Lift Plate
Customer Frequently Asked Questions
Published mid-June, 2015
Q1:
A1:
What is the condition?
On 2001-2004 model year Tacoma vehicles, prolonged exposure to road salts and other environmental
factors could cause the Spare Tire Carrier Lift Plate to corrode. In limited cases, the lift plate may
excessively corrode and break resulting in detachment of the spare tire from the vehicle.
This condition is most likely to affect certain 2001-2004 model year Tacoma vehicles operated in
cold climate areas with high road salt use. Toyota has initiated a Safety Recall in the cold
climate areas. This Limited Service Campaign covers vehicles in other areas.
Q2:
A2:
What is the cause of this condition?
During the manufacturing process, the Lift Plate may have been insufficiently coated with phosphate. This,
combined with prolonged exposure to road salts and other environmental factors, could contribute to the
accelerated corrosion of the lift plate. This condition is unrelated to, and separate from, normal surface
rust which is commonly found on metallic surfaces after some years of use and/or exposure to the
environment.
Q3:
A3:
What is Toyota going to do?
Commencing in mid-June, 2015, Toyota will send an owner notification letter by first class mail to
owners of vehicles covered by this Limited Service campaign.
If you believe your vehicle has been or will be operated in cold climate areas where road salt is
frequently used, any authorized Toyota Dealer will inspect your vehicle’s spare tire carrier lift plate.
Based on the results of the inspection and Toyota’s inspection criteria, the spare tire carrier will be
replaced at no charge to you.
Q3a:
A3a:
What will the inspection entail?
Any authorized Toyota dealer will visually inspect the condition of the spare tire carrier lift plate.
Based on the results of the inspection, if significant corrosion is found, the spare tire carrier will
be replaced at no charge to you.
As an additional measure of confidence, an authorized Toyota dealer will also perform a
functional test of the spare tire carrier to ensure proper operation. The functional test will also be
performed at no charge to you.
Q3b:
A3b:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles
(DMV) to receive registration or title information, based upon the DMV records. Please make
sure your registration or title information is correct.
Q3c:
A3c:
Do I need my owner letter to have the remedy performed?
You do not need an owner letter to have this Limited Service Campaign completed; however, to
assist the dealer in confirming vehicle eligibility, we request that you present this notice at the
time of your service appointment.
Q4:
A4:
Are there any warnings or indicators before this condition occurs?
No, there are no warnings or indicators before this condition occurs.
Q5:
A5:
When will this Limited Service Campaign expire?
This Limited Service Campaign will be available until January 31, 2017. All applicable repairs must also
be completed by this date.
Page 1 of 2
Q6:
A6:
Which and how many vehicles are covered by this Limited Service Campaign?
This Limited Service Campaign covers vehicles currently registered in the following 30 states and the
United States Territories: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND,
NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY
There are approximately 469,000 Tacoma (2001 - 2004 model year) vehicles covered by this Campaign.
Q6a:
A6a:
Why are vehicles outside of these 30 states and U.S. Territories not covered by this
Limited Service Campaign?
In November, 2012, Toyota filed a Defect Information Report (DIR) with the National Highway
Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary
Safety Recall on 2001 through 2004 model year Tacoma vehicles currently registered in and/or
originally sold in the 20 Cold Climate States* and the District of Columbia.
* CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV, & D.C.
If your 2001-2004 Tacoma vehicle is not covered by this Limited Service Campaign please refer
to Safety Recall C0V.
Q7:
A7:
What should I do, if my vehicle is covered under this Limited Service Campaign?
Please contact any authorized Toyota dealer and schedule an appointment to have the vehicle
inspected.
Q8:
A8:
Are there any other Toyota or Lexus vehicles covered under this Limited Service Campaign?
There are no other Toyota or Lexus vehicle covered by this campaign.
Q9:
A9:
How long will the repair take?
The inspection of the spare tire carrier lift plate will take approximately 10 minutes. Based upon the
results of the inspection, if the spare tire carrier requires replacement, the repair will take approximately
40 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the
vehicle available for a longer period of time.
Q10:
A10:
What if I have previously paid for repairs related to this campaign?
If you have previously paid for repairs to address this specific condition, please refer to the owner letter
for instructions regarding reimbursement consideration.
Please note the dealer will need to perform this LSC before reimbursement consideration requests can
be processed.
Q11:
A11:
What if I have additional questions or concerns with my vehicle?
Customer satisfaction is very important to Toyota. If you have other concerns with the vehicle, we
request that you work with your Toyota dealer and/or the Toyota Customer Experience Center. The
Customer Experience Center telephone number is 1-888-270-9371.
Page 2 of 2
CSV - Certain 2001 through 2004 Model Year Toyota Tacoma Vehicles
Excessive Corrosion of the Spare Tire Carrier Lift Plate
LIMITED SERVICE CAMPAIGN NOTICE
[VIN]
Dear Toyota Tacoma Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts
to meet your product expectations, Toyota is announcing a Limited Service Campaign Program, which includes
certain 2001 through 2004 model year Tacoma vehicles.
E
What is the condition?
On 2001-2004 model year Tacoma vehicles, prolonged exposure to road salts and other environmental factors
could cause the Spare Tire Carrier Lift Plate to corrode. In limited cases, the lift plate may excessively corrode
and break resulting in detachment of the spare tire from the vehicle.
PL
This condition is most likely to affect certain 2001-2004 model year Tacoma vehicles operated in cold
climate areas with high road salt use. Toyota has initiated a Safety Recall in the cold climate areas.
This Limited Service Campaign covers vehicles in other areas.
What is included in the Limited Service Campaign
If you believe your vehicle has been or will be operated in cold climate areas where road salt is frequently
used, any authorized Toyota Dealer will inspect your vehicle’s spare tire carrier lift plate. Based on the results
of the inspection and Toyota’s inspection criteria, the spare tire carrier will be replaced at no charge to you.
As an additional measure of confidence, an authorized Toyota dealer will also perform a functional test of the
spare tire carrier to ensure proper operation. The functional test will also be performed at no charge to you.
M
This Limited Service Campaign will be available until January 31, 2017, and will only be available at an
authorized Toyota Dealer.
SA
This offer is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed at the
beginning of this letter and is subject to the same conditions set forth in the New Vehicle Limited Warranty
section of your Owner’s Manual Supplement or Owner’s Warranty Information booklet. For additional
information, please refer to the booklet.
How do you take advantage of this Limited Service Campaign?
Please contact an authorized Toyota dealer and make an appointment to have your vehicle inspected before
January 31, 2017.
The inspection of the spare tire carrier lift plate will take approximately 10 minutes. If the dealer determines the
spare tire carrier requires replacement, the repair will take approximately 40 minutes. However, depending
upon the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.
If your vehicle is covered by this Limited Service Campaign, you do not need this owner letter to have the
campaign completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present
this notice at the time of your service appointment.
This program is intended for individual customer support and only applies to warranty work performed
at an authorized Toyota dealership.
What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions and set up an
appointment to perform the repair.
•
•
You can find additional information and locate a Toyota dealer in your area by going online and visiting
www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-2709371 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Time.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail all required paperwork* to the
following address for reimbursement consideration and allow 6 – 8 weeks for processing:
E
Toyota Motor Sales, USA, Inc.
Toyota Customer Experience WC10
19001 South Western Avenue
Torrance, CA 90509
*Please refer to the attached Reimbursement Checklist for required paperwork details.
PL
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
SA
M
TOYOTA MOTOR SALES, U.S.A., INC