ZF1_CSP_Region L

TOYOTA
Product Support Division
INTEROFFICE MEMORANDUM
To:
All Region/Private Distributor General Managers/Vice Presidents
From:
Bob Waltz,
Vice President, Product Quality & Service Support
Subject:
Warranty Enhancement Program – ZF1
Certain 2010-2013 Model Year Highlander Vehicles
Extension of Warranty Coverage for Sun Visor Assembly
Volume: XIX
Number: TC15-029
Date: 6/22/2015
X Action
X Retain
Information
In our continuing efforts to help ensure the best in customer satisfaction, Toyota is announcing a
Warranty Enhancement Program to extend the warranty coverage for Sun Visor Assemblies on
Certain 2010 to 2013 Model Year Highlander vehicles.
In these vehicles, Toyota has received some reports where the vehicle’s sun visor does not retain the closed
stored position and slowly rotates downward.
Although the Sun Visor Assembly is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000
miles (whichever comes first), we at Toyota care about the customers ownership experience. Toyota is now
extending the warranty coverage for repairs related to the sun visor to address the condition described above.
The following vital information is provided to inform you and your staff of the program notification schedule
and your degree of involvement.
1.
Dealer Letter Mailing Date
The attached Dealer Letter will be mailed to all Toyota dealers in Late June, 2015.
2.
Owner Notification Mailing Date
The owner notification will commence in Late June, 2015 and will be mailed over 2 months. We have
attached a sample owner letter for your reference.
3.
Warranty Enhancement Program Details
This Warranty Enhancement Program provides a Primary and Secondary coverage extension to the
vehicle’s “New Vehicle Limited Warranty” for sunvisor assemblies that do not retain the closed
stored position and slowly rotate downward. If the condition is verified, the vehicle will be repaired
with a new sun visor assembly under the terms of this Warranty Enhancement Program.
•
•
The Primary Coverage offers warranty enhancement until August 31, 2016 with no mileage
limitation.
After the Primary Coverage period ends, the Secondary Coverage is applicable for 7 years
from the date of first use with no mileage limitation. .
This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set
forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse,
an accident, theft and/or vandalism is not covered by the New Vehicle Limited Warranty or this warranty enhancement.
Warranty Enhancement ZF1 – R – Page |2
4.
Number of Vehicles Covered
There are approximately 443,000 certain 2010 to 2013 Model Year Highlander vehicles covered by
this Warranty Enhancement Program.
Model Year
Certain
2010 to
2013
5.
Vanity Lamp
Yes
Yes
No
No
Color
Gray
Sand Beige
Gray
Sand Beige
UIO
315,415
124,235
2,264
1,032
Applicable TSB
T-SB-0029-15
Region/District Summary Reports
We have enclosed the following Warranty Enhancement Program ZF1 Summary Reports in the
Region/Private Distributor (PD) Service Manager/Customer Operations Manager/Director of Service
Package:
• Region/PD Summary Reports that provides an overview of the entire Region/PD for this Warranty
Enhancement Program.
• District Summary Reports that indicate the number of involved vehicles registered in each
dealership’s primary market area for this Warranty Enhancement Program.
Please note that dealerships will not receive reports as this is not a Special or Limited Service
Campaign.
Please review this entire Warranty Enhancement Package with the appropriate associates so that they may
provide the necessary support to your dealers and maximize our combined customer satisfaction efforts.
Enclosures
cc:
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/Directors/VPs
Region/Private Distributor Parts Managers/Directors/VPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
Field Product Engineers