ZE6_WPB POL14-11
Service Bulletin Details
Public Details for: ZE6_WPB POL14-11
Wpb: toyota has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity.
- 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 -
Models from 2011
| 2011 TOYOTA CAMRY |
| 2011 TOYOTA CAMRY HYBRID |
Models from 2008
| 2008 TOYOTA AVALON |
| 2008 TOYOTA CAMRY |
| 2008 TOYOTA CAMRY HYBRID |
| 2008 TOYOTA CAMRY SOLARA |
| 2008 TOYOTA SIENNA |
Models from 2007
| 2007 TOYOTA AVALON |
| 2007 TOYOTA CAMRY |
| 2007 TOYOTA CAMRY HYBRID |
| 2007 TOYOTA CAMRY SOLARA |
| 2007 TOYOTA SIENNA |
Models from 2003
| 2003 TOYOTA 4RUNNER |
DISTRIBUTE TO: Service Manager Warranty Administrator Warranty Policy Bulletin No.: Date: Page: POL14-11 12/10/14 1 of 4 REVISED 6/29/15 SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZE6) PHASE 2 – PARTS REPLACEMENT FOR CERTAIN MODELS): WARRANTY EXTENSION FOR CRACKED AND/OR STICKY/MELTING DASHBOARDS (INSTRUMENT PANELS) AS A RESULT OF HEAT OR HUMIDITY, FOR THE FOLLOWING VEHICLES: • CERTAIN 2003-2005 MY 4RUNNER • CERTAIN 2005-2010 MY AVALON • CERTAIN 2007-2011 MY CAMRY AND CAMRY HYBRID • CERTAIN 2004-2010 MY SIENNA • CERTAIN 2004-2008 MY SOLARA Background Toyota has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. In Mid-December, 2014 Toyota announced the reimbursement Phase of this warranty enhancement program. Since prior to that announcement, Toyota has been diligently making parts preparations for the parts replacement phase of this Program. Due to the age, volume, and breadth of the covered vehicles subject to the Program and the size and complexity of dashboard manufacturing, Toyota will be launching the part replacement portion of this Program in several phases; please refer to the table below for part replacement model phasing. Phase 1 2 3 4 Model ALL Avalon, Camry, Solara 4Runner Sienna Description Reimbursement Part Replacement Tentative Mailing Schedule Mid-December, 2014 Late June, 2015 July, 2015 October, 2015 Although Toyota is increasing production levels, it is difficult to predict customer demand and where parts need to be shipped to support customer demand. It is important that dealerships explain to customers that there still may be a period of time the customer will need to wait before part Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Toyota Warranty Policy Bulletin POL14-11 12/10/14 REVISED 6/29/15 2 of 4 Applicability The dashboard is covered under the Toyota New Vehicle Limited Warranty for 3 years from the date of first use or 36,000 miles (whichever occurs first). However, Toyota is announcing a Warranty Enhancement Program to cover parts replacement to address this condition. Primary Coverage offers the Warranty Enhancement until May 31, 2017, regardless of mileage. After the Primary Coverage expires, the Secondary Coverage is applicable for 10 years from the date of first use, regardless of mileage. Verify VIN applicability for this warranty enhancement by checking TIS before completing any repairs. Direct marketing of this warranty enhancement is strictly prohibited pursuant to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance with this policy may result in a claim debit. This Warranty Enhancement Program is subject to all of the terms and conditions set forth in the Toyota New Vehicle Limited Warranty. For example, damage from abuse, an accident, theft and/or vandalism, or repairs to vehicles which are currently or were previously titled as “scrap,” “salvage,” or “dismantled” is not covered by the New Vehicle Limited Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17, “What Is Not Covered by the Toyota New Vehicle Limited Warranty”. Covered Vehicles Not all vehicles within the specified model years are covered by this warranty enhancement. Verify VIN applicability for this warranty enhancement by checking TIS before completing any repairs. Claim Submission Claim Type Phase Op. Code AHGD0B Repair Program 2 AHGD0C 3 4 TBD TBD Model Description Avalon Camry Solara (V6) Camry Camry Solara (4 Cyl) 4Runner Sienna Confirmed Condition Replace Dashboard Assembly Labor Time 2.1 hr/vehicle 2.2 hr/vehicle TBD hr/vehicle TBD hr/vehicle Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Toyota Warranty Policy Bulletin POL14-11 12/10/14 REVISED 6/29/15 3 of 4 Photo Requirements and Parts Retention Toyota requires photo documentation of replaced dashboard assemblies to be recorded as part of the R.O. documentation for this repair. Photos must provide perspective image(s) that illustrate the damage. A photo must also be taken with the odometer in focus and the dashboard in the background. Photos must be made available for TMS Warranty Department review upon request. Removed dashboard assemblies must be retained for 7 calendar days after the repair has been completed. Parts not requested for return in PRS or inspection by District Service and Parts Managers (DSPMs) or Field Technical Specialists (FTS) may be scrapped after 7 calendar days. Replacement Parts For some models the replacement part will be a kit 04005-XXXXX part number, please identify the correct service part in the EPC and then use the chart below to reference the appropriate kit part number for this program. If there is a kit part number listed, the service part number will not be accepted for this program. Dealer should order parts in red only. Model Avalon Solara Camry (NAP) Camry (Japan Built) Camry HV (NAP) Camry HV (Japan Built) Sienna 4Runner Color Service Part # 55401-07060-B1 55401-07060-B2 55401-07060-B3 55401-07060-E1 55401-AA060-B0 55401-AA060-B1 55401-AA060-E0 55401-06091-B0 55401-06091-B1 55401-06091-E0 55401-33201-B1 Kit Part Number 55401-33201-E0 04005-21133-E0 Description Qty PAD SUBASSY, INSTRUMENT PANEL SAFETY 1 as needed Not Applicable 04005-21133-B0 55401-06171-B0 55401-06171-E0 55401-33221-B0 04005-21233-B0 55401-33221-E0 04005-21233-E0 Not Applicable TBD TBD TBD TBD Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Toyota Warranty Policy Bulletin POL14-11 12/10/14 REVISED 6/29/15 4 of 4 Replacement Parts (Continued) Dealers are requested to only order parts for vehicles experiencing this condition. DO NOT ORDER FOR STOCK. Technical Instructions (Repair Procedures) Technical instructions can be found in T-SB-0039-15, please refer to TIS for additional information. Customer-Paid Repairs or Replacement of Components If a customer has previously paid for the repair to address the condition described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership* to the following address for reimbursement consideration: Toyota Motor Sales, U.S.A., Inc. Customer Experience Center, WC10 19001 South Western Avenue Torrance, CA 90509 The customer name, address, and telephone number(s) should be included in the request. The customer should allow 4-6 weeks for processing. *Please refer to the Reimbursement Checklist attached to the sample owner letter for required documentation details. Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel.