DSD_LSC_Dealer L

To:
All Toyota Dealer Principals, Service Manager, and Parts Managers (located in AK, AL, AR, AZ,
CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,
TX, UT, WA, and WY)
Subject:
Limited Service Campaign (LSC) DSD
2004 through 2006 Model Year Tundra Vehicles
Frame Inspection
In August 2013 Toyota announced a Limited Service Campaign (LSC D0D) for certain 2004-2006 model year
Toyota Tundra vehicles currently registered in specific cold climate areas with high road salt usage (Cold
Climate States). Toyota is now announcing LSC DSD to also support owners of vehicles that are not registered
in Cold Climate States but believe their vehicle has been operated in cold climate regions where high road salt is
frequently used and/or customers with concerns that their vehicle’s frame has more-than-normal corrosion.
LSC DSD covers vehicles currently registered in the following states: AK, AL, AR, AZ, CA, CO, FL, GA, HI,
IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY.
Condition
 Toyota has received reports that certain 2004 through 2006 model year Tundra vehicles operated in specific
cold climate areas with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s frame.
 This condition is unrelated to and separate from normal surface rust which is commonly found on metallic
surfaces after some years of usage and/or exposure to the environment.
LSC DSD – D – Page |2
Limited Service Campaign (LSC) Remedy
If a customer believes his/her vehicle has been operated in cold climate regions of the United States where high
road salt is frequently used and/or a customer is concerned that their vehicle’s frame has more-than-normal
corrosion, dealerships are requested to inspect the vehicles frame for excessive corrosion. Based upon the
results of the inspection, dealership are requested to do one or more of the following at no charge to the vehicle
owner:

If the vehicle’s frame passes Toyota’s inspection, no further action is required.

If significant rust perforation is found, the dealer will replace the vehicle’s frame at no charge to the owner.
Customers will have until July 31, 2015, to have the inspection of the vehicle’s frame. If before the
July 31, 2015, expiration date, an authorized Toyota dealer confirms that the vehicle’s frame has
significant rust perforation, the appropriate repairs must be completed within three months of the
inspection date*. Please schedule all inspections well in advance of the July 31, 2015, expiration date
to ensure that your dealership has sufficient time to complete this Limited Service Campaign.
*Due to facility and staffing challenges when scheduling and performing frame replacements and the production and shipping of the
frames and associated parts.
1.
Owner Notification
The owner notification will commence in mid-January 2015.
2.
Dealer/Owner Lists
Summary Reports containing the number of covered vehicles in your dealership’s Primary Marketing Area
(PMA) have been enclosed in the dealer package. Based upon our records, a dealership which does not
have a covered vehicle in their PMA will receive a report indicating so.
3.
Vehicle Coverage
There are approximately 311,000 Tundra (certain 2004 – 2006 model years) vehicles covered by LSC
DSD. The vehicles covered by this campaign were produced from Sep. 12, 2003 – Jan. 2, 2007.
Please note that only owners of the covered vehicles registered in that specific state will be notified. VINs
registered within that specific state will be loaded simultaneously on TIS.
4.
Remedy Procedure
The Supplemental Frame Replacement TI contains the frame inspection criteria and the procedure for
replacing the frame, if needed, based on Toyota’s inspection criteria.
 Verify vehicle eligibility by confirming through TIS prior to performing the inspection/repair.
 Dealers that conduct LSC DSD on vehicles not covered under this program will not receive
reimbursement.
5.
Parts and Material Ordering
To assist dealers in determining the correct part number(s) to order, a website has been set up to look up
part numbers by VIN.
- Go to http://toyota-frame-parts-lookup.imagespm.info
- When first logging in, enter your dealer code and the default password; xxxxx. Upon logging in,
the website will ask for you to reset the password and provide an email address.
- Enter the VIN and the correct part numbers to order will be displayed.
- Order parts through the Dealer Daily Parts System
- ETAs for the parts will be available via the normal system
The website is for part(s) application reference only and will not order the part, nor will it confirm
campaign applicability or completion status.
Only vehicles currently registered in the “Warm Weather States” are covered under LSC DSD (LSC expiration date July 31, 2015)
Warm Climate States: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,
TX, UT, WA, and WY
LSC DSD – D – Page |3
6.
Tools and Equipment
Please refer to TIS for the Technical Instructions containing a list of tools and equipment.
 Frame Inspection/Replacement Technical Instruction
7.
Warranty Processor Instructions
Verify Vehicle Eligibility:
Check the TIS vehicle Inquiry system
No
No further action required.
Yes
Perform the Pre-Hoist Visual Inspection.
Inspect the Frame as Outlined in the TI.
Was perforation 10mm or larger found in the green area specified
below?
Yes
Proceed with Frame
Replacement as outlined in the
TI.
No
Campaign Completed.
Operation Codes:
Op. Code
Description
Flat Rate Hour
3628C1
Frame Inspected – No Significant Perforation Found*
0.6 hr/vehicle
DSD001
2WD Frame Replacement by Dealer
40.6 hr/vehicle
DSD002
4WD Frame Replacement by Dealer
42.6 hr/vehicle
DSD003
2WD Frame Replacement by Outside Shop
3.8 hr/vehicle
DSD004
4WD Frame Replacement by Outside Shop
3.8 hr/vehicle
* Based upon Toyota’s inspection criteria
 The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Allowable Sublet for Limited Service Campaign DSD
 Sublet: The sublet cost for Frames Replaced at an Independent or Dealer Body Shop should be
claimed under sublet type ‘YF’ using the following formula:
Description
Sublet Amounts
Op. Code DSD003 (2WD)
= Maximum 36.8 hours X Outside Repair Shop Rate
Op. Code DSD004 (4WD)

= Maximum 38.8 hours X Outside Repair Shop Rate
A maximum of $250 per vehicle may be claimed under sublet type ‘YG’ for the cost of transporting vehicles to an
Independent or Dealer Body Shop for Op. Codes DSD003 and DSD004.
Only vehicles currently registered in the “Warm Weather States” are covered under LSC DSD (LSC expiration date July 31, 2015)
Warm Climate States: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,
TX, UT, WA, and WY
LSC DSD – D – Page |4
(Warranty Processor Instructions CONTINUED . . . )

Rental Vehicles:
Op.
Code
Description
DSD005 Vehicle Rental 1-30 Days
DSD006
Vehicle Rental 31-60* Days
(For frame replacement)
Sublet Amounts
Follow the Toyota
Transportation Assistance
Program (TTAP)
Guidelines.
Sublet
Type
DSPM Authorization
RT
Not Required
RT
Required
**Rental car for frame replacement is up to 7 days under sublet type RT. If frame replacement is delayed
due to parts availability, additional time, up to a total of 30 days, may be claimed. Additional time, up to a
total of 60 days, may be claimed only with DSPM advance written authorization.
(Submit LSC claims following the procedures described in the Toyota Warranty Policy and Procedures Manual.)
8.
Customer Handling
Please consider this campaign an opportunity to assure customers that Toyota is focused on their
satisfaction. Customers who receive the owner notification may contact your dealership with questions
regarding the letter and/or campaign remedy. Please welcome them to your dealership and answer any
questions that they may have. A Q&A is provided to assure a consistent message is communicated.
 Customers with additional questions or concerns should be instructed to please contact the Toyota
Customer Experience Center (1-888-270-9371).
 If a customer has previously paid for repairs of their Tundra frame for this specific condition during the
applicable period, please contact the Toyota Customer Assistance Center at 1-888-270-9371.
9.
Media Contacts
For News media inquiries only:
Due to the nature of this LSC, it is imperative that all media contacts (local and national) receive a
consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170,
in Toyota Corporate Communications. (Please do not provide these numbers to customers or call if you
are a dealer associate. Please provide these contacts to media associates only.)
As part of our dedication to continuous improvement, changes have been incorporated in the production process to
ensure the highest quality products are provided to our customers.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation,
TOYOTA MOTOR SALES, U.S.A., INC.
Only vehicles currently registered in the “Warm Weather States” are covered under LSC DSD (LSC expiration date July 31, 2015)
Warm Climate States: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,
TX, UT, WA, and WY