T-SB-0015-15

T-SB-0015-15
Rev2
April 2, 2015
Entune Audio Head Unit Software Update (Fujitsu Ten)
Service
Category
Audio/Visual/Telematics
Section
Audio/Video
Market
USA
Applicability
YEAR(S)
MODEL(S)
2014 – 2015
Camry, Camry HV,
Corolla, RAV4
2015
Prius C
ADDITIONAL INFORMATION
REVISION NOTICE
July 25, 2016 Rev2:
• The Required Tools & Equipment section has been removed.
• The New Software Version Information Chart has been updated.
July 14, 2016 Rev1:
• The Introduction and the Software version sections have been udpated.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. T-SB-0003-14.
• Applicability has been updated to include 2015 model year Prius C vehicles.
• The entire bulletin has been updated.
Service Bulletin No. T-SB-0003-14 is Obsolete and any printed versions should be discarded.
Be sure to review the entire content of this bulletin before proceeding.
Introduction
Some 2014 model year Corolla vehicles equipped with Entune™ Audio (version BU.26.42) or
Entune™ Premium Audio (version AU.26.61) may exhibit one or more of the following conditions:
• Apps screen displays after re-route (Entune™ Premium Audio only)
• Voice command system freezes during phonebook transfer
• Voice command system freezes when radio is in XM mode
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Bluetooth® is inoperative while using Apps
• Sent SMS message continually appears on display audio for BlackBerry® devices (Q10 & Z10)
Some 2014 model year Corolla and RAV4 vehicles equipped with Entune™ Audio (version BU.30.05
& BU.30.25), Entune™ Audio Plus (version DU.35.08), or Entune™ Premium Audio (version
AU.30.08 & AU.35.05) may exhibit one or more of the following conditions:
• Voice command system freezes when voice command is used right after ignition is ON
(Entune™ Premium Audio only)
• Entune™ function is inoperative (Entune™ Premium Audio only)
• Cover art does not match with HD Radio™ music playing (Entune™ Premium Audio only)
• Music cannot be selected via voice command system (Entune™ Premium Audio only) when a
device has more than 15,000 songs
• XM preset channels are removed (Entune™ Premium Audio only)
• Radio freezes after inputting a certain address in navigation destination (Entune™ Premium
Audio only)
• Bluetooth® connection is dropped
• Phonebook does not transfer
• Browse button does not appear in Bluetooth® Audio
• Bluetooth® connected device cannot be changed
• Voice command system is inoperative after deleting all contacts
• Connected Bluetooth® device cannot be deleted
• User setting is deleted
Some 2014 model year vehicles equipped with Entune™ Audio (version BU.30.18, BU.30.27,
BU.30.21, BU.30.31), Entune™ Audio Plus (version DU.35.16), or Entune™ Premium Audio (version
AU.30.26, AU.30.51, AU.36.66, AU.35.16, AU.35.17) may exhibit one or more of the following
conditions:
• Cover art does not change when changing songs on Bluetooth® Audio (Entune™ Audio,
Entune™ Premium Audio only)
• Audio automatically becomes “Audio off,” disconnects Bluetooth® automatically, or won’t
automatically play
• Bluetooth® Audio volume fluctuates or goes back to default setting or becomes louder for an
instant
• Won’t display Playlist in browse properly
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Won’t recognize the music title in iPod™ No sound on iPod™ Video while time count on the
video is progressing correctly
• Could not playback CD
• A loading screen continues being displayed at the time
• Continuously reboots
• Radio screen changes to an arbitrary rear camera screen while driving
• Added App is not added at end of the Apps list
• Mandatory update pop-up appears after Bluetooth® is disconnected
• Unit freezes or no response when using voice command
• Buttons and radio screen related to Phone and Apps won’t respond
• Voice command shuts down in the middle or no guidance at all
• Voice command initialization not completed or takes long time to complete initializing
• Music Voice Recognition is not available (Entune™ Audio, Entune™ Premium Audio only)
• Won’t display email or text message properly (no body text, no line break, shows the same
message twice)
• Incoming email or text message shown after email has already been viewed in Messages screen
• “Text to speech” readout doesn’t work or slow response, and volume does not change
• Old email or text message is included in new contents when incoming mail message is read
aloud
• Audio system sound does not MUTE during email reading aloud
• Weather map will not open, only beeps
• There is no car cursor on the simple map traffic screen
• Won’t display Phone call list properly
• Won’t go to Map screen or no map on Home screen (Entune™ Premium Audio only)
• Navigation re-route pop-up comes up continuously (Entune™ Premium Audio only)
• No map is displayed with new vehicles (Entune™ Premium Audio only)
• “i” button is displayed when navigation route guidance is not used (Entune™ Premium Audio
only)
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Radio screen goes blank or freezes occasionally while using navigation function (Entune™
Premium Audio only) One Shot Address Entry doesn’t work sometimes (Entune™ Premium
Audio only)
• Unit freezes when searching route to home memorized in preset memory (Entune™ Premium
Audio only)
Some 2014 model year vehicles equipped with Entune™ Audio Plus (version DU.70.09) or Entune™
Premium Audio (version AU.70.09) may exhibit one or more of the following conditions:
• A ringtone does not sound when phone call is received during route guidance (Entune™
Premium Audio only)
• Voice command was cancelled unexpectedly (Entune™ Audio Plus, Entune™ Premium Audio
only)
• “Yes” button is grayed out in the Bluetooth® Call Confirm screen (Entune™ Audio Plus, Entune™
Premium Audio only)
• Connected phone does not show as connected (Entune™ Audio Plus, Entune™ Premium
Audio only)
• “Connecting” message for text message does not go away when phone is already connected
(Entune™ Audio Plus, Entune™ Premium Audio only)
• Cache radio is rewound by itself after voice command usage (Entune™ Premium Audio only)
• Touch screen button is unresponsive on Entune™ caution screen (Entune™ Audio Plus,
Entune™ Premium Audio only)
• Some text messages are not displayed on the screen (Entune™ Audio Plus, Entune™ Premium
Audio only)
• In Home screen, full screen of Entune™ audio app is not shown (Entune™ Audio Plus,
Entune™ Premium Audio only)
• Radio takes time to read out messages after “Show my message” voice command is recognized
• Voice command cannot be recognized during map route guidance (Entune™ Premium Audio
only)
• Incorrect destination is set when voice command is used (Entune™ Premium Audio only) Some
audio sources are not displayed when voice command is used (Entune™ Audio Plus, Entune™
Premium Audio only)
• Weather of some cities is not displayed when voice command is used (Entune™ Audio Plus,
Entune™ Premium Audio only)
• Voice command for music is not recognized (Entune™ Audio Plus, Entune™ Premium Audio
only)
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Some Playlists cannot be chosen when voice command is used (Entune™ Audio Plus, Entune™
Premium Audio only)
• Radio freezes when voice command is used (Entune™ Audio Plus, Entune™ Premium Audio
only)
• Blank radio presets are not skipped with steering wheel switch (Entune™ Audio Plus, Entune™
Premium Audio only)
• Destination cannot be set (Entune™ Premium Audio only)
• Distance to traffic incident is shown incorrectly (Entune™ Premium Audio only)
• Intersection map is not displayed (Entune™ Premium Audio only)
• Traffic incident icon is not displayed (Entune™ Premium Audio only)
• Radio freezes with navigation operation (Entune™ Premium Audio only)
• Touch screen becomes unresponsive after setting destination nearby and pop-up screen of “You
are nearby” is displayed (Entune™ Premium Audio only)
• Arrival time shows incorrectly after destination is set (Entune™ Premium Audio only)
• Radio reboots with navigation operation (Entune™ Premium Audio only)
• Along My Route POI search does not show any results (Entune™ Premium Audio only)
• Traffic information icon is not displayed after returning from future time prediction to current
time (Entune™ Premium Audio only)
• Traffic information is not displayed (Entune™ Premium Audio only)
• Doppler traffic is not displayed after removing map SD card and reinserting it (Entune™
Premium Audio only)
• Traffic event does not display intermittently (Entune™ Premium Audio only)
• HD Traffic™ does not display at times (Entune™ Premium Audio only)
Audio Plus (version DU.70.26), or Entune™ Premium Audio (version AU.70.28) may exhibit one
or more of the following conditions:
• A part of music information of the whole album is not displayed when album art is pressed
• Revised Quick Reply message goes back to default after key cycle
• Device names in Bluetooth® setup screen are grayed out
• Bluetooth® is disconnected and does not reconnect automatically
• Pronunciation of French name streets is incorrect
• HD Traffic™ does not display
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Voice command cannot be used and keeps saying “voice recognition initializing” (Entune™
Premium Audio only)
Some 2014 – 2015 model year vehicles equipped with Entune™ Audio (version BU.38.11 or
BU.70.25), Entune™ Audio Plus (version DU.70.31), or Entune™ Premium Audio (AU.70.33 or
AU.38.32) may exhibit one or more of the following conditions:
• Voice command cannot be used and keeps saying “voice recognition initializing” (Entune™
Audio Plus only)
• Browse button is not displayed on Bluetooth® Audio screen
• Radio freezes during phonebook transfer Updated system software is now available to address
these conditions.
Some 2014 – 2015 model year vehicles equipped with Entune™ Audio (version BU.38.44 or
BU.70.26), Entune™ Audio Plus (version DU.70.61), or Entune™ Premium Audio (AU.70.61 or
AU.38.71) may exhibit one or more of the following conditions:
• When pushing the off-hook button during a call (No held calls/No incoming calls), it is not
possible to switch to on hold.
• Unable to switch a current call to “Hold.”
• Black screen (radio still plays).
• Pandora© displaying incorrectly.
• Will not add destination when pressed on Voice Recognition screen.
• Voice Recognition suddenly ends.
• When switching from XM to AM/FM, the radio stays on XM.
• Voice Recognition inoperative for Entune™ apps.
• Entune™ icons are yellow blocks.
• Frequency displays incorrectly after pressing Scan button multiple times.
• Navigation is frozen or clock has stopped.
• HD Traffic data is not shown on the map.
• Unable to perform “Web Search” using Voice Recognition.
Some 2014 - 2015 model year vehicles equipped with Entune(tm) Audio (version BU.70.29 or
BU.38.47), Entune(tm) Audio Plus (version DU.70.69), or Entune(tm) Premium Audio (AU.70.69 or
AU.38.83) or earlier may exhibit one or more of the following conditions:
• Audio source information does not match between the Head Unit and Instrument Cluster.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Incorrect phone number displayed on Instrument Cluster during the first few seconds on an
incoming call.
• Browse button is missing during Bluetooth audio on supported phones.
• Phone book transfer cannot be interrupted once it has been started.
• If Hands Free Bluetooth fails to connect it will not display the connection failure screen.
• When connecting an audio player and the system times out, the incorrect screen is displayed.
• Device information missing and only the device name is shown.
• Weather icon flickers intermittently.
• Bluetooth status is not displayed in the radio options screen.
• ETA is displayed in the quick message.
• Track name is not displayed on iHeartRadio screen.
• Screen doesn’t transition to the sonar screen intermittently.
• Apps menu screen freezes intermittently.
• Error codes cannot be cleared from service menu.
• Voice Recognition is slow to respond or freezes.
• Intermittent black screen or screen shuts off.
• “Message list could not be loaded” or SMS messages will not be read intermittently.
• Intermittently Entune™ will not launch.
• Intermittent rebooting or resetting.
• Stuck on “Hello” screen.
• Time doesn’t update when crossing time zones.
• Cancel button is inoperative in Add Device Screen.
• Bluetooth intermittently disconnects or doesn’t connect or reconnect.
• Stuck on “retrieving messages. Please wait...” screen.
• Unable to change to FM mode.
• Audio hard button is inoperative after Voice Recognition.
• Half of the home screen is displayed in the service menu.
• Audio is missing from the home screen.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Home screen is displayed when screen off is selected.
• Stuck on “Transferring contacts1/4” screen.
• “Go” button on voice recognition screen is intermittently inoperative.
• Weather map button is intermittently inoperative.
• Audio information doesn’t is match between the instrument cluster and the head unit.
• Instrument cluster displays incorrect information when on XM mode.
• Rumble sound coming from the radio when no audio is playing.
• USB audio resets after ignition off and on.
• Hands Free settings reset after ignition off and on.
Follow the repair procedure in this bulletin to install the latest software version.
Production Change Information
This bulletin applies to:
• 2014 Camry and Camry HV vehicles equipped with Entune™ Audio and Entune™ Premium
Audio System produced AFTER the Production Change Effective VINs shown below.
MODEL
PLANT
PRODUCTION CHANGE EFFECTIVE VIN
4T1BF1FK#EU352836
Camry
TMMK
4T1BF1FK#EU772337
4T1BK1FK#EU025425
4T1BK1FK#EU543812
Camry HV
SIA
4T4BF1FK#ER373319
TMMK
4T1BD1FK#EU110949
• 2015 Camry and Camry HV vehicles equipped with Entune™ Audio and Entune™ Premium
Audio System
• 2014 – 2015 Corolla vehicles equipped with Entune™ Audio and Entune™ Premium
Audio System.
• All 2014 – 2015 RAV4 vehicles.
• 2015 Prius C vehicles equipped with Entune™ Audio and Entune™ Premium
Audio System.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Warranty Information
OP CODE
EL1503
EL1503
DESCRIPTION
Software Update
MODEL
Camry
Camry HV
TIME
0.3
OFP
86140-06190
86140-06390
86140-06070
86804-06160
86804-06140
86804-06110
86804-06100
Corolla
86140-02050
86804-02020
Prius C
86804-52020
86140-52320
RAV4
86140-0R090
86140-0R100
86140-42190
86140-42200
86804-0R010
86804-0R020
86804-42090
0.3
Software Update
T1
T2
87
74
87
74
APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update
HEAD UNIT
MODEL
APPLICABLE FILE ON
USB DRIVE
QTY
13TBDANA-CA01_7031.zip
1
Entune™ Audio
Corolla,
Rav4,
14MY Camry,
14MY Camry HV
15MY Camry, 15MY Camry
HV, Prius C
13TBDANA-CA02_3848.zip
1
RAV4
13TDDANA-CA01_7073.zip
1
Corolla,
Rav4,
14MY Camry,
14MY Camry HV
13TDANNA-CA02_7075.zip
1
15MY Camry,
15MY Camry HV,
Prius C
13TDANNA-CA04_3888.zip
1
Entune™ Audio Plus
Entune™ Premium
Audio
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the applicable set of files must be
extracted (unzipped) from the "zip" folder and saved to a commonly-available blank USB flash drive.
For USB flash drive requirements and download instructions:
Refer to the Technical Information System (TIS): Diagnostics – Calibrations –
Reference Documents – “Multimedia Software Download Instructions”
Software Update
1. Confirm the audio system type by checking the Panel ID printed above the top-right or
bottom-right of the display.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
Figure 1.
1
2
3
4
1
Corolla
3
Camry/Camry HV
2
RAV4
4
Prius C
Panel ID Information
MODEL
Camry
Camry HV
MODEL YEAR
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM
2014
100201
N/A
100202
100203
2015
100366
N/A
100367
100368
100149
N/A
100150
2014 – 2015
100327
100328
100325
100326
100319
100324
100459
2015
100505
N/A
100504
Corolla
RAV4
Prius C
2. Insert the USB Drive SST into the vehicle USB port.
3. Start the engine.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
4. Wait for the Select Audio Source screen to
be displayed.
Figure 2..
5. Wait until the USB source icon highlights and
displays the USB name with the icon.
Figure 3..
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
6. Go to the Setup screen.
A. For Entune™ Audio.
Press the SETUP button on the panel.
Figure 4.
1
2
3
4
1
Corolla
3
Camry/Camry HV
2
RAV4
4
Prius C
B. For Entune™ Audio Plus / Entune™
Premium Audio:
(1) Press the APPS button on the left of
the panel.
Figure 5. Camry, Corolla, RAV4
Figure 6. Prius C
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
Figure 7.
NOTE
If Entune pop-up displays, select OK.
(2) Select Setup on the Apps screen.
7. Select General on the Setup screen.
Figure 8.
Figure 9..
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
8. Select Software Update from the list on the
General Settings screen.
Figure 10..
HINT
Scroll down the list until Software Update
is displayed.
9. Select Update on the Software Update screen.
Figure 11..
Figure 12.
NOTE
If software has been detected properly,
a “New software was found.” pop-up will
be displayed.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
10. Verify that the new software is up-to-date on the Software Update screen.
Figure 13.
NOTE
Update Software is enabled only if
there is an update newer than the
current software.
Software Version Information
Entune™
Audio Plus
Entune™ Audio
Type
New Version
Current
Version
Operating
System
Device Driver
Audio
Navigation
Bluetooth®
GUI
Middle Ware
Kernel
Voice
Recognition
Entune™ Premium Audio
BU.26.42
BU.30.05
BU.30.18
BU.30.21
BU.30.27
BU.30.31
BU.70.06
BU.70.25
BU.70.26
BU.70.27
BU.70.28
BU.70.29
BU.38.31
BU.38.44
BU.38.45
BU.38.46
BU.38.47
Corolla,
RAV4,
2014
Camry
2015
Camry,
Prius C
BU.70.31
-
New Version
Current
Version
New
Version
RAV4
DU.70.73
BU.70.31 BU.38.48
DU.70.73
BU.70.31 BU.38.48
DU.70.73
–
–
BU.70.31 BU.38.48
BU.70.31 BU.38.48
BU.70.31 BU.38.48
BU.70.31 BU.38.48
DU.35.08
DU.35.16
DU.35.17
DU.70.09
DU.70.11
DU.70.26
DU.70.31
DU.70.34
DU.70.61
DU.70.64
DU.70.68
DU.70.69
BU.70.31 BU.38.48
© 2016 Toyota Motor Sales, USA
DU.70.73
DU.70.73
DU.70.73
DU.70.73
DU.70.73
DU.70.73
Current
Version
AU.26.61
AU.30.08
AU.30.26
AU.30.51
AU.35.05
AU.35.16
AU.35.17
AU.35.53
AU.35.66
AU.70.09
AU.70.11
AU.70.28
AU.70.33
AU.70.34
AU.70.61
AU.70.64
AU.70.68
AU.70.69
AU.38.32
AU.38.42
AU.38.44
AU.38.71
AU.38.74
AU.38.81
AU.38.83
Corolla,
RAV4,
2014
Camry
2015
Camry,
Prius C
AU.70.75 AU.38.88
AU.70.75 AU.38.88
AU.70.75 AU.38.88
AU.70.75 AU.38.88
AU.70.75 AU.38.88
AU.70.75 AU.38.88
AU.70.75 AU.38.88
AU.70.75 AU.38.88
AU.70.75 AU.38.88
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
11. Select Update Software on the
Software Update screen.
Figure 14..
12. Select Yes on the “Would you like to start the
software update?” pop-up.
Figure 15.
Figure 16.
NOTE
Entune™ Audio Plus only:
Select left box on the “This preset is
currently empty. Would you like to save
[XXXX] as a preset?” pop-up.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
13. The unit begins installation.
Figure 17..
NOTE
Do NOT turn off ACC before the software is
ready for updating.
14. When “The software is ready for updating.”
displays, cycle the ignition OFF and wait for
30 seconds. Then cycle the ignition ON again.
Figure 18..
15. Wait for the audio system to finish the
software update.
Figure 19..
NOTICE
Do NOT turn off ACC before the next Toyota
logo screen displays.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
16. When the Toyota logo screen is displayed, the
update is finished.
Figure 20..
17. Remove the USB Drive SST from the vehicle USB port.
Software Version Confirmation
1. Wait for the Select Audio Source screen to
be displayed.
Figure 21..
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Version Confirmation (Continued)
2. Perform steps 6 – 9 of the Software Update procedure to re-enter the Software Update screen.
3. Verify that the software information is updated on the Software Update screen.
New Software Version Information
Entune™
Audio
Entune™
Audio Plus
New Version
Type
New Version
Corolla,
RAV4,
2014 Camry
2015 Camry,
Prius C
Boot
BU.70.31
–
Voice Recognition
BU.70.31
GUI
New Version
RAV4
Corolla, RAV4,
2014 Camry
2015 Camry,
Prius C
DU.70. 73
AU.70.75
AU.38.88
BU.38.48
DU.70. 73
AU.70.75
AU.38.88
BU.70.31
BU.38.48
DU.70. 73
AU.70.75
AU.38.88
Audio
BU.70.31
BU.38.48
DU.70. 73
AU.70.75
AU.38.88
Bluetooth
BU.70.31
BU.38.48
DU.70. 73
AU.70.75
AU.38.88
Navigation
–
–
–
AU.70.75
AU.38.88
Device Driver
BU.70.31
BU.38.48
DU.70. 73
AU.70.75
AU.38.88
Kernel
BU.70.31
BU.38.48
DU.70. 73
AU.70.75
AU.38.88
Operating System
BU.70.31
BU.38.48
DU.70. 73
AU.70.75
AU.38.88
Middle ware
BU.70.31
BU.38.48
DU.70. 73
AU.70.75
AU.38.88
Power
BU.70.31
BU.38.48
DU.70. 73
AU.70.75
AU.38.88
© 2016 Toyota Motor Sales, USA