T-SB-0127-16

T-SB-0127-16
August 29, 2016
2017 iA Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2017
iA
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:

Careful inspection for paint chips/scratches and body dents/dings.

Proper operation of electrical accessories (including interior light, clock, and radio reset).

Interior cleanliness.

Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota.
To help remind customers that regular oil changes are essential to the proper maintenance
of their vehicle, dealers are required to begin installing a first oil change reminder sticker prior to
delivery. By doing this, customers will be reminded to return to your dealership for their first oil
change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 8 of
“Final Inspection & Cleaning.”)
A new PDS Check Sheet has been developed for the 2017 model year iA. Some check points
have been added, expanded, or clarified. Bulletins are available for items in bold type.
© 2016 Toyota Motor Sales, USA
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2017 iA Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should be
performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
check sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
0.9
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream 2.0*
Techstream Lite
PART NUMBER
QTY
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
1
TSLP2DLR01
* Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
Software version 11.20.019 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
Before Inspection
When performing new car PDS, install AUDIO1 and ROOM fuses before moving vehicle from
storage lot so that Functional Operation checks can begin as soon as vehicle is moved into the
service stall.
1. Install AUDIO1 and ROOM fuses – see check sheet
© 2016 Toyota Motor Sales, USA
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2017 iA Pre-Delivery Service (PDS)
Functional Operation
Apply parking brake and cycle the ignition “IG-ON,” place gear selector in reverse, turn on lights
and rear defogger. Unlock all doors, release fuel door, release trunk hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check power outlet
7. Check audio/navigation*/backup camera systems and set clock
8. Set Oil Change Maintenance Monitor to 7,500 miles – T-SB-0123-16
Walkaround Inspection
Starting at the left front door, check window and door lock operation (from master power switch, if
equipped). Continue around the vehicle in a counterclockwise direction checking each door and
window operation, child door locks, seat belts, interior condition, all lights, and luggage
compartment contents. Finish by checking headlight aim.
1. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
2. Check power window operation
3. Check that engine starts with all keys
4. Check seats and seat belt operation
5. Check rear defogger
6. Check side marker, tail, backup, and license plate lights
7. Check rear cargo area trim appearance
8. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
NOTE
Compact spare tire - 60 psi (414 kPa)
9. Check headlight aim
Refer to the Repair Manual for procedures.
© 2016 Toyota Motor Sales, USA
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2017 iA Pre-Delivery Service (PDS)
Under Hood
1. Check engine oil and ATM* fluid levels
2. Check brake and clutch* fluid levels
Visually inspect using see-through reservoir.
3. Check engine coolant level
4. Check windshield washer fluid level
5. Check battery state-of-charge using Digital Battery System Analyzer
Refer to Service Bulletin No. T-SB-0039-16, “Battery Maintenance During PDS.”
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space provided
on the check sheet and attach the printout to the check sheet.
6. Inspect for fuel, oil, coolant, and other fluid leaks
Under Vehicle (On Hoist)
1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to
customer delivery.
2. Initialize Tire Pressure Warning System (TPWS) – see check sheet
3. Inspect tires for defects/damage
4. Install wheel caps (stored in glove box)
5. Inspect for fuel, oil, coolant, and other fluid leaks
6. Visually check bolts and nuts on chassis and powertrain for looseness
7. Inspect under the vehicle for damage, rust, etc.
© 2016 Toyota Motor Sales, USA
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August 29, 2016
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2017 iA Pre-Delivery Service (PDS)
Road Test
A complete road test helps assure customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check clutch/automatic transmission operation
Check clutch operation, including engagement, disengagement, chattering, and
unusual noise.
Check manual transmission operation, including shift lever/linkage and unusual noise.
Check automatic transmission operation, including operation in each range, neutral start
switch, and shift lock system.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check heater and A/C operation
10. Check speedometer operation
11. Check cruise control operation
© 2016 Toyota Motor Sales, USA
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2017 iA Pre-Delivery Service (PDS)
Final Inspection and Cleaning
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to customer.)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on the vehicle until delivery to a retail customer.
2. Verify floor mat application and install using retaining clips* – T-SB-0038-16
3. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
4. Remove Rapgard™ and clear protective bumper film*
Ensure that ALL glue residue is removed.
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
8. Place oil change sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker to
the inside of the windshield, top left corner. You may use your current oil change
reminder sticker.
9. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
10. Place Owner’s Manual portfolio* in glove box
11. Install front license plate* - see check sheet
*Inspect or install when equipped or required
© 2016 Toyota Motor Sales, USA