PI0124E

Bulletin No.: PI0124E
Date: Dec-2012
Subject:
CD/DVD Will Not Eject from Instrument Panel Mounted Player
Models:
2010-2013 Buick LaCrosse
2011-2013 Buick Regal
2010-2013 Chevrolet Camaro, Cruze, Equinox
2011-2013 Chevrolet Volt
2012-2013 Chevrolet Orlando (Canada), Sonic
2010-2013 GMC Terrain
All with Radio RPO UEW, UFU, UHQ, UP9, UYE, UYS or UYZ
This PI is being revised to update the Models information to include additional RPOs. Please discard PI0124D.
Condition/Concern
Note: Do Not replace the radio to correct this condition.
Some customers may comment that the CD or DVD may not eject from the player, located in the center lower area of the instrument panel. When this condition
occurs, a “Mechanical Error” message may appear on the radio display.
This condition may be caused by the disc catching on the bezel. The bezel has locator pins that position the trim assembly around the player slot. If these pins
become damaged, the bezel may not be properly aligned, causing the disc to catch on the bezel and fail to eject.
Recommendation/Instructions
Remove the bezel (this may be part of the instrument panel upper center trim panel, the instrument panel lower extension accessory bezel or the radio control
assembly). Refer to SI for the applicable procedure based on the vehicle being serviced.
•
Retry ejecting the disc. If the disc ejects, there is no issue with the radio.
•
Inspect the bezel and look for damaged locator pins. If the locator pins are damaged, replace the bezel.
•
If there are no issues with the trim bezel locator pins, reinstall the bezel and retry ejecting the disc.
If the above steps do not correct the condition, refer to SI for normal diagnostic procedures.
Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation
Description
Labor Time
R9812*
Check and Align Instrument
Panel Trim or Radio Control
Assembly
0.5 hr
1
*This is a unique labor operation for bulletin use only. It will not be
published in the Labor Time Guide.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
2