16-NA-355
Service Bulletin Details
Public Details for: 16-NA-355
This informational bulletin provides information on using mybuick, mycadillac, mychevrolet, and mygmc phone applications to control gm accessory remote start kits.
- 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2018
| 2018 CHEVROLET EQUINOX |
Models from 2017
Models from 2016
Models from 2015
Models from 2014
Models from 2013
Models from 2012
Models from 2011
| 2011 BUICK LACROSSE |
| 2011 BUICK REGAL |
| 2011 CADILLAC CTS |
| 2011 CADILLAC SRX |
| 2011 CHEVROLET CAMARO |
| 2011 CHEVROLET CRUZE |
| 2011 CHEVROLET EQUINOX |
| 2011 CHEVROLET VOLT |
| 2011 GMC TERRAIN |
Models from 2010
| 2010 BUICK LACROSSE |
| 2010 CADILLAC CTS |
| 2010 CADILLAC SRX |
| 2010 CHEVROLET CAMARO |
| 2010 CHEVROLET EQUINOX |
| 2010 GMC TERRAIN |
Bulletin No.: 16-NA-355 Date: Apr-2017 Subject: Brand: Buick Information on Using MyBuick, MyCadillac, MyChevrolet, and MyGMC Phone Applications to Control GM Accessory Remote Start Kits Model: Cascada Model Year: VIN: from Engine: Transmission: from to to 2016 2017 All All Envision Buick Encore 2013 2017 All All Buick LaCrosse 2010 2017 All All Buick Regal 2011 2017 All All Buick Verano 2012 2017 All All Cadillac ATS 2013 2017 All All XTS Cadillac CT6 2016 2017 All All Cadillac CTS 2010 2016 All All SRX Cadillac Escalade Models 2015 2017 All All Chevrolet Camaro 2010 2017 All All Chevrolet Equinox 2010 2018 All All Chevrolet Caprice 2014 2017 All All Impala SS 1 Chevrolet Colorado 2015 2017 All All 2011 2017 All All 2013 2017 All All 2012 2017 All All Silverado Suburban Tahoe Chevrolet Cruze Volt Chevrolet Malibu Spark Chevrolet Orlando Sonic Chevrolet Silverado 1500 2014 2014 All All GMC Acadia (VIN N) 2017 2017 All All GMC Canyon 2015 2017 All All Sierra Yukon Models GMC Sierra 1500 2014 2014 All All GMC Terrain 2010 2017 All All *This bulletin does not apply to aftermarket remote start kits that have been installed, vehicles that are not listed above, vehicles with additional remotes that are not part of an official GM accessories remote start kit, vehicles with RPO AP8, and/or vehicles listed above that do not have an official GM Accessory remote start kit available for them at this time. This bulletin only applies to models above that have had an official GM Accessory remote start kit installed/programmed at a GM dealership. At this time, some of the models listed above may not have an official GM accessory remote start kit available for them – always confirm kit availability with your GM dealership parts department using the customer’s actual VIN number and ensure that they are looking up an actual GM Accessory remote start kit for that VIN, not individual replacement remotes that are not part of a GM Accessory remote start kit. Also note that some 2010 model year VINs, Malibu fleet vehicles, and Impala fleet vehicles may not have the capability to allow the MyBuick, MyCadillac, MyChevrolet and MyGMC phone applications to be enabled. Involved Region or Country North America Additional Options (RPO) Excluding Vehicles Equipped with Remote Ready Start Package (RPO AP8) Condition Historically, MyBuick, MyCadillac, MyChevrolet, MyGMC, and OnStar® RemoteLink phone applications would not work on vehicles that had a GM accessory remote start kit installed. To provide a better customer experience, GM recently developed an automated process to activate the MyBuick, MyCadillac, MyChevrolet and MyGMC phone applications. Whenever a customer purchases a GM accessory remote start kit, has it installed on any of the vehicles listed above, and has their vehicle programmed to activate the remote start, the related VIN is added to a list which is feed to the OnStar team on a weekly basis. Within 10 days of vehicle programming, the OnStar team then enters all of this VIN info into their database, which will automatically enable the MyBuick, MyCadillac, MyChevrolet, MyGMC phone applications once the customer downloads them to their device, opens an account, and accepts terms and conditions. Important: An active OnStar subscription is required. As described above, the MyBuick, MyCadillac, MyChevrolet, and MyGMC phone applications should typically be ready for use within 10 days of having the vehicle programmed and GM accessory remote start kit activated. If the customer downloads the MyBuick, MyCadillac, MyChevrolet or MyGMC phone 2 application and finds that they cannot operate the remote start system with any of these phone applications, it is important to confirm that at least 10 days have passed since the date of vehicle programming just to ensure that sufficient time has passed for the phone app activation process to take place. If they have waited at least 10 days and the phone application still does not operate the GM accessory remote start kit, the customer should contact OnStar by pressing the blue OnStar button or a Connection Center Advisor (877-558-8352) to have the phone application manually activated. Version 3 Modified Jan. 24, 2017 – Updated information on what this bulletin covers and does not cover. April 18, 2017 – Added the 2015-2017 GMC Sierra and 2018 Equinox models. Removed the Corvette model. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION 3