T-SB-0232-17

T-SB-0232-17
July 3, 2017
Power Back Door/Latch Inoperative
Service
Category
Vehicle Exterior
Section
Door/Hatch
Market USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2014 - 2017
Highlander, Highlander HV
2011 - 2017
Sienna
Introduction
Some 2014 – 2017 model year Highlander/Highlander HV and 2011 – 2017 model year Sienna
vehicles equipped with a Power Back Door (PBD) may exhibit a condition in which the back door
latch does not release and the PBD cannot be opened from any switch (IP, key, back door), with
one or both of the following conditions:


Excessive force required to operate the manual back door latch release lever
DTC B2250 present
Follow the Repair Procedure in this bulletin to address this condition.
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL
PLANT
ENGINE
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
5TDZZRFH#HS195829
2WD
5TDKZRFH#HS195829
5TDYZRFH#HS195829
Highlander
TMMI (West)
2GR-FKS
5TDBZRFH#HS374381
AWD
5TDJZRFH#HS374381
5TDDZRFH#HS374381
© 2017 Toyota Motor Sales, USA
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Power Back Door/Latch Inoperative
Production Change Information (Continued)
MODEL
PLANT
ENGINE
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
5TDBGRFH#HS021955
Highlander HV
TMMI (West)
2GR-FXS
AWD
5TDJGRFH#HS021955
5TDDGRFH#HS021955
5TDZZRFH#HS508852
2WD
5TDKZRFH#HS508852
5TDYZRFH#HS508852
Highlander
5TDBZRFH#HS509752
AWD
5TDJZRFH#HS509752
5TDDZRFH#HS509752
TMMI (East)
2GR-FKS
5TDZZ3DC#HS815623
5TDKZ3DC#HS815623
2WD
5TDYZ3DC#HS815623
Sienna
5TDXZ3DC#HS815623
5TDJZ3DC#HS160941
AWD
5TDDZ3DC#HS160941
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
BD1633
R & R Lock Assy, Back Door w/Closer
0.7
69350-0E100
69350-08040
9A
83
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36
months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2017 Toyota Motor Sales, USA
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Power Back Door/Latch Inoperative
Parts Information
PART NUMBER
VEHICLE
PREVIOUS
PART NAME
QTY
Lock Assy, Back Door w/Closer
1
NEW
69350-0E100
Highlander
69350-08040
Sienna
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream 2.0*
Techstream Lite
PART NUMBER
QTY
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
1
TSLP2DLR01
* Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
Software version 12.00.125 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
Repair Procedure
1. BEFORE proceeding with diagnosis, check the following:
A. Confirm the PBD main switch is turned ON.
 Highlander/Highlander HV: The PBD main switch is located on the left side of the
glovebox opening.
 Sienna: The PBD main switch is located on the lower instrument panel, to the left of the
steering wheel.
B. For Highlander/Highlander HV ONLY, set the PBD opening adjustment to position 5
(maximum opening position).
Refer to the Technical Information System (TIS), applicable model and model year
Repair Manual:
 2014 – 2017 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System:
Customize Parameters”
© 2017 Toyota Motor Sales, USA
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Power Back Door/Latch Inoperative
Repair Procedure (Continued)
C. Confirm hatch alignment and adjust or repair if necessary.
Refer to TIS, applicable model and model year Repair Manual:
 2014 – 2017 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door: Adjustment”
 2011 / 2012 / 2013 / 2014 / 2015 / 2016 / 2017 Sienna:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door: Adjustment”
2. Operate the PBD and attempt to duplicate the condition.
A. Confirm that ALL of the following conditions are present:
 The back door latch will NOT release.
 The PBD CANNOT be opened manually.
B. Confirm that one or both of the following conditions are present:
 Excessive force required to operate the manual back door latch release lever.
 DTC B2250 present.
Are the criteria listed in substeps A and B met?
 YES — Continue to step 3.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
3. Replace the Back Door Lock Assembly with Closer.
Refer to TIS, applicable model and model year Repair Manual:
 2014 / 2015 / 2016 / 2017 Highlander:
Vehicle Interior – Door Lock – “Door Lock: Back Door Lock: Removal”
 2014 / 2015 / 2016 / 2017 Highlander HV:
Vehicle Interior – Door Lock – “Door Lock: Back Door Lock: Removal”
 2011 / 2012 / 2013 / 2014 / 2015 / 2016 / 2017 Sienna:
Vehicle Interior – Door Lock – “Door Lock: Back Door Lock: Removal”
 2014 / 2015 / 2016 / 2017 Highlander:
Vehicle Interior – Door Lock – “Door Lock: Back Door Lock: Installation”
 2014 / 2015 / 2016 / 2017 Highlander HV:
Vehicle Interior – Door Lock – “Door Lock: Back Door Lock: Installation”
 2011 / 2012 / 2013 / 2014 / 2015 / 2016 / 2017 Sienna:
Vehicle Interior – Door Lock – “Door Lock: Back Door Lock: Installation”
© 2017 Toyota Motor Sales, USA
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Power Back Door/Latch Inoperative
Repair Procedure (Continued)
4. Perform the PBD initialization procedure.
Refer to TIS, applicable model and model year Repair Manual:
 2014 – 2017 Highlander / Highlander HV:
Vehicle Exterior – Door Lock – “Door/Hatch: Power Back Door System: Initialization”
 2011 / 2012 / 2013 / 2014 / 2015 / 2016 / 2017 Sienna:
Vehicle Exterior – Door Lock – “Door/Hatch: Power Back Door System: Initialization”
5. Confirm normal PBD operation.
Refer to TIS, applicable model and model year Repair Manual:
 2014 – 2017 Highlander / Highlander HV:
Vehicle Exterior – Door Lock – “Door/Hatch: Power Back Door System: Operation Check”
 2011 / 2012 / 2013 / 2014 / 2015 / 2016 / 2017 Sienna:
Vehicle Exterior – Door Lock – “Door/Hatch: Power Back Door System: Operation Check”
© 2017 Toyota Motor Sales, USA