ABOM08042017901

INTERACTIVE NETWORK
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From
Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject
Product Updates and Warranty Extension 2016 Pilot 9-Speed Transmission Warmer:
04
2017
Expires on 10
30
2017
DATE: August 4, 2017
TO:
All Honda Sales, Service & Parts Managers and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re:
Product Updates and Warranty Extension 2016 Pilot 9-Speed Transmission Warmer:
Product Update: 2016 Pilot 9-Speed Transmission Warmer
Product Update: 2016 Pilot 9-Speed Transmission Warmer (Transmission Previously Replaced for Transmission
Warmer Leaking)
Warranty Extension: 2016 Pilot Chirps During Shifting, Poor Shift Quality, or Engine Overheats Because of
Defective ATF Warmer
Today, August 4, 2017, American Honda is announcing two product updates and a warranty extension
on certain model year 2016 Pilot vehicles to address vehicles with a possible leaking transmission
warmer. Some of these vehicles may be in your new or used inventory and should be repaired prior to
sale.
Basic Problem
Some 9-speed transmission warmers were improperly manufactured and may allow the engine coolant and ATF to mix. If
the fluids mix, the engine and transmission may be permanently damaged and require replacement. Some vehicles may
have already received a transmission replacement previously for this symptom. In rare cases, these vehicles may have
also overheated but because the issue was under investigation, and a standard repair procedure hadn’t been
developed, further action is needed before these vehicles are completely repaired.
On certain vehicles not under the product update campaigns, American Honda is extending the warranty on the
9-speed transmission warmers to 10 years from the original date of purchase with unlimited mileage. This warranty covers
vehicles where the engine coolant and ATF mix because of an internal leak in the 9-speed transmission warmer.
The Repair
There are multiple diagnostic and repair procedures described within the three bulletins. Two Product
Update bulletins require vehicle proactive action and repair. The Warranty Extension vehicle should be
followed only if the vehicle covered under the extension has a symptom as described in the
background. Refer to VIN Status Inquiry to guide your diagnosis and repair procedures, and follow the
information in the respective service bulletins.
Service Bulletin
American Honda Motor Co., Inc.
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INTERACTIVE NETWORK
The following service bulletins have been posted to the Service Information System today in support of
these campaigns:
17-009 – Product Update: 2016 Pilot 9-Speed Transmission Warmer
17-011 – Product Update: 2016 Pilot 9-Speed Transmission Warmer (Transmission Previously Replaced for
Transmission Warmer Leaking)
17-035 – Warranty Extension: 2016 Pilot Chirps During Shifting, Poor Shift Quality, or Engine Overheats
Because of Defective ATF Warmer
They include parts, materials, tools, warranty and repair procedure information related to this product
update.
Parts & Materials Information
Parts and materials to conduct repairs are available for normal ordering.
Tools Information
Tools with an accompanying letter that support these vehicle bulletins and repairs have already been
dispatched to your dealership. If you have not received them, you should have them in the next couple of
days. Tools include:
Tool Name
Part Number
Qty
Coolant Flush Kit Pump and Filter
VSB02C000045
1
Set
9 A/T Pressure Test Kit
VSB02C000046
1
9 A/T Bucket and Hose Set
VSB02C000047
1
9 A/T Adapter and Hardware Set
VSB02C000048
1
If you need additional tools, contact the Honda Tool and Equipment Program at 888-424-6857.
Individual items in the kit and sets are not available separately. You must order the complete kit or set.
As always, please make sure to check iN VIN Inquiry to determine if a particular vehicle is eligible for
these or any other campaigns.
Click here for a copy of 17-009.
Click here for a copy of 17-011.
Click here for a copy of 17-035.
American Honda Motor Co., Inc.
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