SET-TSB-16-001

ATTENTION: This Technical Service
Bulletin was issued by Southeast Toyota
Distributors, LLC.
For Toyota Dealers located within the Southeast
Region: Please refer to SET Dealer Daily to obtain
instructions on how to order parts and submit a warranty
claim (If applicable).
For Lexus Dealers or Toyota Dealers NOT located in
Florida, Georgia, Alabama, South Carolina or North
Carolina: For Repair Authorization, Parts Ordering, and
Warranty Claims please contact Southeast Toyota
Distributors Warranty Claims Department:
(888)851-2722
Press 5, then Press 4 for Out of Region SET Repairs
[email protected]
Thank you for your continued support.
2/26/2016
SET - TSB-16-001
Category:
Section:
Audio/Visual/Telematics
Navigation/Multi Info Display
SET Advent Navigation System
Hard Reset Procedure
Applicability
YEAR(S)
2010-2012
2010-2011
2010-2011
2011-2013
2011-2013
MODEL(S)
Highlander
Camry
Corolla
Tundra/Sequoia
Rav4
INSTALLED ACCESSORY INFORMATION
Description
Accessory Codes
Part Number
Navigation
Radio
RNNX20, RNNJ20,
RNJB20, RNJX20,
RNNC30, RNNJ30,
RNNX30, RNXC31,
RNXC40
00016-48811
00016-32029
00016-32019
00016-34811
00016-42600
**This Publication does not apply to Vehicles Originally Equipped with a Navigation System from the factory or Systems
added by other manufacturers.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SET Bulletin # 172
Bulletin #172 is Obsolete and any printed versions should be discarded.
REVISION NOTICE
02/08/2016‐ Initial release of SET‐TSB‐16‐001
02/26/2016‐ Updated software and radio exchange contact information
Any previously printed versions should be discarded.
Be sure to review the entire content of this bulletin before proceeding
Introduction
The outlined procedure below will perform a “hard reset” on the SET navigation system.
This “hard reset” will fix many customer concerns with the navigation system without
replacing the unit. These concerns may include, but not limited to:




Navigation getting “stuck” on SET splash screen.
Navigation system stuck in a boot loop, or randomly shutting itself off.
Lag and hesitation during radio operation.
Certain functions not working / erroneous operation.
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February 26, 2015
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SET Advent Navigation Hard Reset Procedure
Warranty Information
For Dealers located in the Southeast Region, Florida, Georgia, Alabama, South Carolina, or
North Carolina, Submit Warranty claim utilizing the information below.
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
00016-32029 (Camry)
00016-32019 (Corolla)
Reset Navigation
ARN003
0.3
00016-34811 (Tundra/Sequoia)
99
99
System
00016-48811 (Highlander)
00016-42600 (Rav4)
Port Installed Option (PIO) ‐ is in effect for 36 months or 36,000 miles from the vehicle’s in‐service date, whichever
occurs first. Unless otherwise specified in vehicle VIN inquiry.
Dealer Installed Option (DIO) ‐ is in effect for 12 months, regardless of mileage, from the date the part(s) was installed
on the vehicle or the remainder of any applicable New Vehicle Limited Warranty, whichever provides greater
coverage.
Over the Counter Sale (OCS) ‐ is in effect for 12 months, regardless of mileage, from the date the part(s) were sold.
Labor is not warranted for over‐the counter service part replacements.
If you are a dealer located outside of the Southeast Region, please contact the SET Accessory Warranty
Department at (888) 851-2722 or email [email protected] for claim payment instructions.
Parts Information
PART NUMBER
DISCRIPTION
N/A
Not Applicable
NOTE:
The SET Advent Navigation
Radios applicable to this bulletin are
identified by the “SET Accessories” logo
that is displayed during the boot-up
process of the navigation. If the screen is
not visible, review TIS VIN inquiry for
accessory code in vehicle build info
indicating port installation or Part Number
in service history indicating Dealer
installation.
Procedure
1.
Connect GR8 battery charger in power supply mode to maintain battery voltage. Turning
off the unit or loss of power during the update may damage the radio.
Southeast Toyota Distributors, LLC
February 26, 2015
SET Advent Navigation Hard Reset Procedure
2.
3.
This procedure will erase any presets saved by the customer. If possible, record any
presets in the AM/FM/XM before proceeding.
Turn the ignition key to the OFF position.
4.
Press and HOLD the top center portion of the
touch screen.
5.
While holding the touch screen, turn the ignition key to the ON position.
6.
You will hear the CD mechanism “buzz” as the
radio initializes. The display will turn GREEN.
Do not release your finger.
7.
Release your finger from the touch screen Once
the screen turns from GREEN to BLUE,
8.
Touch Calibration Screen is displayed. Follow
the calibration prompts by placing your finger in
the center of the cross hairs.
NOTE: Some later software versions may
bypass the calibration screen.
NOTE: If the curser moves too rapidly to touch, please refer to Southeast Toyota Parts &
Accessory Information document T715 for exchange part ordering process.
Southeast Toyota Distributors, LLC
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February 26, 2015
4
SET Advent Navigation Hard Reset Procedure
9.
“Please input password to enter update page”
and a keypad will display on the display panel.
Enter the code 952784 and press the ENTER
button in the lower right corner of the keypad.


If you get an error message
“@@@00000.FLY Not Found! Please
try again” press the NO button, then
press EXIT and confirm by selecting
YES.
ERROR MESSAGE
The error message indicates new
software is required. To request updated
software SD card, call VoxxHirschmann
Customer Support at 1-866-869-7888
During the Hard Reset process the radio will flash status bars across the screen indicating
progress. Let it run through the entire process and DO NOT shut the radio or vehicle off
during this process as damage may occur to the radio. This process should take about 5
minutes.
Once complete, the radio will reboot and start up normally.
10. Reset all customer saved presets (if applicable) and test all functions of the system to
ensure proper operation before returning the vehicle to the customer.
11. If the vehicle is equipped with a backup camera, turn the “Rearview Camera” function on in
the settings screen.
If this reset procedure does not correct the problem or Replacement of the SET Accessory
Navigation unit is needed, please refer to Southeast Toyota Parts & Accessory Information
document T715 for exchange ordering process.
Southeast Toyota Distributors, LLC