SSP95

TO:
Mazda Dealership General Managers, Service and Parts Managers
DATE:
July 2014
SUBJECT:
2009-2011 Tribute Throttle Body Warranty Extension Program
Special Service Program (SSP) 95
Mazda Motor Corporation is extending the warranty coverage for throttle body
replacement on certain 2009-2011 Tribute vehicles produced from April 14, 2008
through May 30, 2011. The warranty for throttle body replacement will be extended to 10
years (120 months) from the original warranty start date or 150,000 miles, whichever
comes first. If a vehicle has already exceeded the time or mileage limits, this coverage
will last through January 31, 2015.
Affected vehicles may develop contamination on the internal motor contacts of the
throttle body, resulting in intermittent electrical connectivity. If this condition is present,
the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may
enter a fail-safe mode. In this mode, engine power and vehicle speed are reduced, while
full functionality of the power steering, power braking, lighting, and climate control
systems are maintained.
If diagnosis identifies the throttle body as the causal component, dealers are authorized
to replace the throttle body under this warranty extension program. This service must
be performed at no charge to the vehicle owner.
Please refer to Attachments I and II for details.
This is a warranty extension for the specified repair only. Inspection and
replacement of non-failed parts will not be eligible for reimbursement to the
dealer or customer. This program extends the warranty period for actual failures
due to defects in workmanship or materials in accordance with Mazda Warranty
Policy and Procedures.
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
Page 2
PARTS INFORMATION
SSP95 is a Warranty Extension, not a repair campaign. Orders should only be
placed when there is a verified failure of a Throttle Body Assembly.
Description
Part Number
Quantity
Engine
Throttle Body Assembly
ZZC4-13-650B
1
all
Throttle Body Gasket
LFE2-13-655
1
2.5L
Throttle Body Gasket
ZZC4-13-655
1
3.0L
Owners of subject vehicles will be notified by first class mail the week of July 14, 2014.
This package contains important information about SSP 95:
Attachment I
Attachment II
Attachment III
Parts and Service Information
Repair Information
Owner Notification Letter & Reimbursement Form
The attached information was emailed to your Service Department and is also available on
eMDCS and MS3 (Mazda Service Support System) websites via MXConnect.
For technical assistance, please call the Technical Assistance Hotline at (888) 832-8477, Option 3
for an English speaking Hotline Specialist, Option 4 for a Spanish speaking Hotline Specialist.
For parts questions, please contact the Corporate Dealer Assistance Group at (877) 727-6626,
Option 2.
For warranty questions, please contact the Warranty Hotline at (877) 727-6626, Option 3.
Please make certain the appropriate personnel in your dealership are familiar with the details of
this warranty extension before responding to customer inquiries. Your understanding and support
are greatly appreciated.
Sincerely,
Satoshi Takahashi
Director, Technical Services Division
Mazda North American Operations
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
ATTACHMENT I –PARTS AND SERVICE INFORMATION
SSP95 WARRANTY EXTENSION
WARRANTY EXTENSION
Mazda Motor Corporation is extending the warranty coverage for throttle body replacement on
certain 2009-2011 Tribute vehicles produced from April 14, 2008 through May 30, 2011. If a
vehicle has already exceeded the time or mileage limits, this coverage will last through
January 31, 2015.
CONDITION OF CONCERN
Affected vehicles may develop contamination on the internal motor contacts of the throttle
body, resulting in intermittent electrical connectivity. If this condition is present, the Malfunction
Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter fail-safe mode.
In this mode, engine power and vehicle speed are reduced, while full functionality of the power
steering, power braking, lighting, and climate control systems are maintained.
If diagnosis identifies the throttle body as the causal component, dealers are authorized to
replace the throttle body at no charge to the vehicle owner under the terms of this warranty
extension program.
SUBJECT VEHICLES
Model
Affected VIN ranges
2009-2011 Tribute
with A/T and
non-hybrid
CZ **** 9 M00022 – M09787
CY **** A M00002 – M10051
CY **** B M00001 – M07800
Build Date Range
April 14, 2008 – May 30, 2011
The asterisk symbol “*” can be any letter or number.
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail the week of July 14, 2014. Owners are advised they
do not need to bring their vehicle to a dealer if it is functioning normally. Refer to the owner letter and
reimbursement form in Attachment III.
PARTS INFORMATION
SSP95 is a Warranty Extension, not a repair campaign. Orders should only be placed
when there is a verified failure of a Throttle Body Assembly.
Description
Part Number
Quantity
Engine
Throttle Body Assembly
ZZC4-13-650B
1
all
Throttle Body Gasket
LFE2-13-655
1
2.5L
Throttle Body Gasket
ZZC4-13-655
1
3.0L
Page 1 of 3
ATTACHMENT I –PARTS AND SERVICE INFORMATION
SSP95 WARRANTY EXTENSION
WARRANTY CLAIM PROCESSING INFORMATION
This warranty information applies only to a verified failure of the Throttle Body Assembly.
Throttle Body Replacement
Process Number
J1405A
Symptom Code
99
Damage Code
Part Number Main Cause & Quantity
Labor Operation & Labor Hours
Period Covered
99
ZZC4-13-650B / Qty = 1
YY769XRX / 0.8 hrs.
Includes diagnosis
(IDS check for Throttle Body DTCs)
Within 10 years/150,000 miles
RENTAL CAR INFORMATION
Mazda will authorize rental and service loaner vehicles on a limited basis. We are requesting dealer
understanding and partnership regarding rental and loaner vehicle utilization. Please make every
effort to utilize alternative transportation solutions in place of rental use.
Rental Car Warranty Claim Information
Warranty Type Code
Symptom Code
Damage Code
Part Number Main Cause
Part Quantity
Labor Operation Code
Labor Hours
Sublet – Rental Car
Sublet Invoice Number
Sublet Type Code
Sublet Amount
Sublet Text
Rental Agency Vehicle
A
99
99
5555-SS-P95R
0
MM024XRX
0.0
Dealer Loaner Car Fleet Vehicle
A
99
99
5555-SS-P95L
Number of days loaner car was used
Mazda pays $35.00/day
MM024XRX
0.0
Number from Rental
Invoice or Dealer Purchase
Order
Enter “Z9” (other)
Up to $30.00 per day for
the number of days
customer had rental car
Number of days rental car
was supplied to customer
Rental expenses exceeding the two-day limit will require prior DSM Authorization, as outlined in the
Mazda Rental Car Reimbursement Program policy.
Page 2 of 3
ATTACHMENT I –PARTS AND SERVICE INFORMATION
SSP95 WARRANTY EXTENSION
VERIFY THE VEHICLE IS APPLICABLE TO SSP95
1. Verify the vehicle is within the following ranges:
Model
Affected VIN ranges
2009-2011 Tribute
with A/T and
non-hybrid
CZ **** 9 M00022 – M09787
CY **** A M00002 – M10051
CY **** B M00001 – M07800
Build Date Range
April 14, 2008 – May 30, 2011
The asterisk symbol “*” can be any letter or number.
•
•
If the vehicle is within the above ranges, go to Step 2.
If the vehicle is not within the above ranges, SSP95 is not applicable.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System.
eMDCS System – Vehicle Status Inquiry Results:
If eMDCS
displays:
Action to perform:
SSP95 OPEN
Proceed to “Repair Procedure” of SSP95 only if the vehicle
experiences throttle fail-safe mode with throttle body diagnosed as
the causal component.
SSP95 EXPIRED
Vehicle is outside the warranty time limitation.
SSP95 is not
displayed
SSP95 does not apply to this vehicle.
Note: This is a warranty extension program. Application of a campaign label is not necessary.
REPAIR PROCEDURE
Please refer to Attachment II.
Page 3 of 3
ATTACHMENT II
SPECIAL SERVICE PROGRAM SSP95
2009-2011 TRIBUTE - THROTTLE BODY WARRANTY EXTENSION PROGRAM
A. VEHICLE INSPECTION PROCEDURE
1. Verify that the vehicle is within one of the following ranges:
Model
VIN Range
CZ **** 9 M00022 – M09787
2009-2011 Tribute with
CY **** A M00002 – M10051
A/T and non-hybrid
CY **** B M00001 – M07800
•
•
Build Date Range
From April 14, 2008
through May 30, 2011
SSP95 Warranty
Period
10 years /
150,000 miles
If the vehicle is within one of the above year ranges, proceed to step 2.
If the vehicle is not within one of the above year ranges, return the vehicle to the customer or
inventory.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System. Refer to eMDCS System Warranty Vehicle Inquiry Results table below.
eMDCS System - Warranty Vehicle Inquiry Results
If eMDCS displays:
SSP95 OPEN
SSP95 EXPIRED
SSP95 is not displayed
Action to perform:
Proceed to “C. REPAIR PROCEDURE” of SSP95 only if there are throttle
body related DTC’s stored in PCM memory.
Vehicle is outside the warranty time limitation.
Recall does not apply to this vehicle. Return vehicle to inventory or
customer.
B. OVERVIEW
Affected vehicles may develop contamination on the internal motor contacts of the Throttle Body,
resulting in intermittent electrical connectivity. If this condition is present, the Malfunction Indicator
Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a Fail Safe Mode. In this mode,
engine power and vehicle speed are reduced, while full functionality of the power steering, power
braking, lighting, and climate control systems are maintained. If dealer diagnosis of an engine
warning lamp on an affected vehicle identifies the Throttle Body as the causal component, dealers are
authorized to replace the Throttle Body under this program.
C. REPAIR PROCEDURE
1. Connect IDS and check for DTC’s stored in PCM memory.
2. Are there any throttle body related DTC’s stored in PCM memory?
• Yes - Proceed to step 3.
• No - No repairs are needed at this time. Return the vehicle to inventory or customer.
3. Replace the throttle body assembly. Refer to MS3 online Workshop Manual (section 01-13
THROTTLE BODY REMOVAL/INSTALLATION).
4. Return the vehicle to inventory or customer.
July 2014
Throttle Body Warranty Extension
Special Service Program (SSP) 95
2009-2011 Tribute
Dear Mazda Owner:
Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend
the warranty coverage for the replacement of the Throttle Body on certain 2009-2011 Tribute
vehicles equipped with A/T and produced from April 14, 2008 through May 30, 2011.
The warranty coverage for applicable repair is extended to 10 years (120 months) from the
original warranty start date or 150,000 miles, whichever comes first.
If you are a recipient of this notice, your vehicle is included in this warranty extension
program.
What is the problem?
Your vehicle may develop contamination on the internal motor contacts of the Throttle Body,
resulting in intermittent electrical connectivity. If this condition is present, the Malfunction
Indicator Lamp or Wrench Lamp will illuminate, and the vehicle may also enter a fail-safe mode.
In this mode, the engine power and vehicle speed is reduced, while full functionality of the power
steering, power braking, lighting, and climate control systems are maintained.
Mazda is extending the warranty on the Throttle Body to a total of 10 years or 150,000 miles from
the warranty start date, whichever occurs first.
If your vehicle has already exceeded the time or mileage limits listed above, this coverage will
last through January 31, 2015. Coverage is automatically transferred to subsequent owners.
This coverage exceeds the original warranty coverage provisions of your vehicle for this part.
What will Mazda do?
If the Throttle Body on your vehicle requires replacement based upon diagnosis of an engine
warning lamp, and your vehicle is within the indicated time/mileage limitations, your Mazda
dealer will replace the Throttle Body, free of charge
The repair should take less than one-half day to complete. However, it may take longer
depending on parts availability and the service workload at your Mazda dealership.
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
Page 2
What should you do?
If your vehicle is functining normally, there is no need to contact your delaer. We suggest keeping
this letter with the vehicle’s warranty information booklet for future reference.
If the Malfunction Indicator Lamp (MIL) or Wrench light illuminate and remain on, please make an
appointment with a Mazda dealer to have the vehicle inspected. If dealer diagnosis identifies the
Throttle Body as the causal component, and your vehicle is within the indicated time/mileage
limitations, your dealer will replace the Throttle Body at no charge under this program.
As a reminder, Mazda may provide alternate transportation when your vehicle is at an authorized
Mazda dealership for a warranty repair. To be eligible for alternate transportation, your vehicle
must be within the mileage and time limitations under the Mazda New Vehicle Limited Warranty
or Powertrain Limited Warranty for 2007 and newer model years, and adhere to the Rental Car
Reimbursement policy. Ask your dealer for details about the Mazda Rental Car Reimbursement
Program.
What if you have already paid for the repair?
If you have already paid for the replacement of the Throttle Body, you may be eligible for
reimbursement of reasonable repair expenses based on Mazda’s repair standards.
Please complete the enclosed “Reimbursement Application Form,” including the necessary
documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for
processing.
Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our web site and try our “Locate a Dealer” feature at
www.MazdaUSA.com or consult your local yellow pages.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete the enclosed prepaid
Information Change Card as soon as possible. This enables us to update our records and notify
the current owner. If you are a vehicle lessor receiving this notice, please take steps to ensure that
this notice is forwarded to the lessee.
Still have questions?
If you have any questions regarding this program, please contact our Customer Experience Center
at (800) 222-5500, option #6.
Your satisfaction is a priority for Mazda. We actively work to improve our products and search for
solutions to improve your ownership experience. Please accept our apology for any
inconvenience this program may have caused you.
Sincerely,
Mazda North American Operations
Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com
REIMBURSEMENT PLAN
Requirements for Reimbursement
If you meet all of the following requirements, you are eligible to receive reimbursement under this plan:
1. You own or have owned a 2008-2011 Tribute built between April 14, 2008 through May 30, 2011.
2. You have paid for throttle body replacement prior to the launch of SSP95.
3. You have an original or legible copy of the paid repair order or invoice receipt showing:
• Vehicle model and year, and vehicle identification number (VIN)
• Your name and address at the time of repair
• Description of the concern reported
• Throttle body replacement
4. Mail this reimbursement application form with the applicable payment receipts in the enclosed envelope to:
Mazda North American Operations
Attn: Recall Reimbursement Dept
P.O. Box 57085
Irvine, CA 92619-7085
Procedure for Reimbursement Request
If your vehicle has had the throttle body replaced prior to the launch of SSP95, you may apply for reimbursement by
doing the following:
1. Complete the Reimbursement Application Form found on the reverse side of this page.
2. Mail the Reimbursement Application Form with a legible copy of the paid repair order and/or invoice using the
enclosed envelope. Include any applicable payment receipts, i.e. credit card receipt, cancelled check, etc.
3. Retain copies of the paid repair order or invoice and this application form for your records.
4. You will be reimbursed for the amount you have paid for throttle body replacement.
If you wish to correspond with Mazda regarding this reimbursement plan, please write to the above address and refer to
your vehicle identification number (VIN).
Any reimbursement application form that is incomplete, illegible, or sent without the legible copy of the paid repair order
or invoice will be returned for completion. If Mazda has any questions concerning your application for reimbursement,
you may be contacted. Please allow 6-8 weeks for processing.
(SEE REVERSE SIDE FOR APPLICATION FORM)
REIMBURSEMENT APPLICATION FORM
2008-2011 Tribute Throttle Body
Warranty Extension Program SSP95
(Please type or print)
Name:
First
Middle
Last
State
Zip Code
Address:
Street Address
City
Home:
Phone Number:
Work:
Vehicle Identification Number (VIN):
(17 digits in length)
Total Amount of Reimbursement Requested:
.
Dollars
Cents
INSTRUCTIONS FOR GENERAL RELEASE DESCRIBED BELOW:
•
•
•
Please read thoroughly
Fill in vehicle identification number
Sign the General Release (below)
General Release
I am submitting to Mazda Motor Corporation (“Mazda”) a claim for reimbursement for throttle body replacement
performed to date. The vehicle identification number (VIN) is:
VIN:
In exchange for Mazda’s payment of that claim, I hereby release Mazda, its agents, and its related entities from
all claims for such inspection/repair costs. This release shall benefit Mazda and its authorized agent Mazda
North American Operations, its regions/distributors (foreign and domestic), its authorized dealerships, and all
their respective directors, officers, agents, employees, divisions, subsidiaries, and affiliated companies. This
release shall bind my heirs, successors and assigns.
Dated:
Signed:
(SEE REVERSE SIDE FOR REIMBURSEMENT PLAN DETAILS)