RSB487
Service Bulletin Details
Public Details for: RSB487
Riverpark, inc. Has recently discovered an issue with some of their sd cards that may make the dash radio freeze, run slow, and/or reboot. After testing, riverpark believes that some of the kingston sd cards were defective from the factory.
- 2018 -
Models from 2018
Newmar Corporation Warranty Department 1301 Stahley Drive Building #42 Nappanee, IN 46550 Dealer Svc. 866-290-5371 Customer Svc. 800-731-8300 Technical Service Bulletin Date Issued Model Year(s) Affected TSB # 8/17/2017 2018 487 MODEL Bay Star Sport Bay Star Canyon Star Ventana LE Ventana Dutch Star Mountain Aire London Aire Essex King Aire New Aire Other Description Riverpark, Inc. has recently discovered an issue with some of their SD cards that may make the dash radio freeze, run slow, and/or reboot. After testing, Riverpark believes that some of the Kingston SD cards were defective from the factory. In response to their findings, Newmar Corporation is issuing TSB 487 to inform dealers and service personnel of the defective parts. Issue: When the SD card plays in the Xite Infotainment Center, it loses communication after a period of time (typically 7-10 minutes). The system becomes sluggish and tries to re-boot continuously. This is partly due to the inability to read the cards information quickly enough, causing the radio’s CPU to “max out,” resulting in the previously described freezing and rebooting symptoms. Affected Units: Refer to the attached population list for specific coach and VIN numbers. Recommended Action Repair Procedure: Xite and Rand McNally have advised RiverPark to replace all cards from the affected batch with a new shipment that has been tested by and meets Rand McNally’s quality control standards. If the Xite Infotainment system is experiencing any of the previously mentioned issues, and the coach is mentioned on the attached population list, follow the attached instructions to remove and replace the SD card. No prior authorization is needed. Order the replacement SD card by contacting the Newmar Parts Department at (800)561-5790. Flat Rate Code: TSB 487 Labor time .25 hrs Please read this bulletin in its entirety prior to beginning any diagnosis or repairs. If you have any questions regarding this T.S.B., please contact a Warranty Service Representative at Newmar Corporation.