B17003

Service Bulletin
September 6, 2017
17-003
07263 Version 2
AcuraLink® Sending Excessive Notifications for Low Power
Supersedes 17-003, dated August 3, 2017, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim
VIN range
2016
ILX
Tech
ALL
2017
ILX
Tech
19UDE2…HA000001 thru 19UDE2…HA002407
2014–15
MDX
Tech/Adv
ALL
2016
MDX
2WD Tech/Adv
5FRYD3…GB000001 thru 5FRYD3…GB016493
SH-AWD Tech/Adv
5FRYD4…GB000001 thru 5FRYD4…GB049096
2016
RDX
Tech/Adv
ALL
2017
RDX
2WD Tech/Adv
5J8TB3…HL000001 thru 5J8TB3…HL006065
AWD Tech/Adv
5J8TB4…HL000001 thru 5J8TB4…HL009274
2014–16
RLX
ALL
ALL
2015
TLX
Tech/Adv
ALL
L4 2WD Tech
19UUB1…GA000001 thru 19UUB1…GA009841
V6 2WD Tech/Adv
19UUB2…GA000001 thru 19UUB2…GA009123
SH-AWD Tech/Adv
19UUB3…GA000001 thru 19UUB3…GA002269
2016
TLX
REVISION SUMMERY
Tool Part number information added In REQUIRED TOOLS.
SYMPTOM
Clients receive excessive notifications for a low power mode through AcuraLink®.
POSSIBLE CAUSE
There is a false CAN signal transmitted through the telematics control unit.
CORRECTIVE ACTION
Update the telematics control unit software with the HDS HFL (HFT) Control Unit Update tool.
CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies,
contact an authorized Acura automobile dealer.
© 2017 American Honda Motor Co., Inc. – All Rights Reserved
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REQUIRED TOOLS
NOTE:
A recognized external Bluetooth® radio device will need to be installed on your computer. You must use one
of the supported devices from the table below, do NOT use an internal Bluetooth radio device that may be
installed on your computer. If one is needed, order P/N CDW2041597 from the Tool and Equipment
Program (on iN, click on Service > Quick Links > Tool and Equipment Program). Failure to follow these
instructions may permanently damage the telematics control unit.
Brand
Model #
OS*
32-Bit
64-bit
Targus
ACB10
ALL
X
X
Cirago
BTA-3210
ALL
X
X
IO Gear
GBU421
ALL
X
X
Rocketfish
RF-MRBTAD
ALL
X
X
SOFTWARE INFORMATION
NOTE:
• Unnecessary or incorrect repairs resulting from a failure to update the i-HDS are not covered under warranty.
To confirm the HFL (HFT) version, open the HFL (HFT) Control Unit Update program and select Help on the upper
left corner, then go to About HFL (HFT) Control Unit Update.
i-HDS Software Version: 3.102.029 or later
HFL (HFT) Control Unit Update Version: 2.1.0.0 or later
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IMPORTANT: Before beginning the repair, make sure that both the i-HDS and the HFL (HFT) Control Unit Update tool
are updated as listed above.
Do only the update listed in this service bulletin.
Model
ILX
Year
2016
2017
2016
RDX
2017
Trim
Part Number
Tech
39770-TX6-A71
2WD Tech/ADV
AWD Tech/ADV
2WD Tech/ADV
AWD Tech/ADV
39770-TX4-A51
Current
Software
Counter Measure
Software
03.01.000
03.02.000
03.03.000
03.04.000
03.05.000
02.10.000
39770-TX4-A51
2WD Tech/ADV
39770-TZ5-A51
01.01.000
01.02.000
01.03.000
01.05.000
02.00.000
02.01.000
02.02.000
02.04.000
SH-AWD Tech/ADV
39770-TZ5-A52
02.05.000
02.07.000
02.10.000
39770-TZ5 -A61
01.05.000
01.06.000
01.07.000
01.08.000
02.10.000
2014–2015
MDX
2WD Tech/ADV
2016
SH-AWD Tech/ADV
RLX
2014–2016
ALL
39770-TY2 -A01
01.01.000
01.02.000
01.03.000
01.05.000
02.01.000
02.04.000
02.05.000
02.07.000
Model
Year
Trim
Part Number
Current
Software
Counter Measure
Software
2015
ALL Tech/ADV
39770-TZ3-A51
01.02.000
01.03.000
01.04.000
01.05.000
01.08.000
TLX
L4 2WD Tech
2016
V6 2WD Tech/ADV
SH-AWD Tech/ADV
39770-TZ3-A51
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WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number
0535A2
Description
Update the telematics
control unit software.
Flat Rate
Time
0.3 hr
Defect
Code
03214
Symptom
Code
03217
Template
ID
Failed Part
Number
B17003A
39770-TZ5-A52
Skill Level: Repair Technician
REPAIR PROCEDURE
NOTE:
• Failure to follow the procedures and precautions in this bulletin may damage the HFL control unit.
• A factory data reset will need to be done after completing the TCU software update. The factory data reset will
delete the client’s saved presets and settings (audio unit presets, Bluetooth paired phones, navigation).
1. Write down the client’s FM, AM, and SXM presets to restore after the update is complete.
2. Prepare the vehicle for the update.
• If the engine will be running, park the vehicle outside in a well ventilated area or attach an appropriate exhaust
vent. Go to step 2.
• If the engine will not be running, connect an active charger to the battery. Go to step 3.
3. Start the engine, and leave it running throughout the entire software update process. Go to step 4.
4. Turn the ignition to ON.
5. Wait for the navigation system to boot up. When the disclaimer screen appears, press and hold the MENU, NAV,
and BACK buttons at the same time for at least 5 seconds until the Select Diagnosis Items screen appears.
6. Select Self-Diagnosis Mode
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7. The System Links screen will appear, and an automatic diagnostic check will start. After the process completes,
and the Press any icon if you want to see details message appears, select HFL.
8. On the i-HDS laptop, double-click the HFL control unit update icon to launch the Honda HFL (HFT) Control Unit
Update Tool (HFL update tool).
NOTE:
• The i-HDS laptop must be connected to an AC outlet during the reflash process and must be within a distance of
21 feet to the vehicle.
• Do not allow the i-HDS laptop to go into sleep or hibernate mode during the reflash process. If this occurs, the
Bluetooth connectivity between the i-HDS laptop and the vehicle’s HFL system will be dropped, and the reflash
process will be interrupted. It will then be necessary to restart the reflash procedure. See your laptop
manufacturer’s instructions or your system administrator for assistance to change these settings.
9. On the HFL screen, select Reflash. The HFL system enters its reflash readiness mode.
NOTE: If the HFL is “NG”, the Reflash button will be grayed out and you will not be able to complete the HFL
control unit update procedure. Troubleshoot for and repair any audio DTCs before continuing.
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10. The HFL screen then displays a 4-digit PIN code. Write this PIN down, you need it to complete the HFL update.
11. In the HFL update tool, click on the Bluetooth icon in the upper left corner of the screen to pair with the vehicle’s
HFL.
NOTE: If an active Bluetooth adapter is not found on the i-HDS laptop, this error message will appear.
Review the REQUIRED TOOLS and EQUIPMENT section of this service bulletin for a recognized Bluetooth device.
Contact your IT support for additional help.
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12. In the HFL update tool, the Pair with HFL (HFT) window pops up. Wait a few seconds for the display to show All
Detected Bluetooth Devices. If no devices are found after about 30 seconds, click Refresh.
13. In the HFL update tool, once the Bluetooth device has been detected, enter the four-digit PIN code from the
vehicle’s display screen into the lower left hand corner of the pop-up window. Click Pair to begin the pairing
process.
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14. Wait for the HFL update tool to complete the Bluetooth pairing process.
15. In the HFL update tool, the Open Update Package window pops up when the Bluetooth pairing process is
complete. The HFL update tool automatically determines which version of the HFL software is present. The
compatible updates will be displayed on the HFL update tool. Click OK to begin the HFL control unit reflash
process.
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The HFL reflash process begins. Allow several minutes for the programming to complete. The blue bars indicate the
programming status and progression.
NOTE: Do not turn the engine OFF while the i-HDS laptop is transferring files to the HFL control unit. Doing so will
damage the HFL control unit. If the Bluetooth connectivity between the i-HDS laptop and the HFL control unit is lost,
the ignition must remain ON. Reboot the i-HDS laptop, and restart the HFL update tool. Make sure you use the fourdigit PIN you wrote down.
In the i-HDS laptop, a pop-up window alerts you when the reflash process is finalizing, then another popup tells you
that the reflash process has completed.
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16. In the HFL update tool, click OK when the pop-up window indicates the reflash process is complete and the HFL
screen indicates the update has completed.
NOTE: Failure to wait for both of the i-HDS laptop message Updates Complete!, and the HFL message Update
completed to display prior to turning the ignition to OFF will interrupt the HFL programming, and will damage the
HFL control unit.
The HFL screen will indicate the HFL tool update has been completed.
NOTE: Selecting OK will return to the HFL screen, which will not show the newly updated software version.
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17. The i-HDS laptop will indicate the update is complete and automatically disconnect the Bluetooth connection from
the HFL control unit. Close the HFL update tool by clicking the X in the upper right-hand corner.
18. Press SETTINGS on the center switch panel, and select System Settings.
19. Select Factory Data Reset.
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20. Select YES on the next two screens and the system reboot will start.
21. After the update is complete, retore the client’s FM, AM, and SXM preset settings.
22. Remind the client to turn the “Low Power Notifications” back on in the AcuraLink web portal (if turned off), and to
pair the phone(s).
END
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