SFCC_09MAR

JAGUAR LAND ROVER SHOP FOREMAN CONFERENCE CALL
MARCH 9, 2017
Today’s Presenters
Name
Rob Weingart
Alan Clarke
Greg Martucci
Rich Conte
Jerry Bennett
Thomas Bollettieri
James Bates
Position
Manager - Retailer and Equipment Support
Manager - Product Investigation
Product Investigation
Service Diagnostics Engineer
Powertrain Diagnostics & Warranty (UK)
2
Agenda
Topic
Field Service Action Update
Latest Technical Service Fixes
Latest Diagnostic Fixes
Local Technical Support Updates
IDU2 & NVH
Q&A
3
Field Service Action Update
Seat Belt Pre-tensioner Recalls
 J081 17MY F-TYPE – launched with repair March 3rd
 P095 16/17MY Range Rover/Range Rover Sport 17MY Discovery Sport. Launched March 9th
 Key points
o Ensure latest Inspection procedures are used, Part #’s added and revised date codes
o F-TYPE requires re-inspection due to additional date code
o XE removed
o Follow special parts ordering process
o Customer mailing March 17th
TAKATA PASSENGER AIRBAG RECALLS P081/J069 – planned launch w/c March 13th
All USA Retailer webinar scheduled for Friday March 10th 1:00pm EST
4
Latest Vehicle Concern Fixes
Vehicle
Range Rover
RR Sport
17MY
Discovery
Sport
15-17MY
XF
16-17MY
XE
F-PACE
Range Rover
RR Sport
RR Evoque
Discovery
Sport
Customer
Concern
Details and Status
Publication
Customers may report
AEB warning messages
display on IP.
A customer may report a concern with one of two messages in the
Message Center of the Instrument Cluster, ‘AEB Initializing’, or ‘AEB Not
Available’. New software has been developed to resolve this concern.
Software will be available mid March on Pathfinder version 55. Critical
cases can be resolved via Webex, a TA case is required and the vehicle
must be at the retailer. Service Action N027 to be published at the end
March for a proactive update of all affected vehicles.
TBC
InControl Touch phase
3.0 Software
Customers may report that intermittently their satellite radio may freeze on
the current channel and not allow the channel to be changed. Customers
may also notice that instead of their presets they see 3 dots. The issue
may resolve itself during a drive cycle or it may require a full shutdown to
resolve. New software is being validated and is expected to be released in
mid April. A publication will be released when the new software is
available.
TBC
Telematics module
replacement
Service action Q642 has been reissued to include an additional part
number for Evoque and Discovery Sport fitted with InControl Touch Pro
(LR079900). The service instruction has also been updated to follow the
prompts on SDD when replacing the module. The old module must remain
installed so SDD can collect the module information before the new
module can be programmed successfully.
Q642NAS2
5
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
F-PACE
XE
XF
17MY
A customer may report
an Adaptive Dynamic
Fault message displays
on the Message Center.
Adaptive Dynamic Fault Message Displayed on the IP with DTC U3000-04
stored in the CHCM (Chassis Control Module / Integrated Suspension
Control Module) Prior to the publication of a TSB, please raise a Technical
Assistance case for help in resolving this concern. TSB JTB00557 is on
sign off to update the CHCM software.
SSM73161
JTB00557
On Sign-off
Range Rover
13-17MY
RR Sport
14-17MY
HP Brakes
A customer may report a
squeal from the front
brakes during low speed
braking.
This may be caused by front brake pad resonance. New LR093886 brake
pads have been available in the market since Sept 2016 and corrects 95%
of brake squeal concerns. Refer to this TSB for details. To assist with
repeat complaint cases, engineering are testing a further pad modification
to add a 45 deg tangential chamfer. This has proved effective in other
markets and when approved will be published in an update to the TSB.
LTB00857NAS3
On Sign Off
Range Rover
13-17MY
RR Sport
14-17MY
A customer may state a
squeal is heard from
rear of the vehicle when
braking.
A 9 kHz brake squeal can be heard from the rear brakes (350mm diameter
rear brake discs) during light braking. A brake pad with a ‘J’ chamfer and
the addition of a ‘sticky’ shim is currently being engineering tested with
results expected by end of March.
LTB00725NAS2
(existing)
6
Latest Vehicle Concern Fixes
Vehicle
Details and Status
Publication
A Customer may report
“Transmission Not In
Park” message displays
momentarily on the IP
when entering the
vehicle.
An erroneous warning message stating “Transmission Not In Park” may
display intermittently upon first entering the vehicle with the ignition off,
even though the transmission is in Park. This warning message displays
only momentarily and is more likely to occur when entering a vehicle that is
unlocked or passively entering a locked vehicle. This message is not
present with the ignition on. This concern has been linked to a module
sleep/wake-up message issue between the BCM & TCM. New software is
being develop to address this concern. Timing for release is TBD.
TBC
F-TYPE
Manual
Transmission
Customers may report
the transmission may
not go into gear with the
engine running.
A customer may express a concern and the transmission is difficult to put
into gear with the engine running, but goes into gear easily with the engine
off. This may be caused by a clutch disc that is dragging on the flywheel
keeping the transmission input shaft spinning with the clutch pedal
depressed. A revised clutch disc has been developed to address this
concern. All parts stock of the existing clutch disc is being purged and
stock of the new part is arriving in the parts warehouses.
TBC
Range Rover
RR Sport
16 - 17MY
Customers may report
that a “Low Coolant”
warning displays on
Message Center when
coolant level is full.
The Low Coolant warning message may be displayed on the IP and
inspection of the coolant level finds that the coolant is filled to the correct
level. This is likely caused by a coolant reservoir float stop assembly that
has been manufactured away from specification. Should a customer
express a concern, please refer to this TSB to replace the coolant reservoir
for this concern.
LTB01049NAS1
On Sign-off
Range Rover
RR Sport
17MY
Customer
Concern
7
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
F-PACE
XE
XF
16 – 17MY
Customers may report
coolant leaking from the
coolant reservoir.
There has been a couple of cases reported of coolant leaks from the
reservoir cap post the containment VIN in TSB JTB00518. This issue is
currently being investigated. One returned part was found to have the
coolant cap cross threaded on the filler neck and is believed to have
caused distortion of the reservoir neck through a heating and cooling
cycle. If any reservoirs are found to have a concern post the VIN range
provided in the bulletin please submit an EPQR for the concern with
pictures and measurements of the filler neck opening. Please retain
replaced parts for possible return to engineering to support the
investigation.
F-PACE
Diesel Only
Customers may report
the Check Engine Lamp
is illuminated with DTC
P062F-44 stored in the
PCM.
Should a customer express a concern and investigation of the Check
Engine Light reveals DTC P062F-44 (EEPROM Error) stored in the PCM,
please Do Not clear codes. Please submit an EPQR for the concern. The
PCM may be required for return to support an Engineering investigation.
Publication
JTB00518NAS3
(also linked to
service action
K445)
SSM73030
8
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
XE
F-PACE
17MY
A Customer may report
that the roof blind does
not operate correctly.
F-PACE
17MY
Customers may report a
creak or body ticking
type noise from the rear
upper shock mount
area.
Details and Status
Publication
This may be caused by a fault with the roof blind wiring harness. DTC
B13CB-87 may be set. A revised roof blind harness has been developed to
address this concern. Should a customer express a concern, please refer
to this TSB to replace the roof blind harness.
JTB00553NAS1
On Sign-off
Should a customer express a concern after Service Actions K421 & K417
have been performed, please submit a TA case. The Technical HelpLine
will assist in qualifying the concern and where appropriate will provide a
repair process.
TBC
9
Latest Diagnostic Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
Occasionally retailers are reporting issues with performing Pathfinder software
17MY
Range
Rover &
Range
Rover Sport
updates, or resolving JLR DoIP-VCI connection problems. Ensure your IT
Pathfinder
General
Issues
support staff is aware of the new requirements to support this platform, and
users are properly trained to use the system. Always refer to the Pathfinder
system documentation within the Diagnostics category on TOPIx, and search
LR SSM’s
73148
73162
73179
73236
for related SSM’s with emerging info and advice. (5 released in Feb)
This failure mode will normally require an IMC replacement because the
InControl
Touch Pro
Phase 2.5
Software
Update: XCL
“01 Error”
during IMC
Software
Updates
current state is not compatible with SDD in one way or another. To offset the
issues with the replacement IMC supply chain we are currently experiencing;
we are currently providing engineering level IMC programming support in
retailers via WebEx on a per-case basis, after initial review of session files
provided via the TA process.
Since Feb 7th,
approx. 20 of 50
IMC “01 Failure”
TA cases have
been successfully
recovered via
WebEx
10
Latest Diagnostic Concern Fixes
Vehicle
XCL
Discovery
Sport
Range Rover
Range Rover
Evoque
Range Rover
Sport
Customer
Concern
SDD
Compliance
Status.
HVAC
Diagnosis
Details and Status
At the end of February, we see continued progress on the SDD compliance metrics
for the NAS market. Overall, the NAS market is 94.0% compliant. The Hardware
and VCI KPI’s are both over 99% compliant. Software KPI is slightly lower but very
much on target @ 96.9%. And we will see an approximate 5% improvement M-O-M
improvement for the Diagnostic Battery Support (BSU) KPI, edging close to 80%.
Publication
NA League
Tables
Final results are being delayed since we are processing a backlog of session files
on our servers this week. Also, with the establishment of the NAS Market League
Tables including these metrics, the automated monthly SDD Compliance Report email distribution has been terminated.
SSM72991 – “HVAC Diagnostic Improvements” was issued in October 2016 to
request feedback on how to improve diagnosis / repairs of this system. This effort is
ongoing and your feedback is helpful. Based on some feedback from JLR
Huntington via EPQR this month, we are currently working to improve the following:
HVAC component graphics in the WSM D&O sections.
Exposing additional live signals on the diagnostic tools that would assist with nonintrusive HVAC testing before having to remove dash and trim to perform intrusive
circuit testing, component inspection or substitution.
SSM 72991
11
LOCAL TECHNICAL SUPPORT (LTS)
STATUS & UPDATES
Administrative
Mandatory meeting for all LTS Hotline staff on 3/13 from
9AM-11AM. Hotline will be unavailable at this time.
Adding incremental staff to LTS Helpline
Training
Next and final round of training for current LTS attaining
Level 4 has shifted to:
− April 4-6
− April 10-12
L4 Assessments will be held at end of April, but will have less
impact on response times as they are spread out over
several days
New hires will enter into intense training program, dependent
on their incoming training levels
12
BATTERY MAINTAINERS & TESTERS
STATUS AND PLANS
Function
Maintainers
Current Status
Tool
2016 Plan
2017 Plan
Midtronics
PSC-700R
•
•
•
Incorrect voltage output of 14.4V
Non-optimal ring cable ends
No longer available for order
•
•
Rework of voltage output
Rollout of new clamps
(Traction brand style)
•
Midtronics refurbish program
underway as of 13-Feb to
correct output voltage
Midtronics
PSC-701R
•
•
Non-optimal ring cable ends
Correct 13.6V output for showroom
•
Rollout of new clamps
(Traction brand style)
•
Clamp change not possible
near term
Ring terminal version
available for order from JLR
Marketplace
•
Midtronics
•
In absence of GR8 availability, may be used as
standard battery charger
•
Tool status is stable and
available for order from JLR
Marketplace
•
Tool status is stable and
available for order from JLR
Marketplace
Traction
SSU2-50/B
Showroom
•
•
•
•
UK/Global approved
Still pending ETL listing (March?) for US sale
Has jump post cable clamps for JLR
Will be supplied by Bosch not JLR Marketplace
•
Not available for sale in US
due to lack of UL/ETL Listing
•
•
Building tool stock at Bosch
Launch as soon as ETL
Listing is obtained (estimated
March)
Midtronics
GR8
•
•
3rd round of software testing/approval completed
Low number of battery tests with questionable results
and Midtronics is currently providing answers on why
this occurred
Can not be sold until this is resolved
•
Release new units by end of
December
Send out rework kits for ~80
units already released
•
•
Software bug identified
Once software passes
production will begin & rework
of previously ~80 released
units
Currently the only approved tester
See 1-311NAS / STE17-04 for information on
resolving Charge and Retest results
•
Tool status is stable and
available for order from JLR
Marketplace
•
Tool status is stable and
available for order from JLR
Marketplace
PSC-700SKIT
Diagnostic
Charger
•
Diagnostic
Midtronics
EXP-1080WiFi
•
•
•
13
POWERTRAIN DIAGNOSTICS & WARRANTY
IDU2 AND NVH USA REVIEW
James Bates
PT Diagnostics & Warranty
6th March 2017
Confidential ©2015
IDU2 overview
• The IDU2 is an inline voltmeter, ammeter and output state controller with the
capability to simultaneously measure the electrical circuits of a component .
• Additional features:
• CAN logging, LIN logging, Voltage and Current multimeter, 2 channel
oscilloscope, and on board data logger
• Through integration into SDD and Pathfinder the tool is able to compare results of
the suspect system to known good limits for a Pass or Fail judgement.
NVH sensor overview
• The NVH sensor is stand alone vibration analysis tool that has been integrated into SDD
and Pathfinder
• Features:
• Up to 1 hour continuous wireless use following 30 minute charge from SDD laptop.
• USB or Bluetooth connectivity
• 4 accelerometers (2x 8G 3 axis and 2x 70g single axis)
• Through integration into SDD and Pathfinder the tool is able to compare results of the
suspect system to known good limits for a Pass or Fail judgement.
Diagnostic HW layout
Nonintrusively
Component
In-Line
Current vehicle and applications list
Supported on over 300 vehicle/application
combinations
IDU2 Applications:
• Turbocharger/EGR application (Diesel)
• Compression Test application, up to two faulty
cylinders (Petrol)
• Non-intrusive Fuel Pump application (Diesel)
• Non-intrusive Transfer Case application
• Non-intrusive Latch application
• Non-intrusive Window application
Noise, vibration and harshness (NVH) Applications:
•
•
•
•
Turbocharger application
Accessory drive application
Transfer case application
Differential unit application
App Name
Vehicle
L316
L316 2011
L316 2012
L319
L319 2010
L319 2012
L319 2014
L320
L320 2010
L320 2012
L322 2007
L322 2010
L359
L359 2011
L359 2013
L405 2013
L405 2014
L405 2016
L494 2014
L494 2016
L538 2012
L538 2014
L538 2016
L538C 2016
L550 2015
X150 2010
X152 2014
X152 2016
X250
X250 2010
X250 2012
X250 2013
X260 2016
X351 2010
X351 2013
X351 2016
X760 2016
X760 2017
Inline diagnostic unit 2
diagnostic test ‐
Turbocharger
Inline diagnostic unit 2 Noise, vibration and Noise, vibration and Noise, vibration and Noise, vibration and Noise, vibration and
harshness sensor
diagnostic test ‐
harshness sensor
harshness sensor
harshness sensor
harshness sensor
Inline diagnostic unit 2, Inline diagnostic unit 2, In‐line diagnostic unit 2 Inline diagnostic unit 2, In‐line diagnostic unit 2 Inline diagnostic unit 2, In‐line diagnostic unit 2 Inline diagnostic unit 2, Inline diagnostic unit 2, Inline diagnostic unit 2 Inline diagnostic unit 2
Exhaust gas
diagnostic test ‐
diagnostic test ‐
diagnostic test ‐
diagnostic test ‐ Rear diagnostic test ‐ Front non‐intrusive test ‐ Low
diagnostic test ‐ Door
relative compression
non‐intrusive test ‐
diagnostic test ‐ Door
diagnostic test ‐ Door
relative compression
relative compression
relative compression diagnostic test ‐ Remote diagnostic test ‐ Closing
function actuator
differential
recirculation valve
Accessory drive belt
Transfer case
Turbocharger
differential
window regulator
motor
pressure fuel pump
test ‐ GTDi 2.0L Petrol
Transfer case
latch (Unilatch)
latch (C1Latch)
test ‐ V8 5.0L S/C Petrol
test ‐ V6 3.0L S/C Petrol
test ‐V8 5.0L Petrol
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Land Rover Coverage:
• L316, L319, L320, L322, L359,
L405, L494, L538, L550
Jaguar coverage:
• X150, X152, X250, X260, X350,
X351, X760, X761
Retailer feedback and support
• JLR have a team available to support any IDU2 or NVH issues, this can be done
over the phone/WEBEX or a site visit.
• All app uses are monitored and reported out weekly. These reviews include
matching app test results with supplier test results. This data is also used to
improve the applications (limits/test profile)
• Applications are updated with every patch (SDD) or live via Pathfinder.
THANK YOU
James Bates
Project engineer
Powertrain Diagnostics & Warranty
Jaguar Land Rover
W/4/7 Abbey Road, Whitley
Coventry CV3 4LF, UK
T
jaguarlandrover.com
+44(0)2476 20 4935
[email protected]
Responses to Questions Raised by Retailers
Vehicle
Question
Do we have any
information of the FSE
issue when will we be
getting one to visit
dealer
17MY Range
Rover
I HAVE A CUSTOMER
CONCERN
INCONTROL TOUCH
PRO 2017 RR WHERE
WHEN SHE USES
SPOTIFY IT DOES NOT
SHOW ARTIST
INFORMATION IS THIS
NORMAL OPERATION
OR SOMETHING I CAN
ADDRESS FOR HER .
SOFTWARE ETC...
Response
Submitted by
Mike, unclear if you are asking for assistance on a particular TA or if this is a
general question. If you require on site assistance on a specific TA, please
contact us on which this is through your AMM. We will always support on
site if required to resolve an issue.
Mike Lennie
We will require more information on how the customer is using the Spotify
app to progress the issue. Are they hardwire connecting through InControl
Apps or Bluetooth streaming? Where is the customer not seeing the
information is it in the Touch Screen or on the Instrument Cluster?
Joey Watkins
21
THANK YOU!
Q&A