A911706 2046489-

91 B&O sound: scraping noises from woofer door speaker with bass-heavy songs
91 17 06 2046489/1 February 6, 2017.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
TT
2016 - 2017
All
With B&O
Condition
The subwoofer speakers in the front doors make scraping noises with bass-heavy songs or spoken passages.
Vehicles with the B&O sound system, PR code 9VS, are affected.
Technical Background
The speaker can have a hardware restriction which causes a noise similar to a blown speaker.
Production Solution
Hardware improvement introduced into series production.
Service
1. Check whether the complaint is caused by the speaker or by adjacent components (door trim, plastic parts,
cables, and etc.).
2. Follow TSB 2018187 “91 Sound system: speaker rattles, vibrations or audio interference” and ensure there are
no outside influences that can be removed to fix the noise concern.
3. If no outside influence can be determined, then remove the speaker from its mounting location using the repair
instructions in ElsaPro: Repair manual >> Electrical System >> Communication >> 91 Communication >>
Sound System >> Left Front Bass Speaker -R21-/Right Front Bass Speaker -R23-, Removing and Installing >>
Left Front Bass Speaker -R21-/Right Front Bass Speaker -R23-, Removing and Installing, 9VD/9VS
 Keep the speaker wiring connected and play audio through the MMI while the speaker is removed from its
mounting location and while being held.
 Verify the noise is heard when holding the speaker in hand.
 If it is determined the speaker is the source of the noise, then replace the speaker.
Page 1 of 5
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 If no noise can be reproduced, and no outside influence can be found, then replace the speaker only if the
speaker production date is less than the number listed below:
Speaker
Part number
Improved Part Production Date
Number
Front Driver Door Woofer
8S0.035.297
18616
Front Passenger Door
Woofer
8S0.035.298
20016
Production date format is DDD/YY, where “DDD” = Day of the year (out of 365 days), and YY
is the last two digits of the calendar year.
Example: The part shows a production date
18616 for part number 8S0035297 which is
186th day in 2016 (Figure 1).
Figure 1. Improved Part Production date for
Driver Woofer
Page 2 of 5
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Example: The part shows a production date
20016 for part number 8S0035298 which is
200th day in 2016 (Figure 2).
Figure 2. Improved Part Production date for
Passenger Woofer
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9140
Damage Code:
0040
Labor Operations:
Replacing both front door woofer speakers
Front door trim panels
removed + reinstalled
7059 2000
50 TU
Front loudspeakers
remove + reinstall
9140 2052
50 TU
Replacing only a single door woofer speaker
Page 3 of 5
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
Front door trim panel
removed + reinstalled
7059 1900
30 TU
Front loudspeaker
remove + reinstall
9140 2051
10 TU
GFF
0150 0000
Time stated on
diagnostic protocol
(Max 50 TU)
Road test prior to service No allowance
procedure
10 TU
Road test after service
procedure
10 TU
No allowance
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance
details)
Claim Comment:
As per TSB #2046489/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
8S0.035.297
Driver Door “Woofer”
As needed
8S0.035.298
Passenger Door “Woofer”
As needed
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2018187, 91 Sound system: speaker rattles, vibrations or audio interference.
Page 4 of 5
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
All parts and service references provided in this TSB (2046489) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 5 of 5
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.