GCUS-3-702

Product Emission Recall
43180 High Pressure Fuel Pump
Reference Number:
Make
Chevrolet
GMC
Release Date:
Revision:
N16204318
Model Year
From
To
2010
2011
2010
2011
Model
Equinox
Terrain
RPO
LAF
LAF
September 2016
00
Description
2.4L Engine
2.4L Engine
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
General Motors has decided to conduct a Voluntary Emission Recall involving certain 2010-2011 model
year Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. The engine mounted
high pressure fuel pump in these vehicles may develop excessive wear on the plunger piston shaft and
shaft seal. If this happens fuel can leak into the engine oil crankcase and result in the engine running
rough and illumination of the malfunction indicator lamp.
Dealers are to replace the high pressure fuel pump.
Parts
Quantity
1
1
Part Name
High Pressure Fuel Pump
Fuel Feed Intermediate Pipe
Part No.
12641847
12608374
Warranty Information
Labor
Operation
9102226
9102227
9102228
Description
Fuel Pump Replacement
Customer Reimbursement Approved
Customer Reimbursement Denied – For USA dealers only
Labor
Time
0.8
0.2
0.1
Trans.
Type
ZFAT
ZFAT
ZFAT
Net
Item
N/A
*
N/A
Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the
repair transaction.
*
The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.
Service Procedure
1.
Remove the high pressure fuel pump. Refer to Fuel Pump Replacement in SI.
2.
Install the new high pressure fuel pump. Refer to Fuel Pump Replacement in SI.
3.
FOR CALIFORNIA, CONNECTICUT, DELAWARE, MARYLAND, MASSACHUSETTS, MAINE, OREGON,
VERMONT, WASHINGTON VEHICLES ONLY: Install a Recall Identification Label upon recall completion. See
General Motors Service Policies and Procedures Manual, Section 6.1.4 - Recall Identification Label, for details.
4.
CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon
recall completion.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
Copyright 2016 General Motors. All Rights Reserved.
Page 1 of 4
Product Emission Recall
43180 High Pressure Fuel Pump
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in
the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing
the vehicle.
***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR EXPORT***
When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a “Proof of
Correction Certificate” which the owner may need to present to the California Department Of Motor Vehicles (DMV) when
renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle
registration.
Additional Certificates can be obtained, at no charge, from the 1Store application in GlobalConnnect. Request GM Item
Number 1825 when ordering.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this recall.
Customer Notification
USA & Canada - General Motors will notify customers of this recall on their vehicle (see copy of customer letter included
with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer
notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure
to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission
inspection test if the recall work is not completed.
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer
notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure
to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission
inspection test if the recall work is not completed.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by October 31, 2017. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 2 of 4
Product Emission Recall
43180 High Pressure Fuel Pump
October 2016
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your
vehicle.
Reason For This Recall: On certain 2010-2011 model year Chevrolet Equinox and GMC Terrain vehicles equipped
with a 2.4L engine, the engine mounted high pressure fuel pump may develop excessive wear on the plunger piston
shaft and shaft seal. If this happens fuel can leak into the engine oil crankcase and result in the engine running rough
and illumination of the malfunction indicator lamp.
What Will Be Done: Your GM dealer will replace the high pressure fuel pump. This service will be performed for you
at no charge.
What You Should Do: Please contact your GM dealer as soon as possible to arrange a service date and to assure
parts availability. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you
wish to know how much time will be needed to schedule, process, and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-630-2438
1-866-996-9463
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones (TTY)
1-800-833-2438
1-800-462-8583
Reimbursement: Even though you may have already had repairs for this condition, you will still need to take your
vehicle to your dealer for additional repairs. If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with
your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement
form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The
completed form and required documents must be presented to your dealer or received by the Reimbursement
Department by October 31, 2017, unless state law specifies a longer reimbursement period.
Emission Law Information: In order to ensure your full protection under the emission warranty made applicable to
your vehicle by state and federal law, and your right to participate in future recalls, it is recommended that you have
your vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper
maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not
accomplished.
IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires vehicle emission recalls be completed prior to California
registration renewal. Uncorrected emission recalls will result in the inability to renew your California vehicle registration.
At the time of emission recall completion, your California dealer will issue a "Proof of Correction Certificate". Keep this
certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as
proof of recall completion.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued
satisfaction with our products.
Page 3 of 4
Product Emission Recall
43180 High Pressure Fuel Pump
Jeffrey M. Boyer
Vice President
Global Vehicle Safety
Enclosure
43180
Page 4 of 4
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4203
URGENT - DISTRIBUTE IMMEDIATELY
Date:
September 29, 2016
Subject: 43180 - Emission Recall
High Pressure Fuel Pump
Models: 2010-2011 Chevrolet Equinox
2010-2011 GMC Terrain
Equipped with 2.4L Engine (RPO LAF)
To:
All Chevrolet and GMC Dealers
General Motors is releasing Emission Recall 43180 today. The total number
of U.S. vehicles involved is 150,229. Please see the attached bulletin for
details.
Customer Letter Mailing
The customer letter mailing will begin in the middle of October, 2016.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
September 30, 2016. A list of involved vehicles in dealer new inventory is attached to
this message. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS