5NP-H8X4Y-12

Important Recall Campaign Information
Date: November 29, 2016
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall Campaign 150: 2007-2008 TG Azera Power Seat Switch Replacement – UPDATED (TSB #16-01-041)
Affected Vehicles
As previously announced, Hyundai launched a safety recall related to the driver’s power seat switch on certain Model Year
2007 and 2008 Azera vehicles produced beginning on March 07, 2007 through August 14, 2007.
Reason for this Recall
The power-adjustable driver seat may intermittently not operate, or move forward, rearward, up, down, or recline without
driver input.
Parts
•
Power seat switch assembly parts can be ordered through the normal parts ordering process in WebDCS.
Refer to the Technical Service Bulletin (TSB) #16-01-041 for additional parts details.
Service Action
•
The Technical Service Bulletin (TSB) #16-01-041 was published 11/29/16, and describes the service
procedure to replace the power seat switch assembly.
•
Affected VINs are posted on WebDCS> Service Tab> Information> Uncompleted Campaign VIN Listing –Retailed.
Dealers may use owner information provided for the purpose of conducting and performing this recall campaign, and for
no other purpose.
Customer Notification
Hyundai will notify all owners of the vehicles described above to return their vehicles to their Hyundai dealers for repair.
Customer notification letters of the recall campaign are scheduled to be mailed in early December, 2016.
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai
customers.
Hyundai Motor America
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Important Recall Campaign Information
Key Contact Information
Dealer Support
Contact Information
Description
Hyundai Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty HELPREP Line
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
1‐844-371-3808
Prior Approval (PA) Center
Hyundai Prior Approval Center
Customer Support
• Appointment Scheduling
• Shop Capacity Management
• Campaign Integration/
Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall Campaign Questions)
1‐855‐671‐3059
For customers with questions or concerns related to
recall campaigns
Hyundai Recall Campaign
Website
www.hyundaiusa.com/campaign150
Updated information related to the recall campaign
Hyundai Customer Care Center
(General Questions)
1‐800‐633‐5151
For customers with general, non‐campaign-related
questions
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) Recall Appointment Notification
Source
HyundaiDealer.com > Service > Dealer Resources > Documents
Library > Car Care Scheduling
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Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK
EMAIL FIELD”
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS> SERVICE tab> select
INFORMATION> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock and Retailed.
Service Rental Car Program
www.HyundaiDealer.com
Hyundai Recall Campaign Website
www.hyundaiusa.com/recall
www.hyundaiusa.com/campaign150
NHTSA Website
www.safercar.gov
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