PC470-PC549-PC55

CAMPAIGN
BULLETIN
QUALITY ACTION
Tailgate Lock
Dealer Inventory
Reference: PC470, PC549, PC550
Date: February 21, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
MY2016 Titan XD (A61D)
NA
1,004
February 21, 2017
NO
*****Dealer Announcement*****
Nissan is conducting a dealer inventory service action on 1,004 specific 2016 Titan vehicles
identified in Service Comm to replace components associated with the tailgate lock
assembly.
Affected vehicles are not subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer. Nissan requests dealers to remedy the affected
vehicles prior to sale to ensure customer satisfaction.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles currently in new dealer inventory are affected by this service action
using Service Comm I.D. PC470, PC549, and PC550.
 New vehicles in dealer inventory can also be identified using DCS
(Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
2. Use the attached procedure to identify which components to replace:
PC470:
Built ON or before: 4/29/2016 and
1N6(*)A1F(**)GN 510646
PC549:
Built before: 6/7/2016 and
1N6(*)A1F(**)GN 513270
PC550:
Built ON or before: 6/16/2016 and
1N6(*)A1F(**)GN 513847
Replace:
• Tailgate handle*
• Both lock rod latch assemblies*
• Latch Actuator Arm
• Tailgate latch controller*
Replace:
• Both lock rod latch assemblies
• Latch Actuator Arm
• Tailgate latch controller*
Replace:
• Latch Actuator Arm
• Tailgate latch controller*
Page:
3-10
Page:
11-18
Page:
19-26
3. The service department should submit the applicable warranty claim for the action
performed so it can be closed on Service Comm and release the vehicle.
PC470, PC549, PC550 | Original Document
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in new vehicle inventory. Nissan
requests dealers to perform this repair on new vehicles in inventory prior to being retailed
to ensure customer satisfaction.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
***** Procedures begin on the following page *****
DEALER SERVICE ACTION
PC470 - 2016 TITAN XD (A61)
TAILGATE HANDLE REPLACEMENT
SERVICE PROCEDURE:
NOTE:
•
If a vehicle is equipped with a rear view camera it must be recalibrated after the
last operation is performed.
1. Remove the below listed components as per the Electronic Service Manual (ESM),
section DLK – Door & Lock for removal and installation information (Figure 1).
CAUTION: YOU WILL NEED TO SUPPORT THE TAILGATE PRIOR TO
REMOVING THE LOCK ROD LATCH ASSEMBLIES OR DAMAGE TO
TAILGATE MAY OCCUR.
Lock rod latch
assembly
Tailgate latch
controller
Tailgate handle
Lock rod latch
assembly
Figure 1
3/26
2.
Install two foam blocks into the tailgate as shown in Figure 2 as follows:
a. Clean the interior surface of the tailgate with 50% isopropyl alcohol.
Foam blocks
Figure 2
b. Peel the adhesive backing material
from the foam blocks one at a time
and attach to the inside prepared
surface of the tailgate’s external
sheet-metal.
•
Foam block
Install the driver’s side foam
block approximately 23.73 mm
(±10) from the bottom edge of
the tailgate access hole
(Figure 3).
Bottom of
Tailgate
Figure 3
•
Install the passenger side foam
block 86.5 mm (±10) from the
bottom edge of the tailgate
access hole (Figure 4).
Foam block
c. Press firmly and confirm that each
foam block is securely attached.
Bottom of
Tailgate
Figure 4
4/26
3. Install Tailgate Handle, Tailgate Lock Rod Assemblies, Latch Controller as per the
ESM section DLK – Door & Lock.
NOTE: Do not secure lock rods to the latch controller at this time.
4a. Does the vehicle have an “electronic tailgate lock” accessory installed (Figure 5)?
•
YES: Proceed to step 4b.
•
NO: Proceed to step 6 on page 6.
Electronic tailgate lock actuator
Figure 5
4b.Does the lock actuator arm have a “slot” in it (Figure 6)?
•
YES: Proceed to step 6 on page 6.
•
NO: Replace Lock Actuator Arm proceed to step 5.
Replacement arm with slot
No slot
Figure 6
5/26
5. Install NEW lock actuator arm as follows:
a. Lift the latch arm off the pin as shown in Figure 7.
Lift off here
Figure 7
b. Lift the actuator arm off the pin as shown in Figure 8.
Actuator arm
Figure 8
6/26
c. Remove the actuator arm from the actuator and discard (Figure 9).
Actuator
Actuator arm
Figure 9
d. Clean the new 2-piece lock actuator arms with the cleaning pad, then assemble
finger tight (for now) with the provided Allen head cap screw (Figure 10).
Allen head cap screw
2-piece lock actuator arms
Figure 10
e. Install the new arm assembly as shown in Figure 11, and turn actuator arm nut
until finger-tight.
Actuator arm nut
New arm assembly
Figure 11
7/26
f. Adjust the arm assembly length so the pins and slots are in the positions shown
in Figure 12, and then tighten the Allen head cap screw to 3 N•m (0.30 kg-m,
26.5 in-lb.).
Pin should be next to slot end as shown
Actuator arm nut
Allen head cap screw
Pin should be next to slot end as shown
Figure 12
g. Tighten the actuator arm nut to 0.93 N•m (0.09 kg-m, 8.23 in-lb.), and then
loosen the nut ¼ turn.
NOTE: The actuator arm nut is being loosened to allow for movement during
operation.
6. Proceed to Lock Rod Latch Assembly Adjustment.
8/26
Tailgate latch
controller pawls open
Lock Rod Latch Assembly Adjustment
Lock rod
1. After all components are installed, lay
the lock rods loosely into the tailgate
latch controller pawls (neutral position)
(Figure 13).
•
Do not pull or push the lock rods
into the tailgate latch controller.
Tailgate latch controller
Lock rod
Figure 13
Do not pull or push the lock rods into the tailgate latch controller.
2. Snap the pawls closed to retain both
lock rods in neutral positions
(Figure 14).
Tailgate latch controller pawls closed
3. Confirm that the tailgate will latch, and
that the handle, and lock both work
correctly.
Figure 14
4. Reassemble the remaining components in the reverse order of disassembly.
5. Is the vehicle equipped with a rear view camera?
Yes: Recalibrate as per the ESM section AV – Audio, Visual & Navigation.
No: Go to next step.
6. Release the vehicle and file claim using the claims coding below.
9/26
PARTS INFORMATION:
DESCRIPTION
PART NUMBER
QUANTITY
Tailgate Handle – Without Camera
90606-EZ06A
1
Tailgate Handle – With Camera
90606-EZ06B
1
Lock Rod Latch Assemblies
90502-EZ00A (1)
2
Foam Block
99208-EZ00A
2
Tailgate Latch Controller
98166-EZ00A
1
Lock Actuator Arm (2)
999M2-W3S01
1
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC470
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
CM
PC470
ZZ
99
Op
Flat Rate
Codes
Time
Replace Handle (With
Camera), Both Lock Rod
Assemblies, Latch
Controller
PC4700
Replace Handle (With
Camera), Both Lock Rod
Assemblies, Latch
Controller and Lock
Actuator Arm
0.9 Hrs
Parts
Required
on claim
Yes
Expense
Code
Required
No
PC4701
1.2 Hrs.
Yes
No
Replace Handle (Without
Camera), Both Lock Rod
Assemblies, Latch
Controller
PC4702
0.4 Hrs
Yes
No
Replace Handle (Without
Camera), Both Lock Rod
Assemblies, Latch
Controller and Lock
Actuator Arm
PC4703
0.7 Hrs
Yes
No
10/26
DEALER SERVICE ACTION
PC549 - 2016 TITAN XD (A61)
TAILGATE LOCK ROD ASSEMBLY
SERVICE PROCEDURE:
1. Remove the below listed components as per the Electronic Service Manual (ESM),
section DLK – Door & Lock for removal and installation information (Figure 1).
CAUTION: YOU WILL NEED TO SUPPORT THE TAILGATE PRIOR TO
REMOVING THE LOCK ROD LATCH ASSEMBLIES OR DAMAGE TO
TAILGATE MAY OCCUR.
Lock rod latch
assembly
Tailgate latch
controller
Lock rod latch
assembly
Figure 1
11/26
2.
Install two foam blocks into the tailgate as shown in Figure 2 as follows:
a. Clean the interior surface of the tailgate with 50% isopropyl alcohol.
Foam blocks
Figure 2
b. Peel the adhesive backing material
from the foam blocks one at a time
and attach to the inside surface of
the tailgate’s external sheet-metal.
•
Foam block
Install the driver’s side foam
block approximately 23.73 mm
(±10) from the bottom edge of
the tailgate access hole
(Figure 3).
Bottom of
Tailgate
Figure 3
•
Install the passenger side foam
block 86.5 mm (±10) from the
bottom edge of the tailgate
access hole (Figure 4).
Foam block
c. Press firmly and confirm that each
foam block is securely attached.
Bottom of
Tailgate
Figure 4
12/26
3. Install the Tailgate Lock Rod Assemblies, Latch Controller as per the ESM section
DLK – Door & Lock.
4a. Does the vehicle have an “electronic tailgate lock” accessory installed (Figure 5)?
•
YES: Proceed to step 4b.
•
NO Proceed to step 6, on page 6.
Electronic tailgate lock actuator
Figure 5
4b.Does the lock actuator arm have a “slot” in it (Figure 6)?
•
YES Proceed to step 6 on page 6.
•
NO Replace Lock Actuator Arm proceed to step 5.
Replacement arm with slot
No slot
Figure 6
13/26
5. Install NEW lock actuator arm as follows:
a. Lift the latch arm off the pin as shown in Figure 7.
Lift off here
Figure 7
b. Lift the actuator arm off the pin as shown in figure 8.
Actuator arm
Figure 8
14/26
c. Remove the actuator arm from the actuator and discard (figure 9).
Actuator
Actuator arm
Figure 9
d. Clean the new 2-piece lock actuator arms with the cleaning pad, then assemble
finger tight (for now) with the provided Allen head cap screw (Figure 10).
Allen head cap screw
2-piece lock actuator arms
Figure 10
e. Install the new arm assembly as shown in Figure 11, actuator arm nut fingertight.
Actuator arm nut
New arm assembly
Figure 11
15/26
f. Adjust the arm assembly length so the pins and slots are in the positions shown
in Figure 12, and then tighten the Allen head cap screw to 3 N•m (0.30 kg-m,
26.5 in-lb.).
Pin should be next to slot end as shown
Actuator arm nut
Allen head cap screw
Pin should be next to slot end as shown
Figure 12
g. Tighten the actuator arm nut to 0.93 N•m (0.09 kg-m, 8.23 in-lb.), and then
loosen the nut ¼ turn.
NOTE: The actuator arm nut is being loosened to allow for movement during
operation.
6. Proceed to Lock Rod Latch Assembly Adjustment.
16/26
Tailgate latch
controller pawls open
Lock Rod Latch Assembly Adjustment
Lock rod
1. After all components are installed, lay
the lock rods loosely into the tailgate
latch controller pawls (neutral position)
(Figure 13).
•
Do not pull or push the lock rods
into the tailgate latch controller.
Tailgate latch controller
Lock rod
Figure 13
Do not pull or push the lock rods into the tailgate latch controller.
2. Snap the pawls closed to retain both
lock rods in neutral positions
(Figure 14).
Tailgate latch controller pawls closed
3. Confirm that the tailgate will latch, and
that the handle, and lock both work
correctly.
Figure 14
4. Reassembly the remaining components in the reverse order of disassembly.
5. Release the vehicle and file claim using the claims coding below.
17/26
PARTS INFORMATION:
DESCRIPTION
PART NUMBER
Lock Rod Latch Assemblies
QUANTITY
90502-EZ00A (1)
2
99208-EZ00A
2
Tailgate Latch Controller
98166-EZ00A
1
Lock Actuator Arm (2)
999M2-W3S01
1
Foam Block
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC549
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
CM
PC549
ZZ
99
Op Codes
Flat Rate
Time
Replace Both Lock Rod
Assemblies, Latch
Controller
PC5490
0.3 Hrs
Parts
Required
on claim
Yes
Replace Both Lock Rod
Assemblies, Latch
Controller and Lock
Actuator Arm
PC5491
0.6 Hrs
Yes
18/26
Expense
Code
Required
No
No
DEALER SERVICE ACTION
PC550 - 2016 TITAN XD (A61) TAILGATE
LATCH CONTROLLER REPLACEMENT
SERVICE PROCEDURE:
1. Remove the below listed components as per the Electronic Service Manual (ESM),
section DLK – Door & Lock for removal and installation information (Figure 1).
CAUTION: YOU WILL NEED TO SUPPORT THE TAILGATE OR DAMAGE TO
TAILGATE MAY OCCUR.
Tailgate latch
controller
Figure 1
19/26
2. Install two foam blocks into the tailgate (IF NOT Previously Installed) as shown in
Figure 2 as follows:
a. Clean the interior surface of the tailgate with 50% isopropyl alcohol.
Foam blocks
Figure 2
b. Peel the adhesive backing material
from the foam blocks one at a time
and attach to the inside surface of
the tailgate’s external sheet-metal.
•
Foam block
Install the driver’s side foam
block approximately 23.73 mm
(±10) from the bottom edge of
the tailgate access hole
(Figure 3).
Bottom of
Tailgate
Figure 3
•
Install the passenger side foam
block 86.5 mm (±10) from the
bottom edge of the tailgate
access hole (Figure 4).
Foam block
c. Press firmly and confirm that each
foam block is securely attached.
Bottom of
Tailgate
Figure 4
20/26
3. Install the new tailgate latch controller as per the ESM section DLK – Door & Lock.
4a. Does the vehicle have an “electronic tailgate lock” accessory installed (Figure 5)?
•
YES: Proceed to step 4b.
•
NO Proceed to step 6.
Electronic tailgate lock actuator
Figure 5
4b.Does the lock actuator arm have a “slot” in it (Figure 6)?
•
YES Proceed to step 6 on page 6.
•
NO Replace Lock Actuator Arm proceed to step 5.
Replacement arm with slot
No slot
Figure 6
21/26
5. Install NEW lock actuator arm as follows:
a. Lift the latch arm off the pin as shown in Figure 7.
Lift off here
Figure 7
b. Lift the actuator arm off the pin as shown in figure 8.
Actuator arm
Figure 8
22/26
c. Remove the actuator arm from the actuator and discard (Figure 9).
Actuator
Actuator arm
Figure 9
d. Clean the new 2-piece lock actuator arms with the cleaning pad, then assemble
finger tight (for now) with the provided Allen head cap screw (Figure 10).
Allen head cap screw
2-piece lock actuator arms
Figure 10
e. Install the new arm assembly as shown in Figure 11, actuator arm nut fingertight.
Actuator arm nut
New arm assembly
Figure 11
23/26
f. Adjust the arm assembly length so the pins and slots are in the positions shown
in Figure 12, and then tighten the Allen head cap screw to 3 N•m (0.30 kg-m,
26.5 in-lb.).
Pin should be next to slot end as shown
Actuator arm nut
Allen head cap screw
Pin should be next to slot end as shown
Figure 12
g. Tighten the actuator arm nut to 0.93 N•m (0.09 kg-m, 8.23 in-lb.), and then
loosen the nut ¼ turn.
NOTE: The actuator arm nut is being loosened to allow for movement during
operation.
6. Proceed to Lock Rod Latch Assembly Adjustment.
24/26
Tailgate latch
controller pawls open
Lock Rod Latch Assembly Adjustment
Lock rod
1. After all components are installed, lay
the lock rods loosely into the tailgate
latch controller pawls (neutral position)
(Figure 13).
•
Do not pull or push the lock rods
into the tailgate latch controller.
Tailgate latch controller
Lock rod
Figure 13
Do not pull or push the lock rods into the tailgate latch controller.
2. Snap the pawls closed to retain both
lock rods in neutral positions
(Figure 14).
Tailgate latch controller pawls closed
3. Confirm that the tailgate will latch, and
that the handle, and lock both work
correctly.
Figure 14
4. Reassembly the remaining components in the reverse order of disassembly.
5. Release the vehicle and file claim using the claims coding below.
25/26
PARTS INFORMATION:
DESCRIPTION
PART NUMBER
QUANTITY
Foam Block
99208-EZ00A
2
Tailgate Latch Controller
98166-EZ00A
1
Lock Actuator Arm (2)
999M2-W3S01
1
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC550
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
CM
PC550
ZZ
99
Op Codes
Flat Rate
Time
Replace Tailgate Latch
Controller
PC5500
0.2 Hr
Parts
Required
on claim
Yes
Replace Tailgate Latch
Controller and Lock
Actuator Arm
PC5501
0.5 Hr
Yes
26/26
Expense
Code
Required
No
No