PC516

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
Electronic Steering Column Lock (ESCL)
Voluntary Service Campaign
Reference: PC516
Date: February 21, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2009-10 Maxima (A35)
MY2009-10 Altima (L32)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
February 21, 2017
NO
59,566
151,565
MY2009-10 Altima Coupe (CL32)
23,045
MY2009-10 Altima Hybrid (L32H)
10,324
***** Campaign Summary*****
Nissan is conducting a voluntary service campaign on specific MY2009-10 Nissan Altima (L32),
Altima Coupe (CL32), Altima Hybrid (L32H), and Maxima (A35) vehicles to replace the existing ESCL
with an Electronic Steering Column Box (ESCB).
The ESCL locks the steering wheel when the vehicle is parked and turned off to help prevent theft.
On some vehicles, due to a manufacturing regularity, the ESCL may malfunction after the vehicle is
locked and could prevent the engine from starting. This condition, should it occur, will only occur
when attempting to start the vehicle, and not while driving.
The ESCB will replace the ESCL assembly, but will no longer lock the steering wheel when the
vehicle is parked and turned off. The steering wheel locking function is not necessary as the vehicle
is also equipped with an anti-theft immobilizer to help prevent theft. Installation of the ESCB will
eliminate the possibility of a no-start condition related to the manufacturing irregularity on the ESCL.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm I.D.
PC516.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
3. Dealers should use NTB17-018 to correct any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
CAMPAIGN ID: PC516 | Original Document
***** Release Schedule *****
Parts

The part listed below is available and may be ordered via normal ordering
process:
o Electronic Steering Column Box (ESCB) 48708-9N00A
NTB17-018
Repair

Owner
Notification
Nissan will begin notifying owners of all potentially affected vehicles in February,
2017 via U.S. Mail.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the
campaign status on each vehicle falling within the range of this voluntary service campaign which for
any reason enters the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this
voluntary service campaign was part of a dealer trade, the letter associated with that VIN should be
forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
The Electronic Steering Column Lock (ESCL) locks the steering wheel when the vehicle is
parked and turned off to help prevent theft. On some vehicles, due to a manufacturing
regularity, the ESCL may malfunction after the vehicle is locked and could prevent the engine
from starting. This condition, should it occur, will only occur when attempting to start the
vehicle, and not while driving.
Q.
What is the possible effect of the condition?
A.
The engine may not start if the Electronic Steering Column Lock (ESCL) has malfunctioned
after the vehicle is locked and turned off.
CAMPAIGN ID: PC516 | Original Document
Q.
What will be the corrective action?
A.
Dealer will replace the existing Electronic Steering Column Lock (ESCL) with an Electronic
Steering Column Box (ESCB). The ESCB will replace the ESCL assembly, but will no longer
lock the steering wheel when the vehicle is parked and turned off. The steering wheel locking
function is not necessary as the vehicle is also equipped with an anti-theft immobilizer to help
prevent theft. Installation of the ESCB will eliminate the possibility of a no-start condition
related to the manufacturing irregularity on the ESCL.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take
approximately one (1) hour to complete. However, your Nissan dealer may require your
vehicle for a longer period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners of all potentially affected vehicles in February, 2017 via
U.S. Mail.
Q.
Are parts readily available?
A.
Yes.
Q.
The Electronic Steering Column Lock (ESCL) was previously replaced with 487009N00B or 48700-1NC1A. Are either of these parts affected as well?
A.
No. If a vehicle was previously repaired either through customer pay or the warranty
extension covered in WBI/13-009 using one of these part numbers, no further action is
required.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
I currently have an Electronic Steering Column Lock (ESCL) installed and my vehicle
is not listed in Service Comm. Am I eligible to have an Electronic Steering Column
Box (ESCB) installed at no cost?
A.
If the vehicle is not identified in Service Comm under I.D. PC516, the vehicle is not eligible to
have an ESCB installed at no cost for parts and labor.
CAMPAIGN ID: PC516 | Original Document
Q.
What are my options if I don’t want the Electronic Steering Column Lock (ESCL)
replaced?
A.
This campaign is being offered to prevent any customer inconvenience that may result from
an ESCL malfunction. You can decline this repair if you do not wish to have this repair
performed. The campaign will remain open on your vehicle until the vehicle is either repaired
or Nissan elects to discontinue this repair. Please be advised that Nissan may elect to
discontinue this campaign in the future, without notice.
Q.
What if my Electronic Steering Column Lock (ESCL) or Electronic Steering Column
Box (ESCB) fails at a later date? Is it covered under warranty?
A.
Genuine Nissan parts (ESCL or ESCB) installed as part of this campaign or through previous
repairs are covered by Nissan’s 12month/12,000 mile parts warranty.
Q.
If a customer previously paid for Electronic Steering Column Lock (ESCL)
replacement are they eligible for reimbursement?
A.
In the interest of customer satisfaction, owners that previously paid for out-of-warranty
repairs to the ESCL will be offered an opportunity to request reimbursement. The details
concerning the reimbursement request process will be included in the customer notification
letters.
Dealers with customer reimbursement concerns may refer to the following:

If you have additional questions regarding this program, you can visit
www.NissanAssist.com or contact Nissan Consumer Affairs at 1-800-NISSAN1 (1-800647-7261)

If you have previously paid for repairs to your Electronic Steering Column Lock, we ask
you to visit www.NissanAssist.com, download the reimbursement claim form and follow
the instructions on the website once you have gathered the following necessary
documentation:
o Repair order(s)
o Proof of payment (may be on repair order(s))
o Proof of ownership if repair is over $1,000
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
No, please check with your dealership for alternate transportation availability.
CAMPAIGN ID: PC516 | Original Document
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
What model year vehicles are involved?
A.
Certain MY2009-10 Nissan Altima, Altima Coupe, Altima Hybrid and Maxima vehicles within a
specific production range are affected.
Q.
How many vehicles are involved in the service campaign?
A.
Affected vehicle counts are:
Country
Maxima
Altima
9,987
Altima
Coupe
2,023
Altima
Hybrid
345
CANADA
2,234
GUAM
Total
14,589
22
83
49
0
154
USA
59,301
150,613
59,301
10,324
243,138
PUERTO RICO
239
829
93
0
1,161
SAIPAN
4
14
2
0
20
U.S. VIRGIN
ISLANDS
Total
0
26
1
0
27
61,800
161,552
25,068
10,669
259,089
CAMPAIGN ID: PC516 | Original Document
Make/Model
Dates of Manufacture
MY2009-10 Nissan Altima
April 15, 2008 through September 22, 2009
MY2009-10 Nissan Altima Coupe
April 16, 2008 through September 22, 2009
MY2009-10 Nissan Altima Hybrid
May 13, 2008 through July 29, 2009
MY2009-10 Nissan Maxima
March 25, 2008 through September 29, 2009
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
No.
CAMPAIGN ID: PC516 | Original Document