A911704 2045106-

91 Complaints about GPS or satellite radio reception, repair coaxial cable
91 17 04 2045106/2 January 26, 2017. Supersedes Technical Service Bulletin Group 91 number 16-75 dated
September 20, 2016 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2015 - 2016
All
Satellite Radio or GPS
A4 allroad
2016 - 2017
All
Satellite Radio or GPS
A6
2015 - 2017
All
Satellite Radio or GPS
A7
2015 - 2017
All
Satellite Radio or GPS
Q3
2015 - 2017
All
Satellite Radio or GPS
Q7
2016 - 2017
All
Satellite Radio or GPS
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Required Parts and Tools (Updated quantity)
Revised title
1
09/20/2016 Initial publication
Customer may report one of the following errors displayed on the MIB display:
 Satellite Radio: Message Displayed “Linking.”
 Satellite Radio: Message Displayed “ANTENNA A technical problem occurred. Please contact your Audi
dealer.”
 GPS: Navigation Location Incorrect.
Technical Background
The coaxial connection on the vehicle main wire harness is not fully connected at the shark fin antenna. This
causes a dampening effect on the signal, and creates an intermittent loss of data. Due to movement of the coaxial
connector, the terminals have been damaged.
Page 1 of 7
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
In preparation.
Service
1.
Verify the customer complaint:
 Verify the customer’s complaint in an area with a clear view of the sky. GPS and Satellite radio signals may
not be available in parking structures, areas with tall buildings, and in certain severe weather situations.
 Perform a 5 minute road test to allow the GPS signal to refresh and lock.
2.
Check DTC fault memory via Guided Fault Finding (GFF):
 If an open circuit DTC is present with an active/static status for either the GPS or antenna circuit or the
satellite radio antenna circuit, then locate the source of the open circuit. This TSB only applies to a poor
FAKRA connection at the shark fin antenna.
Note:
The 5F module outputs 5VDC +/- 0.5VDC, carried on the coaxial wiring, and powering the antenna circuit. An
open circuit can be located by checking the coaxial wiring for this 5VDC voltage.
3.
If the customer’s complaint is intermittent:
 Wiggle the FAKRA connections and see if the customers concern can be duplicated. See applicable wiring
diagram for connector locations as there maybe additional connections apart from the 5F and the antenna
connectors.
 If a concern is identified with any connector other than the connector at the shark fin antenna, this TSB
does not apply.
Page 2 of 7
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4.
Replace the FAKRA connector and coaxial
connection at the shark fin antenna for the
applicable circuit, see instructions below.
Note:
The correct circuit can be identified by the color
on the antenna connector. See Figure 1. Not all
antenna connectors are laid out the same.
Satellite radio: Green
Navigation: Blue
Figure 1. Identify the correct circuit by the color of the
antenna connector. Blue: Navigation. Green: Satellite
Radio. Connector placement on antenna will change by
vehicle options, reference the wiring diagram for your
specific vehicle.
5.
Follow instructions located in the repair manual to access the FAKRA connectors for the shark fin
antenna. Only disconnect the connector for the circuit associated with the customer’s complaint.
7.
Cut off a section from the vehicle’s coaxial wiring for the applicable antenna circuit. Make sure the removed
section is the same length as the Adapter Antenna Cable (part number 000098710A). Measure this cut based
off the cabling you receive, see Figure 2.
Figure 2. Measure you’re the cut point on the vehicle’s antenna coaxial wiring (A) based off the length of the
replacement coaxial “Adapter Antenna Cable” (B). The removed length of cable from A should be equal to the
length of cable B.
Page 3 of 7
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
8.
Utilizing VAS6720 (Aerial Cable Repair Set), identify the coaxial wiring type used in your application (RG174
or RTK031). Reference the vehicle repair manual, or the instructions provided with the VAS6720 and install a
female coaxial terminal onto the vehicle side of the coaxial harness. See Figure 3, item A for visual of coaxial
cable with female coaxial terminal installed.
Utilize the correct female coaxial terminal for the type of coaxial wire in the vehicle. The VAS6720 contains a
tool to identify the coaxial type.
 RG174: 000979910A
 RTK031: 000979910
9.
Install FAKRA connector part number 6Q0035576K onto the female coaxial terminal you installed in the
previous step. Ensure the FAKRA connector is fully seated onto the coaxial connector and the locking tab is
pressed all the way down. See Figure 3 for example.
Figure 3. A: Coaxial wire with female coaxial terminal end installed. B: Insert female coaxial terminal end into
FAKRA connector until fully seated. C: Coaxial female terminal is fully seated in FAKRA connector, press
down the locking tab of the FAKRA connector. D: Completed assembly.
10. Install the Adapter Antenna Cable onto the shark fin antenna and connect it to the newly installed FAKRA
connector from the previous step. Wrap the new FAKRA connection with cloth tape (part number 000979950)
to avoid any unwanted noises.
Page 4 of 7
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 4. Install the Adapter Antenna Cable (A) onto the shark fin antenna and connect to the newly created
FAKRA connection (B). Wrap a layer of cloth tape around FAKRA connection B to avoid any unwanted
noises.
11. Reinstall parts that were removed to access the shark fin antenna as outlined in the repair manual.
12. Clear all DTC’s and upload GFF log to paperless.
13. Perform road test and verify proper functionality of the repaired antenna circuit.
Page 5 of 7
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9709
Damage Code:
0026
Labor Operations:
All models:
Central wiring harness
repair – 1 Cable
9709 4151
30 TU
A4 Sedan (2017+) and Q3:
Headliner remove +
reinstall
7084 19XX
See ELSA
A4 Sedan (2015-2016), A4 allroad (2015 - 2017), A6, A7, and Q7:
Diagnostic Time:
Antenna remove +
reinstall
9138 19XX
See ELSA
GFF or (when
applicable) GFF –
Checking and clearing
fault codes included in
existing labor
operations
0150 0000
Time stated on
diagnostic protocol
(Max 50 TU)
Road test prior to
service procedure
0121 0002
10 TU
Road test after service
procedure
0121 0004
10 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance
details)
Page 6 of 7
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Claim Comment:
As per TSB #2045106/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
000098710A
Adapter antenna cable
1
6Q0035576K
Connector housing for antenna
1
VAS6720
Aerial Cable Repair Set
1
000979950
Cloth adhesive tape
Consumable; accounting under
warranty/goodwill not
permitted.
Only claim one of the connectors listed below depending on the coaxial line type installed in the vehicle
000979910A
Aerial Female Connectors – RG174 Line
1
000979910
Aerial Female Connectors – RTK031 Line
1
Additional Information
All parts and service references provided in this TSB (2045106) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 7 of 7
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.