A931702 2032889-

93 Enhanced electric driving mode (EV Mode) unavailable
93 17 02 2032889/2 January 26, 2017. Supersedes Technical Service Bulletin Group 27 number 13-16 dated
March 20, 2013 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q5 hybrid
2013-16
All
Hybrid - CHJA
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header data (Added model year)
Revised Technical Background (Updated information)
1
03/20/2013
Initial publication
The electric drive mode cannot be activated. The message “EV mode unavailable” is displayed.
Technical Background
The 12V starting system has to be given clearance by the power system control unit for the electric drive mode to
be activated.
These three conditions have to be fulfilled:
 The load condition (SOC) of the 12V batteries is over 60%.
 The temperature of both 12V batteries is over 14°F / -10°C.
 The battery resistance is over 2.3 mOhm and under the maximum permissible resistance for the individual
battery. The threshold values are included in the battery test program. A failing battery will prevent the vehicle
from going into EV mode. The fault code "U0447 - diagnosis interface for data bus, implausible signal"
(symptom 18178) is logged in the engine control unit.
Further conditions must be fulfilled which have nothing to do with the 12V starting system. They are
mentioned to provide more information:

The load condition (SOC) of the HV battery must be at least 41.25% absolute.
 The HV battery temperature must be between 50°F and 131°F (10°C and 55°C).
Page 1 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 Engine Coolant temperature at least 41°F (5°C).
 The mixture adaptation must be completed. See TSB 2031139: 01 Combustion engine does not switch off,
electric mode not available - 2.0 TFSI Audi Q5 Hybrid.
 The speed of the vehicle must be less than 62 mph (100 km/h).
 The gear lever must not be in Tiptronic position nor in S position.
 ESC offroad mode and hill descent assist must not be turned on.
 Altitude is less than 13123 ft. (4000m).
Production Solution
Not applicable.
Service
Check the battery A and the auxiliary battery A1 with the battery test in the guided functions or in the guided fault
finding and follow the instructions. Replace battery if instructed to do so.
If needed, explain the functionality to the customer based on conditions listed in the owner’s manual (see
Additional Information ).
Page 2 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
NVLW
 110: >3 months in service to 6/6
 1EB: >6/6 to 48/50
Factory replacement proration
 0 - 24 months:
 121: up to 12/12
 12i: >12/12
 25 - 36 months: 131
 37 - 48 months: 131
 49 - 60 months: 131
Service Number:
2706
Damage Code:
0015
Labor Operations:
Charge battery
2706 8950
10 TU
Diagnostic Time:
GFF
0150 0000
Time stated on
diagnostic
protocol (Max 30
TU)
Claim Comment:
As per TSB #2032889/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
More information on this system can be found in the following resources:
 Owners Manual >> Enhanced electric driving mode (EV mode), pages 100 - 101
 Self Study Program (SSP): 990123
The following Technical Service Bulletin(s) may be necessary to complete this procedure:
Page 3 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 TSB 2031139, 01 Combustion engine does not switch off, electric mode not available - 2.0 TFSI Audi Q5
Hybrid.
All parts and service references provided in this TSB (2032889) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 4 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.