6-364NAS

SERVICE ACTION H045: A-PILLAR WATER INGRESS
11-SEP-17
NO.: 6-364NAS
SEC.: GENERAL
SERVICE BULLETIN
MKT.: CAN / USA
INFORMATION
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which
may have been manufactured away from process and, in some cases, the A-pillar sealant has not been applied
correctly. This could lead to water ingress into the footwell area.
AFFECTED VEHICLE RANGE
XE (X760)
Model Year: .................................. 2018
VIN: .................................................. P24441-P25363
Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of 11 September 2017).
SERVICE PROGRAM / REWORK ACTION
Retailers will apply the appropriate sealant to the A-pillar. There will be no charge to owners for this action under
this program.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this Program (H045) prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H045NAS, Service Action: A-Pillar Water Ingress, for detailed repair instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
DESCRIPTION
*Sealant - Sikaflex 221 or
equivalent
PART NO. / SUNDRY CODE
**ZZZ001
QTY. / VALUE
**$15.00
EXPECTED % OF VEHICLES
REQUIRING PARTS
100
* - if Sikaflex 221 sealant is not available, 3M Urethane Seal Sealer, Arbothone 1240, Terostat 9100, Siroflex
Premium Plyflex HM, and Zwaluw Polyurethane 50FC are other sealants of the same specification
** - an allowance ($15.00 USD [or local equivalent]) has been provided to cover the cost of the sealant. Claim using
Sundry Code ‘ZZZ001’.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here
must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 August 2019
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
H045
B
H045
C
DESCRIPTION
SRO
TIME
(HOURS)
PARTS / SUNDRY
CODE
QTY. /
VALUE
Apply Sealant & Remove any standing
water
76.96.58
0.80
**ZZZ001
**$15.00
Apply Sealant & Remove any standing
water
76.96.58
0.80
**ZZZ001
**$15.00
Drive in/drive out
10.10.10
0.20
-
-
Normal Warranty policies and procedures apply.
** - an allowance ($15.00 USD [or local equivalent]) has been provided to cover the cost of the sealant. Claim using
Sundry Code ‘ZZZ001’.