Customer Letter

VEHICLE IDENTIFICATION NUMBER ►
October 2017
This notice applies to your vehicle:
Product Update: 2016 Pilot 9-Speed Transmission Warmer (Transmission Previously Replaced
for Transmission Warmer Leaking)
Dear
Your 2016 or 2017 Pilot previously had the transmission replaced because of a leaking 9-speed
automatic transmission fluid (ATF) warmer. As the issue was under investigation when the transmission
was replaced, your vehicle needs further action before it is completely repaired.
********AUTO**ALL
FOR AADC 926
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44 TESSERA AVE
FOOTHILL RANCH, CA 92610-1928
What will Honda do?
Contact any authorized Honda dealer for an appointment to have your vehicle repaired. The radiator and
all of the rubber coolant hoses and O-rings will be replaced. This work will be done free of charge.
Please plan to leave your vehicle at the dealer for at least a day to allow them flexibility in scheduling.
Additionally, there is a chance the engine was damaged because of the leaking ATF warmer. The dealer
will diagnose the vehicle, which may result in the replacement of the engine. The work will be done free
of charge.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2016–17 Pilot involved in this product
update. If this is not the case, or the name/address information is not correct, please fill out and return
the enclosed, postage-paid Information Change Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call
American Honda’s Customer Support & Campaign Center at 1-888-234-2138. You can also locate a
dealer online at Hondacars.com. Customers in U.S. territories, please contact your local
dealer/distributor.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co.,
44 TESSERA AVE
FOOTHILL RANCH, CA 92610-1928
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #17-011
KG4