TIN1754001

* * TECHNICAL INFORMATION NOTICE * *
DATE:
September 12, 2017
TO:
Mitsubishi Motors US & Puerto Rico Dealer Service and Parts Managers
RE:
SDA Software Update for White/Static Noise
TIN NO.
TIN-17-54-001
AFFECTED VEHICLES: Certain 2017 Outlander built before December 21, 2016
PURPOSE
The Smartphone Link Display Audio (SDA) on certain 2017 Outlander vehicles may exhibit a very brief
white/static noise while operating the speech button during voice prompt. A service audio software
update is being released to resolve this noise.
If a vehicle built before the date listed above exhibits this symptom, dealers MUST contact Techline
first (800-446-6064) to verify this update applies to their vehicle. Then a USB drive with the Software
Update will be mailed to the dealer, along with the instructions in this TIN. Dealers are instructed to
update the SDA software ONLY on vehicles that exhibit this white/static noise.
NOTE: MMNA will need to retrieve the USB drive after the dealer completes the update.
Reported Condition
The white/static noise condition has been reported in the following situations.

Ignition key in the ON position, Smartphone Link Display Audio (SDA) operating in either FM,
AM, USB, Bluetooth, Apple™ Carplay/Android Auto, press the SPEECH button to activate
voice command. Before the voice command completes, press the HANG UP button and hear
a brief white/static noise come from the right front door speaker.

With a flash drive in the USB port: press the SPEECH button, press the SPEECH button again
while the voice command is reading a command, say "track up," and the white/static noise
occurs just before the next song is played.
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UPDATE PROCEDURE
Vehicle Preparation:

First, inform customer that this update will reset the SDA back to the factory settings, and their
smartphone will need to be paired to the system again.

Write down all the customer’s audio presets and settings in the table below.
PRESETS
1
2
3
4
5
6
AM
FM1
FM2
SXM*
*If applicable.
1. Insert provided USB drive (with SDA
software update) into one of the 2 USB
ports located in the center console
storage compartment.
Front
2. Turn vehicle ON.
NOTE: Engine must be idling for the entire
update.
3. Select the “Home” button.
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4. Select the “ > ” (Next page) screen
button.
5. Select “Screen Off” screen button.
6. Touch and hold the indicated area
(highlighted in yellow), until 2 beeps are
heard (approx. 5 seconds).
7. Touch indicated area (highlighted in
yellow), until a beep is heard (approx. 2
seconds).
NOTE:
Steps 6 and 7 must be completed within
10 seconds.
CANCEL OPTION: Touch the center of the
screen to go back to the Home screen.
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8. Touch the “Next” screen button.
9. Touch the “SW Update” screen button.
10. Touch the “Update” screen button.
11. Touch the “Yes” screen button.
The software update will start.
Several Progress bars will be seen during the
update.
NOTE:
Do NOT turn the Power OFF during the
update. This update process may take up to
18 minutes.
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The system will automatically reboot TWICE
before the update is complete.
When complete, the Home screen should
appear.
Initialize After Updating (Perform Reset All)
12. Select “Settings” screen button.
13. Select “System” screen button.
14. Select “Reset All” screen button.
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15. Touch the “Yes” screen button.
16. Touch the “Yes” screen button.
 After selection “Resetting the system
Please wait” will be displayed.
 System will automatically restart.
Confirm SDA Software Update
17. Select the “ > ” (Next page) screen
buttons.
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18. Select “Screen Off” button.
19. Touch and hold the indicated area
(highlighted in yellow), until 2 beeps are
heard (approx. 5 seconds).
NOTE:
If you need to cancel, touch the center of the
screen to go back to the Home screen.
20. Touch indicated area (highlighted in
yellow), until a beep is heard (approx. 2
seconds).
NOTE:
Steps 19 and 20 must be completed within
10 seconds.
21. Touch the “Version info” screen button.
22. Touch the “Next” screen button.
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23. Confirm software version information.
24. Return to the Home screen.
 Touch the “Back” screen button 2 times.
25. Restore all the customer’s audio presets, and set the clock.
26. Connect a MEDIC laptop/tablet to the vehicle, and perform an “Erase and Read All DTCs”
using MUT3-SE.
NOTE: DTC U0245 will be stored in several systems as a result of this update.
Software Update is complete.
27. Verify that the white/static noise condition is no longer present. (Refer to “Reported
Condition” on page 1 of this TIN for specific situations where the condition may occur.)
WARRANTY





Coverage: Basic (5/60)
Labor Operation Number: 547053TA
Labor Time: 0.5 hrs.
Nature Code: 99D
Cause Code: 990
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