A001573 2026692-

Technical Service Bulletin
00 Audi A8 L W12 engine and transmission - Repair Authorization
00 15 73 2026692/6 April 14, 2015. Supersedes Technical Service Bulletin Group 00 number 14-58 dated January
31, 2014 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A8
2012 - 2016
All
W12
Condition
REVISION HISTORY
Revision
Date
Purpose
6
-
Revised header data (Removed MY11; added MY16)
5
1/31/2014
Revised header data (Added CTNA engine code)
4
6/20/2013
Revised header data (Added MY14)
3
6/16/2012
Revised header data (corrected VIN listings)
2
6/13/2012
Revised header data (revised VIN breaks)
1
6/8/2012
Original Publication
If a 2012 - 2016 Audi A8 L W12 arrives at an Audi dealership and requires diagnosis or repair, a Repair
Authorization must be obtained.
Prior to any repair, a Technical Assistance Center (TAC) ticket must be created for engine and transmission
concerns only. Routine maintenance and PDI do not require prior authorization or a Technical Assistance Center
(TAC) ticket. For all other concerns:
• These procedures are mandatory until further notice.
• Warranty repairs without repair authorization via a TAC contact will not be reimbursed.
Technical Background
Audi of America is requesting your cooperation in supplying us with technical information vital to the technical
support of the Audi A8 L W12 for engine and transmission concerns only.
Through our combined efforts and cooperation, we will be able to raise the level of Audi quality and overall
customer satisfaction.
© 2015 Audi of America, Inc.
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
The following procedure should be followed by all Audi technicians for all vehicle issues (excluding routine
maintenance, PDI, or repairs for which a TSB applies).
1. Verify customer concern.
2. Begin GFF diagnosis. Do not remove any part or disconnect electrical connectors until instructed to do so.
3. Create a ticket using the TAC system in Elsa.
4. Select A8 L W12 Engine & Transmission only Repair Authorization in the Concern Type field for proper
routing to our launch-dedicated TAC Consultant, as shown below.
5. Describe the customer concern with as much detail as possible. Fill in all required fields.
6. Please include your cell phone number in the TAC ticket. The TAC consultant will use this number to contact
you so you can be near the car during the conversation.
7. Attach the Collection Services Diagnosis Log and photos that illustrate the concern.
8. Activate the TAC ticket promptly by calling the Technical Assistance Center for further instruction before
carrying out any repairs.
The Repair Authorization and repair plan will be communicated via the TAC dedicated consultant within an hour of
receiving the technician’s call. This will ensure that the correct information is gathered so that any issues found
can be properly repaired and improved in production. If there is no response within the hour, the technician may
proceed with the repair. In the event the Technical Assistance Center System is down, the technician may call the
Technical Assistance Center for assistance; however, a TAC Ticket must still be submitted to validate the warranty
claim.
© 2015 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
This bulletin is for information only and is not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB (2026692) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2015 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.