12-13-2016A

2018
A4/S4/A4 allroad
Client
Audi Delivery Guidelines
Stock No.
Delivery Date
VIN
Delivery Inspection
Ensure that final vehicle quality inspection is completed
 Inspect exterior for damage, dings, dents and surface scratches
 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “Normal Customer Load” conditions
 Calibrate (store) the Tire Pressure Monitoring System (TPMS)
prior to Delivery
 Repair all defects prior to customer delivery
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnectcom. Only if Audi connect “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® (USA only)
Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Select Owner Priorities
 Audio system
 Navigation
 BLUETOOTH mobile phone pairing
 Seat fitting
 Driver assistance features
 Set-it and forget-it
 Media device ports
 Voice controls
Exterior
Driver Controls (continued)
 Advise the customer to use only oil that meets Audi standards
 Demonstrate how to use the gear selector (Drive, Reverse,
Park, etc.)
 Advise the customer that Audi recommends using top-tier
detergent gasoline with a minimum octane rating of 91 AKI
(95 RON)
 Spare tire
 Tool kit
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls
 Demonstrate how to operate exterior lights
 Demonstrate how to operate interior lights
 Automatic climate control
 Power outlets
 Glove box
 Comfort front armrest
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Power-adjustable, heated exterior side mirrors with powerfolding, auto dimming, & memory
 Manual rear-side window sunshades
 Sunroof with sunshade, power tilt and slide features
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Driver Controls (continued)
Infotainment
 Auto-dimming rear view mirror with digital compass
 Review the MMI® controls and basic functionality
 Garage door opener (HomeLink®) 3-channel remote transmitter in overhead console
 Key user registration and MMI app connection
 Audi sound system
 Audi Music Interface
Steering
 Demonstrate the multifunction steering wheel
 Tilt and telescopic adjustable steering column
 Steering wheel mounted shift paddles
 Heated steering wheel
 Bang & Olufsen® sound system
 MMI® navigation plus
 MMI® touch with handwriting-recognition technology
 SD card slots
 SiriusXM® Satellite Radio with 90-day trial subscription (if
equipped)
Seating
 HD Radio™ Technology
 Demonstrate how to adust the seats
 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
 Explain and set memory seat
 Driver and front passenger comfort head rests
 Heated front seats (three-step)
 Heated rear seats (three-step)
 Ventilated front seats (three-step)
 Explain and configure preset hard keys
 Voice control
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Split folding rear seats
 Audi smartphone integration: Apple® CarPlay and Google™
Android Auto integration
 “Passenger Side Airbag Off” light
 Audi connect® with six-month trial subscription
 Inrix Online® Traffic
Owner’s Documents
 Explain Wi-Fi® hotspot capabilities
 Owner’s manual, MMI® manual and other manuals as equipped
 Explain the Nav-Data-Update process via the customer’s MyAudi account
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Show how to manually set the clock, daylight savings time and
time zone
Orientation Drive
Vehicle Systems
 Idle start/stop efficiency system
 Electromechanical parking brake
 Tire pressure monitoring system (TPMS)
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
Driver Assistance
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
 Audi advanced key - keyless start, stop and entry with handsfree trunk release
 Provide Audi Care information
 Explain the windshield wiper and washer functions
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 High-beam assistant
 Parking system plus with rear view camera (front and rear
acoustic sensors)
 Parking system plus with top view camera system (360° view,
four cameras, four front and rear acoustic sensors)
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Driver Assistance (continued)
Wrap up
 Cruise control with coast, resume and accelerate features
End the orientation drive in the service write-up area
 Adaptive cruise control with stop & go and traffic jam assist
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Audi pre sense® basic
 Audi pre sense® city: Pedestrian and vehicle collision warning
and braking initiation
 Audi active lane assist
 Audi drive select
 Audi side assist with Audi pre sense® rear: Rear cross traffic
alert & Vehicle exit assist
 Set up first service appointment
 Ask the customer if you can program the service department’s
phone number into their phone
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Head-up display with navigation and assistance systems information
 Traffic sign recognition (includes vehicle speed warning and
sign recognition)
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
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