Customer Letter

Service Bulletin Details

Public Details for: Customer Letter

This document contains information on the warranty extension for intake manifold & fuel injectors.


- 2012 - 2011 -

Audi of America, Inc.
Audi of America, Inc.
3800 Hamlin Rd.
Auburn Hills, MI 48326
www.audiusa.com




Vehicle Identification Number: 
Subject:
Warranty Extension for Intake Manifold & Fuel Injectors
Certain 2011-2012 Model Year Audi Vehicles with 2.0 TFSI Engine
(Engine Codes CBFA, CCTA and CETA)
Dear Audi Owner:
As part of Audi’s ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our
decision to extend your Emissions Control Systems Warranty for the intake manifold and fuel injectors
under specific conditions to 10 years or 120,000 miles, whichever occurs first, from the vehicle's original inservice date. The vehicle's original in-service date is defined as the date the vehicle was delivered to either
the original purchaser or the original lessee; or if the vehicle was first placed in service as a "demonstrator"
or "company" car, on the date such vehicle was first placed in service.
Certain states have voluntarily adopted California-mandated emissions warranties only for vehicles
equipped to meet California’s Partial Zero Emissions Vehicle (PZEV) emissions requirements. These
vehicles can be identified by inspecting the Vehicle Emission Control Information Label located under the
hood. Because of this, the owner of a vehicle equipped to meet California’s PZEV emissions requirements
living in one of these states may have warranty rights that exceed the extended warranty offering described
in this letter. Please refer to the warranty information that came with your vehicle for additional details as to
whether or not this applies to your vehicle.
What is the Problem?
Audi has determined that, under specific conditions:
 a faulty intake manifold may cause the Malfunction Indicator Lamp (MIL) on the instrument cluster to
illuminate due to the presence of specific fault codes caused by this component.
and/or
 a faulty fuel injector may cause minor misfire conditions and, in turn, cause the Malfunction Indicator
Lamp (MIL) on the instrument cluster to illuminate due to the presence of specific fault codes caused
by this component.
Please note that it is highly unlikely that your vehicle will experience an issue with both the intake
manifold and/or multiple fuel injectors at the same time.
The MIL is part of your on-board diagnostic system. Please refer to your owner’s manual for additional
information about the MIL. In some locales, an illuminated Malfunction Indicator Lamp could cause your
vehicle to fail an IM emissions inspection, and your vehicle registration application could be denied.
Please be aware that other conditions (unrelated to the issue described in this letter) may cause the MIL in
your vehicle to illuminate. Customers should be prepared to cover all diagnosis and repair costs for these
other, unrelated conditions.
AUDI IM/INJ USA B
What Will Audi Do?
In our continuing efforts to assure proper performance of Audi vehicles, your dealer will diagnose and
replace a faulty intake manifold and/or a faulty fuel injector if necessary, at no cost to you as long as the
vehicle remains within the time and mileage limits of this warranty extension. Please keep this letter with
your Warranty booklet and deliver it to any new owner, along with the owner’s manual.
What Does This Warranty Extension Cover?
This warranty extension covers only the diagnosis and replacement of a faulty intake manifold and/or a
faulty fuel injector. And, should you ever sell the vehicle, this warranty extension is fully transferable to
subsequent owners.
What is Not Covered Under This Warranty Extension?
This warranty extension will not cover:

Any damage or malfunctions caused by installation of non-EPA or non-CARB certified parts, or parts
that alter the performance of the engine, engine controls, or exhaust system, such as the installation
of engine management components (“chipped” or “tuned” ECMs) not approved by Audi.

Other conditions unrelated to a faulty intake manifold and/or a faulty fuel injector that may cause the
MIL to illuminate. These conditions may require repairs that are needed for proper diagnosis of the
underlying condition. Any repairs that are (1) necessary for proper diagnosis of these other conditions
or (2) required to bring the vehicle’s emission system up to factory specifications are not covered by
this warranty extension.

Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle
misuse or neglect as well as repairs that are (1) necessary for proper diagnosis of these other
conditions or (2) required to bring the vehicle up to factory specifications are not covered by this
warranty extension.
Warranty Extension Coverage Limitations
The warranty and maintenance information that came with your vehicle contains information on the limited
warranties applicable to your Audi model. Please read these limited warranties carefully to determine your
warranty rights and obligations, as this information also applies to the coverage provided to you in this
warranty extension.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this warranty extension, please
forward this information immediately via first-class mail to the lessee within ten (10) days of receipt of this
notification.
Have You Changed Your Address or Sold the Vehicle?
If you have, please fill out the enclosed prepaid owner reply card and mail it to us so we can update our
records.
Reimbursement of Expenses
If you have previously paid for replacement of a faulty intake manifold and/or a faulty fuel injector, please
refer to the enclosed form that explains how to request reimbursement. We would be pleased to review
your reimbursement request.
We are pleased to offer this extended emissions warranty and hope that you will continue to be a member
of the Audi family. Thank you for your continued loyalty!
Sincerely,
Audi Product Quality & Technical Service


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