A481565 2034351-

Technical Service Bulletin
48 Creaking or squeaking noises from steering column (sealing boot)
48 15 65 2034351/4 March 23, 2015. Supersedes Technical Service Bulletin Group 48 number 14-57 dated
January 29, 2014 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2009 - 2013
All
Not Applicable
A4
2014
A5
2008 - 2013
All
Not Applicable
A5
2014
000001 - 002235
Not Applicable
A5 Cabriolet
2010 - 2013
All
Not Applicable
A5 Cabriolet
2010 - 2013
000001 - 000700
Not Applicable
A6, A7
2012 - 2013
All
Not Applicable
A6, A7
2014
000001 - 108214
Not Applicable
Q5
2009 - 2013
All
Not Applicable
Q5
2014
000001 - 075941
Not Applicable
N000001 - N004046
A000001 - A001135
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised header data (Updated model years and VIN ranges)
Revised Condition (Updated sound file)
Revised Service (Added step)
Revised Warranty (Added information for steering shaft replacement)
Revised Required Parts and Tools (Added information for steering shaft
replacement; updated part number)
3
01/29/2014
Revised header data (Model code correction)
Revised Service (Added note)
2
8/02/2013
© 2015 Audi of America, Inc.
Revised header data (Model code correction)
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Customer may report hearing creaking or squeaking noise from the steering
column when steering slowly (the noise can be duplicated while the vehicle is
stationary if the steering wheel is turned slowly). The noise may get louder at
higher temperatures or when the vehicle is driven for a longer period of time.
The noise comes from the sealing sleeve/steering column opening on the
bulkhead. For an example of the noise, listen to the audio file at https://audiexternal.kzoplatform.com:443/swf/player/304 (Figure 1).
Figure 1. QR code for viewing the
video with a QR code reader on
phones and tablets. Alternatively,
the video can be accessed through
computer internet browsers at the
link provided in this bulletin.
Technical Background
Insufficient lubrication of the intermediate steering shaft in the area of the sealing sleeve.
Production Solution
Not applicable.
Service
1. Check the correct fit of the sealing sleeve (Figure 1).
Figure 1. Sealing sleeve on the bulkhead.
© 2015 Audi of America, Inc.
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
2. Spray the intermediate steering shaft in the area of the bearing ring with special lubricant spray (G 052172A2).
While spraying, turn the steering wheel side-to-side and adjust the steering column axially and vertically until
the noise disappears.
Note: Do not lubricate the u-joints of the steering shaft.
3. If the noise persists, replace the intermediate steering shaft.
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
4855
Damage Code:
0020
Labor Operations:
Grease and modify sealing boot
Diagnostic Time:
4855 4999
10 TU
Steering shaft replacement (Only if noise not eliminated See Elsa
with steps 1 and 2 under Service)
See Elsa
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2034351/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
G 052172M2
Special lubricant
0.1
See ETKA
Steering shaft
1
© 2015 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2034351) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2015 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.