PDI - 2016 Q3 DE

2016
Q3
Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Pre-Delivery
 Ensure that final vehicle quality inspection is completed
 Inspect exterior for damage, dings, dents and surface scratches
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com (if Audi connect “Request to Initiate Services” and AT&T Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect®. USA only.)
 Check interior for cleanliness, grease marks and damage
 Deactivate the connection prompts for the online services (TEL
function button > Settings > Connections > Data Connection >
Select Without Request). USA only
 Check that front/rear floor mats are locked in
 Verify that vehicle is equipped as specified and that all accessories have been installed
 Repair all defects prior to customer delivery
Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priority Delivery Topics
 Audio and entertainment system controls
 Hands-free communication
 Heating, Ventilation, Air Conditioning (HVAC)
 Navigation system
 Cruise control
 Demonstrate power tailgate functionality, including the
height adjustment
 Personalize vehicle settings; connect customer’s Bluetooth®
phone and assist in copying and accessing phonebook entries.
Ensure that the connection will occur automatically upon
re-entry, if desired. Refer to www.audi.com/bluetooth for
compatible phone list
Exterior
Exterior (continued)
 Explain to the customer that the vehicle is set from the factory
to unlock only the door that is approached with keyless entry.
Show them in the MMI under vehicle settings, where they can
select their central locking preference and adjust it to “all
doors” if preferred
 Adjust tailgate height to customer preference. Demonstrate
tailgate and height operation
 Demonstrate how to operate the power tailgate via the remote
control master key, driver’s door, and tailgate
 Show Homelink® location and set up (if equipped)
 Advise the customer that Audi recommends using top-tier detergent gasoline with a minimum octane rating of 91 AKI (95
RON). For gasoline engines only
Interior
 Demonstrate climate control functions and how to activate
heated seats and mirrors (if equipped)
 Show how to set the clock, daylight savings time and time zone
manually
 Advise the customer to use only oil that meets Audi standards:
VW 502 00/505 00 for gasoline engines
 Demonstrate multifunction steering wheel functions (toggle,
scrolling, menu button)
 Demonstrate locking/unlocking vehicle with Advanced Key (if
equipped) and programming of keys (2 remotes)
 Explain wiper (front/rear)/washer system/rain sensor
Effective 3-19-2015-US
Version 1.0
 Demonstrate sunroof and sunshade operation
1 of 4
2016 Q3 | Audi Delivery Guidelines
Client
Interior (continued)
Radio (AM/FM/SAT) (continued)
 Trip computer/Driver info display: explain toggle function via
“RESET” on stalk. Reset “Trip Comp 1 and 2” prior to delivery
 Show the customer the radio manual seek feature. Select the
FM Band > Functions. Turn control knob to Tuning/Channels
and press the knob
 Demonstrate glovebox function
 “Passenger Side Airbag Off” light: Explain that it illuminates if
there is not an occupant in the passenger seat or if occupant is
“out of position.”
 Demonstrate valet function (ensure that it is not activated);
refer to the owner’s manual for details
Owner’s Documents
 Explain to the customer that they have a three-month free subscription to Sirius Satellite Radio and demonstrate how to get
to the satellite band. Show them the SiriusXM Satellite Radio
insert from the glove box, point out the station guide list and
demonstrate presetting a station of their choice for them
 Show how to program preferred radio stations (press and hold
knob)
 Explain the settings for the BOSE® system (if equipped)
 Explain the USB launcher use
 ABS should insert their business card in the slots available next
to the USB launcher
CD/DVD Media
 Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
 Explain the different available cable options for different media
(i.e. iPod, USB, Aux, etc)
 Owner’s manual, MMI® manual and other manuals as equipped
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Demonstrate Bluetooth® audio streaming
 Explain CD/DVD loading/unloading
 Supported file extensions and formats per MMI® manual
 Show the location of the AMI interface and standard iPod cable
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
Jukebox
 Provide Audi Care information
 Capacity (20 GB/up to 3,000 songs)
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Demonstrate importing and sorting from SD Card/Retail Audio
CD. See owner’s manual for supported file formats and maximum bitrates
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the
vehicle trunk to the inside cover of the Warranty & Maintenance Booklet prior to delivery
Video Capability
 Demonstrate video playback using the SD media, Jukebox, and
DVD media
 Explain acceptable video formats
Navigation
Introduce MMI Controls
 Show how to enter a stopover
 Review the MMI® controls and basic functionality (buttons:
function, on/off, arrow control, and back)
 Show how to store a destination
 Input letters, numbers, symbols, add a space, delete a character
 Show how to customize “route criteria” (e.g., avoid toll roads)
and “Settings” (e.g., 3D map and Map Orientation, and Google
Earth™ mapping service [with Audi connect® services enabled])
Media Overview
 Show how to manipulate the map (zoom, scroll map area)
Radio (AM/FM/SAT)
 Show how to repeat the last navigation announcement using
the iNav steering wheel button
 Explain the scanning/tuning functions
 Walk the customer through the steps to program favorite radio
stations (press and hold knob). The customer should do this
with your guidance
Effective 3-19-2015-US
Version 1.0
2 of 4
2016 Q3 | Audi Delivery Guidelines
Client
Navigation (continued)
Audi connect (if equipped) (USA ONLY)
 Show how to input an address and a POI as the destination using the MMI® and voice commands (use Online Destinations if
equipped with Audi connect®)
 Have the customer set up their Wi-Fi® password via TEL > Settings > Wi-Fi Settings > Select “Password.” Ask the customer to
enter an easy way to remember the password of at least eight
characters. Then Select “Apply settings” to save it
 Demonstrate how to “cancel” route guidance using voice
commands (“Cancel route guidance”) and the MMI® (NAV >
Destination > Cancel)
 Explain Tire Pressure Monitoring System and how to reset in
the MMI
Voice Controls
 Demonstrate the voice command feature (i.e., accessing
“Help,” dialing a phone number, calling a contact, using the
steering wheel voice command button, etc.)
 Demonstrate voice commands, including navigation voice
controls and POI
 Explain trial period for Audi connect and how to extend service
 Show traffic reports (via your 4 year SiriusXM subscription),
fuel updates, weather information, and real-time news feeds
Orientation Drive
 Discuss that foot must be on brake when starting/stopping
 Demonstrate parking system plus with rear view camera. Show
the customer how they can customize the volume through the
MMI® under “Driver Assist>Parking Aid”
 Show how to set the electromechanical parking brake
 Have the customer complete the speech training to allow the
Speech Dialogue System to learn and adapt to the customer’s
voice (Main Menu > Setup MMI > Speech dialog system > Individual Voice Training)
 Explain Audi side assist functionality (if equipped): Point out
the side assist button on the driver’s side door. Show how to
adjust the side assist light brightness in the MMI
 Radio station, CD/DVD, or Jukebox
 Only works at speeds over 19 mph (30 km/h)
Bluetooth Capability
 Activate and demonstrate navigation system with real-time
traffic (if equipped)
 Demonstrate cruise control
 Pair the customer’s phone with the vehicle
 Demonstrate making a call via voice and steering wheel commands
 Demonstrate how to answer, ignore and end calls
 Refer to www.audi.com/bluetooth for compatible phone list
 Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
 Demonstrate conference calling (enable in the MMI® under
Telephone > Call Options menu)
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
Audi connect (if equipped) (USA ONLY)
 Activate services prior to customer arrival and provide overview
of features
Video Tutorials
 Point out that these videos can also be viewed in a variety of
ways; explain the USB launcher, instructions for which can be
found in the “Quick Questions & Answers Guide” via www.auditechnology.com or via www.audiusa.com/help/video-tutorials
End the orientation drive in the service write-up area
 Ask the customer if you can program the service department’s
phone number into their phone
Service Introduction
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Set up first service appointment
 Ensure that the customer has requested activation of Audi connect®
 Explain the purpose of setting up a myAudi account at
my.audiusa.com/Audiconnect
 Point out that the Audi connect® brochure (located in the glove
box) contains additional information for customer review after
delivery
 Explain Wi-Fi hotspot capabilities
Effective 3-19-2015-US
Version 1.0
3 of 4
2016 Q3 | Audi Delivery Guidelines
Client
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 3-19-2015-US
Version 1.0
Date
4 of 4