A001574 2031122-

Technical Service Bulletin
00 Q5 hybrid components - Repair Authorization
00 15 74 2031122/6 April 14, 2015. Supersedes Technical Service Bulletin Group 00 number 15-71 dated January
9, 2015 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q5
2013 - 2016
All
Hybrid
Condition
REVISION HISTORY
Revision
Date
Purpose
6
-
Revised header data (Added model year)
5
1/9/2015
Revised header data (Added model year)
Revised Condition (Added information stating that TSB and RVU actions do not
require a TAC ticket)
4
5/22/2013
Revised Condition (Added “Other repairs” to actions not requiring a TAC ticket)
Revised Service (Removed step)
A repair authorization must be obtained if a Q5 hybrid arrives at an Audi dealership and requires diagnosis or
repair for any of the following concerns. Create a Technical Assistance Center (TAC) ticket before starting repairs
on any of these components or concerns:
• Traction Motor (0BW901152A)
• Power Electronics (06F907080H)
• High Voltage Battery (8R0915591)
• High Voltage Cables (8R0971015C, 8R1971013, 8R1971725)
• High Voltage A/C compressor (8R0260797D)
Figure 1: Hybrid warnings on the
instrument cluster
• Auxiliary Battery (8R0915105)
• Any hybrid warning messages in the instrument cluster (Figure 1)
Prior authorization or a Technical Assistance Center (TAC) ticket is not required for repairs provided in any
applicable TSB or RVU, for routine maintenance, for PDI, or for repairs on components and concerns not listed
above. For all hybrid-specific components and concerns listed above:
• These procedures are mandatory until further notice.
• Warranty repairs without repair authorization via a TAC contact will not be reimbursed.
© 2015 Audi of America, Inc.
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Part numbers are for reference only; please rely on ETKA for the correct part numbers.
Technical Background
Audi of America is requesting your cooperation in supplying us with technical information vital to the technical
support of the Audi Q5 hybrid vehicles.
Through our combined efforts and cooperation, we will be able to raise the level of Audi quality and overall
customer satisfaction.
Production Solution
No changes to production have been made, as no issue has been identified.
Service
1. Verify customer concern.
2. Begin GFF diagnosis. Do not remove any part or disconnect electrical connections until instructed to do so.
3. Create a TAC ticket using the TAC system in Elsa.
4. Describe the customer concern with as much detail as possible. Fill in all required fields.
5. Please include your cell phone number in the TAC ticket. The TAC consultant will use this number to contact
you so you can be close to the car during the conversation.
6. Always attach the Collection Services Diagnosis Log and photos of the concern.
7. Activate the TAC ticket promptly by calling the TAC for further instruction before carrying out any repairs.
Parts Return
If part(s) are required to be replaced, an email will be sent to the dealer Parts Champion with a link to a printable,
pre-paid, and pre-addressed FedEx shipping label for express delivery to the Audi of America Warranty Parts
Return Center.
In the event the TAC system is down, the technician may call TAC for assistance; however, a TAC Ticket must still
be submitted to validate the warranty claim.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
© 2015 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2031122) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2015 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.