A171560 2027731-

Technical Service Bulletin
17 Engine oil consumption too high, 2.0L TFSI (EA888) Model Year 2009 - 2011
17 15 60 2027731/7 April 24, 2015. Supersedes Technical Service Bulletin Group 17 number 15-54 dated January
29, 2015 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A5, A5
Cabriolet, Q5
2009 - 2011
All
2.0L TFSI
Condition
REVISION HISTORY
Revision
Date
Purpose
7
-
Revised Required Parts and Tools (Added part)
6
1/29/2015
Revised Service (Updated screenshot and instructions)
Revised Warranty (Completely revised)
Revised Required Parts and Tools (Updated part number)
5
10/16/2013
Revised Warranty (Updated Labor Operations)
Based on customer complaint, follow the procedure below.
Technical Background
In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines
consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change
significantly over the life of the engine. Typically, engines with specified break-in periods consume more oil during
the break-in period, and the oil consumption will stabilize after the break-in period. Refer to the Owner’s Manual for
specific break-in procedures.
Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at
which the engine is operated, the ambient temperature and road conditions. Additional factors are the amount of
oil dilution from water condensation or fuel residue and the oxidation level of the oil.
Under certain driving conditions, internal engine pressure conditions in the 2.0 TFSI engine can negatively
influence the rate of oil consumption. This condition can occur while the vehicle is operated in metro driving
conditions; for example: stop-and-go traffic with extended idle periods.
Production Solution
Crankcase pressure reduction starting with model year 2012.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
1. Upon customer complaint of excessive engine oil consumption, proceed as follows:
• If crankcase pressure regulating valve is not part number 06H103495J or newer, replace with
the current part number in ETKA.
• Replace front crankshaft seal with part number 06L103085B. (Also requires front crankshaft
bolt WHT001760).
• Update the Engine Control Module software using SVM action code listed in the table below.
• Follow all instructions TSB 2011732: 00 Software Version Management (SVM), operating
instructions.
Model
Engine
2009 - 2010
A4
2010 A5,
CAEB
A5 Cabriolet
2011 A4
CAEB
2011 A5
CAEB
2011 A5
Cabriolet
CAEB
2011 Audi Q5
CAEB
Old Software
Part Number
Old Software New Software New Software
Version
Part Number
Version
8K2907115N
0001
8K2907115M
0001
8K2907115D
0001 - 0002
8K2907115AA
0001 - 0003
8K2907115AA
0005 - 0006
8K2907115AD
8K2907115T
8K2907115AD
8K2907115AD
8K2907115T
8R0907115H
All
All
All
All
SVM Code
Input
8K2907115AL
0001
8K2907115AG
0002
8K2907115AM
0002
8K2907115AG
0002
B801A012
0002
B801A012
0002
B801A012
8K2907115AG
8K2907115AM
8R0907115P
01A037
B801A012
2. Start oil consumption measurement, Part 1.
Tip: Ensure the VAS device is at the latest ODIS software level.
Tip: The electronic oil consumption measurement will only function on the 2.0 TFSI engine with
engine code CAEB.
• Park vehicle on a level surface, the GFF test plan will not continue if vehicle is tilted more than
0.5 degrees (side to side or front to rear).
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
• Start Diagnosis. Select Self-test >> Powertrain (repair groups 10-39) >> 01 On Board Diagnostic
(OBD) >> 01 Engine Electronics >> Engine Electronics, functions >> 01 Oil consumption measurement
(electronic m., idle).
Figure 1. 01 – Oil consumption measurement (electronic measurement).
• Follow the GFF test plan, Start oil consumption measurement exactly and observe all notes and
cautions.
Warranty
Before proceeding, identify which warranty table below applies:
WARRANTY TABLE A for:
Scenario 1
• Warranty Extension Key U24 OC Ext – Info AWO Resource Ctr.
• Vehicle has not received the Service Adjustment.
• Vehicle is within 8yr/80,000 mi OR within 18 mos of date of settlement.
WARRANTY TABLE B for:
Scenario 2
• Warranty Extension Key U24 OC Ext – Info AWO Resource Ctr.
• Vehicle has not received the Service Adjustment
• Vehicle is outside of 8yr/80,000 mi AND outside of 18 mos of date of settlement
© 2015 Audi of America, Inc.
Page 3 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Scenario 3
• No warranty key present
• Vehicle has not received the Service Adjustment
NO WARRANTY COVERAGE for:
Scenario 4
• Warranty Extension Key U24 OC Ext – Info AWO Resource Ctr. OR No warranty key present
• Vehicle has received the Service Adjustment.
WARRANTY TABLE A (For Scenario 1)
Claim Type:
110
Service Number:
S105
Damage Code:
0010
Labor Operations:
Start oil consumption measurement, Part 1
1716 0199
Time on GFF
diagnostic
log (Max 60
TU)
Pressure regulating valve remove + install
1726 1913
50 TU
Crankshaft vibration damper remove + install
1375 1913
120 TU
Crankshaft oil seal, pulley end remove + install
1374 1963
30 TU
SVM software update
2470 2599
Time on GFF
diagnostic
log (Max 40
TU)
GFF – Checking and clearing fault codes included in
existing labor operations
0150 0000
0 TU
Road test prior to service procedure
No
allowance
0 TU
Road test after service procedure
0121 0004
10 TU
Diagnostic Time:
No
allowance
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
© 2015 Audi of America, Inc.
As per TSB #2027731/7
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Note:
Oil measurement plan must be performed independently. Time for additional tasks performed via GFF should not
be included in oil measurement time and is subject to removal.
WARRANTY TABLE B (For Scenario 2 and Scenario 3)
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
1055
Damage Code:
0010
Labor Operations:
Start oil consumption measurement, Part 1
1716 0199
Time on GFF
diagnostic
log (Max 60
TU)
Pressure regulating valve remove + install
1726 1913
50 TU
Crankshaft vibration damper remove + install
1375 1913
120 TU
Crankshaft oil seal, pulley end remove + install
1374 1963
30 TU
SVM software update
2470 2599
Time on GFF
diagnostic
log (Max 40
TU)
GFF – Checking and clearing fault codes included in
existing labor operations
0150 0000
0 TU
Road test prior to service procedure
No
allowance
0 TU
Road test after service procedure
0121 0004
10 TU
Diagnostic Time:
No
allowance
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2027731/7
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
© 2015 Audi of America, Inc.
Page 5 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Note:
Oil measurement plan must be performed independently. Time for additional tasks performed via GFF should not
be included in oil measurement time and is subject to removal.
Note:
For vehicles outside of extension coverage, only one oil consumption test will be reimbursed under Warranty
within the next 25,000 miles (40,000 km).
Required Parts and Tools
Part Number
Part Description
Quantity
Crankcase pressure regulating valve
1
06L103085B
Front crankshaft seal
1
WHT001760
Front crankshaft pulley bolt
1
N 91096702
Oval hexagon socket head bolt
2
06H103495J or
06H103495AE
Required Tool
Tool number
Dip stick tool
T40178
VAS Tester
Minimum software level: Base 19,
Brand 19.34
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
• TSB 2011732 00 Software Version Management (SVM), operating instructions.
All parts and service references provided in this TSB (2027731) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2015 Audi of America, Inc.
Page 6 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.