PDI - 2016 TT DE

PERFECT DELIVERY INSPECTION (PDI)
2016
TT/TTS Coupe
Client
Audi Delivery Guidelines
Stock No.
Delivery Date
VIN
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com (if Audi connect “Request to Initiate Services” and AT&T Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® (USA only)
 Deactivate the connection prompts for the online services (TEL
function button > Settings > Connections > Data Connection >
Select Without Request) (USA only)
 Inspect exterior for damage, dings, dents and surface scratches
 Check interior for cleanliness, grease marks and damage
 Verify that vehicle is equipped as specified and all accessories
have been installed
 Repair all defects prior to customer delivery
 Check that front/rear floor mats are locked in
Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Customer Priority Topics
 Audio and Entertainment System Controls
 Hands-Free Communications
 Trunk, hatch, tailgate
 Heating, Ventilation, Air Conditioning (HVAC)
 Navigation system
 Cruise control
 Personalize vehicle settings; connect customer’s Bluetooth® phone and assist in copying and accessing phonebook entries. Ensure
that the connection will occur automatically upon re-entry, if desired. Refer to www.audi.com/bluetooth for compatible phone list.
Exterior
Interior
 Explain that the vehicle is set from the factory to unlock only
the door that is approached. Show them, in the MMI®, under
Vehicle Settings, where they can select their central locking
preference, and adjust it to “all doors”, if preferred
 Demonstrate climate control functions, located in the air vents
 Demonstrate locking/unlocking vehicle with Advanced Key and
programming of keys (2 remotes)
 Advise the customer that Audi recommends using top-tier detergent gasoline with a minimum octane rating of 91 AKI (95
RON). Required for TTS, recommended for TT.
 Advise the customer to use only oil that meets Audi standards:
VW 502 00/505 00 for gasoline engines
Effective 5-14-2015-US
Version 1.0
 Demonstrate multifunction steering wheel functions (toggle,
scrolling, menu button)
 Trip computer/Driver info display: explain toggle function via
steering wheel controls. Reset “Trip Comp 1 and 2” prior to
delivery
 Explain star (*) button on the steering wheel; if in the Preset
Station List, press the * button to cycle through presets. If in
Station List, press the * button to cycle through the station list.
 Explain the wiper/washer system/rain sensor
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2015 TT/TTS Coupe | Audi Delivery Guidelines
Client
Interior (continued)
Bluetooth Capability
 Demonstrate how to activate heated seats
 Pair the customer’s phone with the vehicle
 Demonstrate how to activate heated mirrors
 Refer to www.audi.com/bluetooth for compatible phone list
 Show Homelink® location and setup
 Demonstrate how to answer, ignore and end calls
 Show how to set clock and adjust time zone
 Dialing from directories/phonebook/call lists (received, missed,
dialed calls)
 Show how to manually set the clock, daylight savings time and
time zone
 Demonstrate how to operate exterior lights
 Demonstrate glovebox operation
 Explain the tire-pressure monitoring system, where to find the
correct pressure for each tire, and how to reset the the system
in the MMI®
 “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of position”
 Mention seatbelt movement
 Demonstrate making a call via voice and steering wheel commands
 Demonstrate 3-way calling (enable in the MMI® under Telephone > Settings > Call options > 3-way calling)
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
Media Overview
Radio (AM/FM/SAT)
Owner’s Documents
 Explain the scanning/tuning functions
 Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi Technology website:
www.auditechnology.com
 Show the customer the radio manual seek feature. Select the
FM Band > Functions. Turn control knob to Tuning/Channels
and press the knob
 Owner’s manual, MMI® manual and other manuals as equipped
 Walk the customer through the steps to program favorite radio
stations (press and hold knob). The customer should do this
with your guidance
 Take the “Quick Questions & Answers Guide” with USB launcher
from the glove box, open it and demonstrate how to use it. The
ABS should insert their business card in the slot available
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Provide Audi Care information
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the
vehicle trunk to the inside cover of the Warranty & Maintenance Booklet prior to delivery
Introduce MMI Controls
 Review the MMI® controls and basic functionality (function
switches, control buttons, volume dial, “MENU” button and the
“BACK” button)
 Explain to the customer that they have a three-month free subscription to Sirius Satellite Radio and demonstrate how to get
to the satellite band. Show them the SiriusXM Satellite Radio
insert from the glove box, point out the station guide list and
demonstrate presetting a station of their choice for them
 Explain the settings for the Bang & Olufsen® system (if
equipped)
CD/DVD Media
 Show the location and demonstrate the operation of the 2 USB
ports, 2 SD card slots, and the 3.5mm AUX input
 Demonstrate Bluetooth® audio streaming
 Explain CD/DVD loading/unloading
 Supported file extensions and formats per MMI® manual
(.wma, .m4a, .flac, .wav)
Jukebox
 Hard drive capacity (10 GB)
 Demonstrate importing and sorting from SD Card/Retail Audio
CD. See owner’s manual for supported file formats and maximum bitrates
 Input letters, numbers, symbols, add a space, delete a character
 Moving a map and adjusting the sound distribution
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Client
Video Tutorials
Audi connect® (if equipped) (continued)
 Point out that these videos can also be viewed in a variety of
ways; explain the USB launcher, instructions for which can be
found in the “Quick Questions & Answers Guide” via www.auditechnology.com or via www.audiusa.com/help/video-tutorials
 Have the customer set up their Wi-Fi® password via TEL > Settings > Network connection (Wi-Fi) Settings > Select “Password.” Ask the customer to enter an easy way to remember
the password of at least eight characters. Then select “Apply
Settings” to save it
Voice Controls
 Have the customer complete the speech training to allow the
Speech Dialogue System to learn and adapt to the customer’s
voice (Main Menu > Setup MMI > Speech dialog system > Individual Voice Training).
 Demonstrate the speech dialog system by using the voice command button on the steering wheel (e.g., accessing “Help,”
dialing a phone number, calling a contact, activating the radio,
playing a CD/DVD or Jukebox, etc.).
 Explain the purpose of setting up a myAudi account at
my.audiusa.com/Audiconnect. A myAudi account needs to be
active to use the following features: myAudi Destinations,
Personalized News, Facebook®/Twitter®
 Explain trial period for Audi connect® and how to extend service
Orientation Drive
 Audi Advanced Key: No ignition for key. Show how to start
vehicle using Start/Stop button. Explain that foot must be on
brake when starting/stopping
Navigation
 Discuss that foot must be on brake when starting/stopping
 Show how to input an address and a POI as the destination using the MMI® and voice commands (use Online Destinations if
equipped with Audi connect®)
 Show how to set the electromechanical parking brake
 Show how to customize “route criteria” (e.g., avoid toll roads)
and “Settings” (e.g., 3D map and Map Orientation, and Google
Earth™ mapping service [with Audi connect® services enabled])
 Show how to manipulate the map (zoom, scroll map area)
 Show how to repeat the last navigation announcement using
the iNav steering wheel button
 Show how to enter a stopover
 Demonstrate how to “cancel” route guidance using voice
commands (“Cancel route guidance”) and the MMI® (NAV >
Destination > Cancel)
 Show how to store a destination
Audi connect® (if equipped)
 Activate services prior to customer arrival and provide overview
of features
 Ensure that the customer has requested activation of Audi connect®
 Show the customer how to use the Audi connect® app and all
of its features: Car Finder, Travel Destinations, Picture Nav,
Online Music Streaming
 Demonstrate rear parking sensors, rear view camera and front
parking sensors (if equipped). Customer can customize the
volume through the MMI under “Driver Assist > Parking Aid”
 Explain Audi drive select and how to select the various modes
 Explain Audi side assist functionality (if equipped): Show how
to adjust the side assist light brightness in the MMI®, and how
the system only works at speeds over 19 mph (30 km/h)
 Only works at speeds over 19 mph (30 km/h)
 Demonstrate cruise control
 Activate and demonstrate navigation system with real-time
traffic (if equipped)
End the orientation drive in the service write-up area
Service Introduction
 Tour of the service department and introduce to Service
Manager and Service Consultant
 Set up first service appointment
 Ask customer if you can program service department’s phone
number in their phone
 Provide an overview of the Audi connect® features, including:
fuel prices, weather information, real-time news feeds, traffic
reports (via your four-year SiriusXM subscription), Facebook®,
Twitter®, flight information, and event information
 Show online traffic info (INRIX®), fuel updates, weather information, and real-time news feeds
 Demonstrate how to use picture navigation
 Explain Wi-Fi® hotspot capabilities
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2015 TT/TTS Coupe | Audi Delivery Guidelines
Client
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 5-14-2015-US
Version 1.0
Date
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