6-362NAS

SERVICE ACTION H031: INCORRECT PADDLE
SHIFTERS INSTALLED ON R-SPORT AUTOMATIC
VEHICLES
04-AUG-17
NO.: 6-362NAS
SEC.: GENERAL
SERVICE BULLETIN
MKT.: CAN / USA
INFORMATION
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Jaguar vehicles (R-Sport variants only) within the listed
Affected Vehicle Range may have been manufactured away from the required specification. In some cases,
incorrect black paddle shifters have been installed instead of the correct chrome paddle shifters.
AFFECTED VEHICLE RANGE
F-PACE (X761)
Model Year: .................................. 2018
VIN: .................................................. 898731-899997; 240005-243020
XE (X760)
Model Year: .................................. 2018
VIN: .................................................. P17045-P17406
XF (X260)
Model Year: .................................. 2018
VIN: .................................................. Y53335-Y53594
See Appendix ‘A’ for a list of affected vehicles / retailer.
SERVICE PROGRAM/REWORK ACTION
Retailers will replace the paddle shifters with the correct specification. There will be no charge to owners for this
action under this program.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H031NAS, Service Action: Incorrect Paddle Shifters Installed On R-Sport Automatic
Vehicles, for detailed repair instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
DESCRIPTION
PART NO. / SUNDRY CODE
QTY. / VALUE
EXPECTED % OF VEHICLES
REQUIRING PARTS
‘DOWN’ paddle shifter
JDE36051
1
100
‘UP’ paddle shifter
JDE36052
1
100
No parts required.
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here
must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 August 2019
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
H031
B
H031
C
DESCRIPTION
SRO
TIME
(HOURS)
PARTS / SUNDRY
CODE
QTY. /
VALUE
Gearchange 'UP' Paddle Switch - Renew
44.15.62
0.10
JDE36052
1
Gearchange 'DOWN' Paddle Switch Renew
44.15.63
0.10
JDE36051
1
Gearchange 'UP' Paddle Switch - Renew
44.15.62
0.10
JDE36052
1
Gearchange 'DOWN' Paddle Switch Renew
44.15.63
0.10
JDE36051
1
Drive in/drive out
10.10.10
0.20
-
-
Normal Warranty policies and procedures apply.
APPENDIX ‘A’: SERVICE ACTION H031
VIN
RETAILER NAME
SADCL2EV0JA242971
Jaguar Annapolis
SADCL2FN8JA241310
Jaguar Gulf Coast
SAJAL4EV3JCP17369
Jaguar Hartford
SADCL2EV4JA240107
Jaguar Naperville
SAJAL4EV0JCP17362
Jaguar Tysons Corner
SADCL2FN4JA240526
JLRNA Company Cars
SADCL2FN5JA240504
JLRNA Company Cars
SADCL2FN8JA240643
JLRNA Company Cars